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Reviews of Home2 Suites by Hilton Baltimore/White Marsh

3 out of 5
Home2 Suites by Hilton Baltimore/White Marsh
10465 Philadelphia Road, White Marsh, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vienna

Stayed 1 night in Mar 2024
Response from GM on 23 May 2024
Thank you for staying with us. We hope to see you again.

2/10 Terrible

Latoya

Travelled with family and small children, Business traveller
Liked: Cleanliness
Front desk Javon was terrible and disrespectful I will never come back
Stayed 1 night in May 2024
Response from GM on 13 May 2024
We are sorry to hear this. Javon is typically very well liked amongst our guests and did make us aware of the concern with your reservation and your displeasure. We apologize for the inconvenience

10/10 Excellent

Celena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of towel availability was the only issue other than that it was amazing
Stayed 1 night in May 2024
Response from GM on 12 May 2024
We are sorry to hear this. Thank you for staying with us

2/10 Terrible

Tinika

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean, in good condition, and in a very convenient location. However the night staff was very rude and unprofessional. My family and I were targeted from the beginning. Before we could get situated, the security knocks on the door saying we had a noise complaint(hadn’t even had the chance to put our bags away). 20 minutes later he comes back with the same complaint and we were watching TV. I ask him, Sir what noise are you talking about because you can clearly see that we are watching TV. He says to me one more complaint and I’m kicking you out. The front desk clerk was very rude and says to my daughter I hope you have the 250 because I’m about to kick you out! Needless to say, we packed our bags and left. My daughters were so hurt and I was upset because I paid for a room that we didn’t have the chance to stay. I returned the next morning to check out, I explained to the morning shift front desk agent and she calls over another co-worker to hear my story. Her comment to her co-worker was look at this “He strikes again”. She says to me Ma’am I’m looking at the notes and it’s nothing that says you have a noise complaint. She passed my message to the manager that didn’t call me, until I called multiple times only for him to completely disregard my concerns. I truly didn’t appreciate how we were treated by the staff on duty that night. It was unfair and seemed to be targeted.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
We are sorry to hear you had an unhappy stay and the situation was not handled to your expectation.

4/10 Poor

Precious

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff I encountered was awesome. The kitchen was necessary for us because of dietary needs but it was sparse. There was only one pan, no pot, not even a kettle. They don’t even give you dishwashing liquid. The floor felt weird, sort of damp and I normally would never walk on the floor in a hotel but my slippers broke so I had to. There were also toys from a previous guest under the nightstand so you know they’re not cleaning under there. The valet staff, front desk and breakfast staff were all great, but it looks like they’re understaffed. The elevator floor was sticky in the morning and I was in the elevator with a staff member who noticed. I came back at 4 pm and it was still sticky, so I don’t think they do anything until a guest says something because they’re understaffed. My lamps weren’t working when we got there but it was fixed right away. The TV never worked, it looked like the cable was frayed in the back and I did tell someone because I didn’t want to be responsible for it. There were notices that valet was not going to be offered anymore beginning May 1st. The breakfast was alright, and it was free so you get what you pay for. Overall, it was ok, definitely not worth the $250 a night I paid plus taxes and fees. If you don’t need a kitchen, you would be better off going somewhere else.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
We are sorry to hear you did not enjoy your stay. We apologize for any inconvenience.

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you. We look forward to you staying again.

10/10 Excellent

Michael

Liked: Amenities
Nice
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Thank you for staying with us. We hope to see you again!

2/10 Terrible

Wendy

Travelled with family
I like the size and layout of the rooms
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
Hi, we are sorry to hear you had an unhappy stay. We were not aware of any issue at check in and there was no complaint during your stay but we wish you the best at a different property.

6/10 Okay

rebecca

Travelled with family
Disliked: Cleanliness
The property was dirty. Room was tidy but needed a good cleaning.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
We are sorry to hear you were unhappy with the cleanliness of your stay. We try our best and will work with staff to provide a better quality going forward.

8/10 Good

Vita Marie

Travelled with family
Liked: Cleanliness, staff & service
Nice interior design
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for your feedback and we appreciate you staying with us.

2/10 Terrible

Shannon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is closed. I was told it would be open today and it is nor. Ladt night i woke to some man screaming at the top of his lungs outside my door for about 5-7 after 10pm. This morning the front desk person was extremely rude when i asked for a spoon. There is no hot water in my shower and when i called to report it the front desk barely go out that they'd call maintenance before they hung up on me. That was over an hour ago and no one has called me back or come to my room
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
We are sorry you had an unpleasant stay. Unfortunately we could not repair the pool pump until the parts arrived. Unfortunately we are aware of the higher noise levels on the weekend and are actively working on a solution in addition to our current security.

2/10 Terrible

Katelyn

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on 11 Apr 2024
We are sorry to hear you did not enjoy your stay. Please feel free to reach out to address any concerns

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Lanelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service, the bed was sunken in the middle, we booked the room for six people and wasn't provided extra towels or sheets, asked for housekeeping and no one showed up.
Stayed 3 nights in Feb 2024

8/10 Good

VICKIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Stayed 1 night in Feb 2024

10/10 Excellent

Dionte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Feb 2024

6/10 Okay

Ana

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
They need to have streaming on their tvs . I was disappointed, only cable tv
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and cute
Comfortable, clean, and cute hotel. Amazing and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love home2suites
Easy checkin. Great space for dog walking. Very clean.
Stayed 1 night in Feb 2024

8/10 Good

Alisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was inattentive. But property is nice.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jimmy

Travelled with family
Disliked: Room comfort
Mehh
They called about an hour before check in time to let us know the pool wasn’t going to be open for the weekend it was down. The guest above were running/being loud all weekend. We called to let them know and they hung up on us and left the phone off the hook the last time. It’s disappointing because last time we stayed was a nice time.
Stayed 2 nights in Jan 2024

2/10 Terrible

Marcos

Liked: Property conditions & facilities
Disliked: Staff & service
Booked a connected room a week in advance. I called the hotel twice prior to the date to verify the rooms were connected because I had children. Both times were verified but not without concern because the second time I called the associate said she seen my name but didn’t see the rooms connected. She stated she was locking it in for me now. On the day of the stay I got to the property a hour before check in to set everything up for my family. I was told no rooms were available to be connected and their was nothing that can be done because the connected room was occupied. I pleaded my case with the associate, even gave her names of the prior associates I had spoken with to prove my argument. I even offered to pay for an upgrade for the person who was occupying the connected room since only one of the rooms that connect was being occupied. This associate offered me no help and gave off the air that I was bothering her . I stayed in the lobby for an hour trying to figure out an alternative. During shift change a spoke to the new associate and she did help me. It took her a few hours but she managed to make the changes for me which I and my family were very grateful for. Lastly, I asked for a late check out due to the late check in that was no fault to me and I was told the late checkout was full so I could not be added to it. I asked to speak with a manager and was told no manager was available. Very disappointed because the hotel was not bad but the service was not good.
Stayed 1 night in Dec 2023

10/10 Excellent

Noelline

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Maria Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

AMBER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff ( thank you Paul for easy check-in experience) and excellent breakfast. Will stay again and recommend to anyone.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing negative to say
quite, comforting rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Davray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than expected!
Stayed 2 nights in Dec 2023

8/10 Good

Latasha, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Stacey, Stanfordville

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property - large rooms. A king bed room has a full kitchen including almost full sized fridge, dishwasher and all dishes. It also includes a pull out couch with a curtain to divide the sleeping areas. Great amenities in the bathroom - very good quality. Superb for pets - friendly staff, a great space to walk them and a cheat sheet of local vet resources, if needed. Also, PetSmart delivers the same day (if needed). The outside of the hotel features a grill as well as a firepit area with seating that sports comfy cushions.
Stayed 1 night in Dec 2023

4/10 Poor

Tynia

Stayed 2 nights in Dec 2023

10/10 Excellent

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location Nice suite for price
Stayed 1 night in Dec 2023

10/10 Excellent

Leyla

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new go-to
While this is not a 5-star hotel, that is not the point. It is a 5-star value. The rooms are large with both a sleeping area and living area. The breakfast was fine, and while their was broken equipment in the fitness center, I was able to get a workout. This will be our new go-to place when visiting friends and family in Baltimore.
Stayed 4 nights in Dec 2023

10/10 Excellent

Unique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Carole

Travelled with family
Liked: Staff & service
Serve breakfast until 10am.
Three days in had to change rooms. One morning at 5am someone tripped the fire alarm. Little stuff. But I’d stay there again.
Stayed 9 nights in Dec 2023

10/10 Excellent

DEBORAH L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

SOLANGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet big rooms friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience, thank you!
Hotel was very good overall in everything, nice staff at check-in and check-out, indoor pool open until 10pm, nice suite and the breakfast buffet excellent. I want back soon 🫡🙌♥️
Stayed 2 nights in Dec 2023

10/10 Excellent

Ruth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much we enjoyed that time
Stayed 2 nights in Dec 2023

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Marcos

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was trash. I booked 3 rooms 2 of which were connected for my kids. I called twice to verify the connected rooms. When I arrived at 230pm I was told they had no connected rooms available and no room were available for check in. Check in was at 3 pm. At 3 pm still no rooms available. No one attempted to help me resolve my issue on the connected rooms until shift change at which time a rep name Octavia helped me out. It took her sometime but she was able to connect my rooms. I did not check into a room into 5pm. The next day when I asked for a late check in I was told no. All late check in had already been reserved. I asked to speak to a manager because it made no sense that check in was 3 and check out was 11 and late check out was 12 but you don’t have a room available for me till 5 so why can’t I get a late check out. I was told no manager was available and it was nothing they could do. I was pissed. The hotel was clean but the customer service is a 0 except for Octavia she was great but I still felt cheated that I even had to go through so much for so little.
Stayed 1 night in Dec 2023
Response from GSM on 18 Dec 2023
We are sorry to hear you were unhappy with the customer service at our location. Unfortunately, we can not guarantee connecting rooms. We made all attempts to keep your 3 reservations as close as possible. We are happy to hear that Octavia was helpful and will pass on the positive feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

felsher, pompano beach

Stayed 1 night in Dec 2023

10/10 Excellent

Myneha

Stayed 1 night in Dec 2023

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Amanda

Disliked: Staff & service, property conditions & facilities, room comfort
Do not recommend.
The hotel was fine. They must not have used the heat at all. It was about 30 degrees outside and it was so cold in that hotel. Even with the heat on in the room I couldn’t even take a shower that’s how cold it was. If there was an issue with the heater we should have been notified ahead of time. It was the worst sleep ever with the temp that cold. Also the staff wasn’t very polite at checkin. Didn’t even feel the need tell us where the elevator was located after she watched us walk the other way. Definitely will not recommend staying at this home 2 suites.
Stayed 1 night in Nov 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 9 nights in Nov 2023
Response from Gillian on 30 Nov 2023
Thank you for staying with us and we hope to see you again.