“The hotel is surrounded by lovely scenery. The room is spacious and equipped with good heating system. Great wine and food as well, yet the restaurant is a bit pricey.”
“The hotel was an old one but well kept & properly maintained. It was clean with all the essential supplies for a traveler required in a hotel room. It was located in the small town centre with shops & groceries within a few minutes walk. Just a few minutes drive we could get to wineries, chocolate factory & so on. We had stayed one night only this time, and would stay again if returning to Yarra Glen.”
“Had a wonderful stay..Great location easy 10 minute walk to main shopping area.Very close to Innocent Bystander and other eating places....House is as decribed... ”
“Unexpectedly lovely! I stayed two nights in a single upstairs room with a balcony, and it was peaceful, spotless, and full of charm. The bed was super comfortable, and I loved the character of the place—it has a unique warmth and attention to detail you don’t often find. I had breakfast both mornings and thoroughly enjoyed it—fresh and well-prepared. I also spent an evening at their wine bar — intimate atmosphere and a perfect way to wind down. The service from the owners was……
"I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory.
Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage on our own. It’s unclear if he had any advantage in doing so.
We ended up putting our luggage back in the car ourselves while navigating several stairs at the entrance. While the female receptionist was helpful, the overall attitude of the staff left much to be desired. The cleanliness of the hotel was also concerning; I found a spider web above the bed, and the windows had clearly gone uncleaned for quite some time.
It’s disheartening to see such a historic establishment being let down by its current staff. I hope they can address these issues for future guests.
"
"Great service, the lady offered us early check in. So we could get some rest after a long overnight flight.
Good oocation, just a few minutes walk to the tram station and many cafe nearby. "