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关于巴尔的摩 - BWI 机场希尔顿欣庭酒店的点评

3 out of 5
巴尔的摩 - BWI 机场希尔顿欣庭酒店
1181 Winterson Rd, Linthicum Heights, MD

点评

8.2

很好

10 分 - 超赞。496 条好评，共有 1000 条点评" "
8 分 - 还可以。268 条好评，共有 1000 条点评" "
6 分 - 一般。120 条好评，共有 1000 条点评" "
4 分 - 很差。58 条好评，共有 1000 条点评" "
2 分 - 糟糕。58 条好评，共有 1000 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超乎预期的酒店
非常棒的酒店,超出预期 - 酒店装饰舒适不俗气,还有一个泳池,免费的早晚餐给客人不少方便.唯一不好的就是我们的客房很吵,就在一个会议室旁边,夜晚的空调声让人夜不能寐.估计通过预定网站定基本上拿不到好房间.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒,超出预期
房间很舒适,酒店有免费早餐,甚至晚餐,还有一个泳池,整个酒店看上去非常温馨,作为一个机场酒店,几乎完美. 唯一不好的就是我们的房间位置不好,旁边就是一个会议室,晚上空调发出的噪声让人无法睡眠. 我觉得还是和hotels.com有关系.这次美国之行,我通过hotels.com定了5家酒店，拿到的房间几乎全是酒店里最差的房间，要么就是面对停车场，要么就是楼层很低，很暗，要不就是超吵的，但价格并不优惠。原来看在10晚有一免费住宿，结果现在已经一个月了，还没有拿到，回答我说还在和酒店查帐。所以对hotels.com非常失望

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
It is good.

6/10 一般

Wanda

2024 年 5 月入住 2 晚

4/10 很差

Kimberly，Des Moines

与家人及幼儿出行, 与家人出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Freezer would not close, shelf lopsided, stool had one leg missing. Cocktail table was chipped sharp pieces on it. My grandson visited my room he and his parents were staying in there Bed felt like it would give, break down when getting in it and out of it, made a cracking-creaking noise. Tub/shower combo faucet very-very hard to turn off and on. Maintenance was called and I was told it’s because it leaks. You have to keep it tightly turned off. My Son-in-law had to loosen it for me and allow it to leak a bit. Rusted part, tough patch, stains in the tub basin by the drain. Daughter’s Room huge stains, the sofa was raggedy, a large whole in the sofa cushion and her mini blinds would not ascend or descend. Bathroom door very close to toilet not easy to enter and exit. Too expensive to deal with all the dilapidation.
2024 年 4 月入住 2 晚

6/10 一般

Adriana，South Plainfield

与家人及幼儿出行
满意：服务设施
very accessible, smell too strong- cigarettes' and others substances.. we were with little kids. love the fact that is a pet friendly.
2024 年 4 月入住 3 晚

8/10 还可以

Charlotte

与家人出行
满意：员工和服务，清洁度
The pool was not available. In addition to wanting a suite since we are a family of four, we also chose this space because of the pool. Everyone was bummed to discover it was closed.
2024 年 4 月入住 1 晚

4/10 很差

shauna

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This hotel look nice on the outside , but the room was very,very out dated. Green chairs that was riped. Water stain on walls .Smelled like wet dog and corn chip. Lighting was dark with light bulbs. On top of that the door was unlocked/open.Was very disappointed in this site. Would not recommend this site for anyone to stay in. I checked out the next day. This was not a home away from. Please do better!!
2024 年 4 月入住 4 晚

10/10 超赞

Lisa

2024 年 3 月入住 1 晚

4/10 很差

Donna

与家人出行
满意：清洁度
不满意：住宿条件和设施，员工和服务
Honestly the hotel was nice but the air conditioners weren’t working in the entire building. After 2 nights of trying to sleep in over 80 degrees we canceled and moved to a different hotel. What bothered me was there didn’t seem to be an effort to make things right. I asked for a fan and they said they were out. I said well is there a store you can go buy some for the rooms? Didn’t seem unreasonable to me but they did not and the owner/manager was nowhere to be found.
2024 年 3 月入住 4 晚

10/10 超赞

Mallorie

满意：员工和服务、服务设施、住宿条件和设施
Nice place wirh good breakfast
2024 年 3 月入住 1 晚

10/10 超赞

Ryan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 7 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚

8/10 还可以

Martin

满意：清洁度、员工和服务、住宿条件和设施
Good value, good breakfast, excellent bathroom and counter space. My only issue was that the property is a little run down, the black out curtains were locked in place on one of the windows, water was lukewarm. Minor quibbles if you’re doing a short stay, maybe bigger if you stay longer.
2024 年 1 月入住 1 晚

4/10 很差

Frankie

商务旅客
满意：住宿条件和设施
不满意：员工和服务
The man at the front desk was very rude when I checked in. Also, there was a period of time when I was without water in my suite.
2024 年 1 月入住 5 晚

6/10 一般

Shanice

2024 年 1 月入住 1 晚

6/10 一般

Ahmad

与家人出行
满意：服务设施，清洁度
Airport shuttle service could be better. Small minivan, Long wait times.
2024 年 1 月入住 1 晚

6/10 一般

samantha

与家人及幼儿出行, 与家人出行
不满意：服务设施
Food good Rooms they were okay Staff okay The only problem I had was the pool doesn't work I have stayed with them many time and within 3 years still the pool doesn't work
2024 年 1 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：住宿条件和设施
2024 年 1 月入住 3 晚

10/10 超赞

Kersey

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean. The staff was amazing!!! Especially Wes at the front desk! 10 stars! Would stay here again.
2024 年 1 月入住 1 晚

4/10 很差

Mark

与家人出行
满意：服务设施，清洁度
不满意：住宿条件和设施
Bright lights outside and poor window shades allowed light through
2023 年 12 月入住 1 晚

8/10 还可以

Eric

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Stephanie

满意：服务设施
The person working the front desk was very friendly!
2023 年 12 月入住 1 晚

6/10 一般

John

满意：清洁度
NO ice machines, refrigerator made no ice, desk clerk said he was expecting to bring some in maybe twenty minutes Room well worn
2023 年 12 月入住 1 晚

8/10 还可以

Christie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I thought this place was great. The only thing I didn’t like was that I was charged for parking and no one even asked if I had a car on the property.
2023 年 11 月入住 7 晚

8/10 还可以

Adel

商务旅客
满意：清洁度、员工和服务、客房舒适度
Great but needs TLC
Staff was great and very friendly. The place was as clean as possible given the fact that the building needs some serious renovation. The only reason I used serious renovation because what I've seen doesn't live up to the Homewood Suits I'm used to and I've stayed in lots of them all over the country.
2023 年 11 月入住 2 晚

10/10 超赞

Shelvy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front attendant was very friendly. Room was clean and comfortable. Breakfast was very good. Would stay here again!
2023 年 11 月入住 2 晚

4/10 很差

Craig

满意：员工和服务
不满意：住宿条件和设施，清洁度
Property seems really old and worn down. This is the worst homewood suites condition wise we have stayed at
2023 年 11 月入住 1 晚

10/10 超赞

karen，Electric City

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and staff was sweet
2023 年 10 月入住 1 晚
Gabby 于 2023年10月31日 的回复
Thank you for staying with us and we look forward to serving you in the near future!

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

10/10 超赞

Annette

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was convenient to BWI within minutes since we had an early flight. Staffing was helpful. particularly point out Ron the shuttle driver gave professional, friendly, joyous service. His recommendations for eating was on spot. He certainly knows the meaning of customer service. The suite design was very comfortable.
2023 年 10 月入住 1 晚
Gabby 于 2023年10月31日 的回复
Thank you for taking time to highlight Ron, and how helpful he was during your stay! We appreciate you staying here with us, and we look forward to serving you in the near future.

2/10 糟糕

Kevin

不满意：员工和服务
Took over 25 minutes to Check in. Then when I go to the room and open the door, there’s a guy sitting on the couch in his underwear watching football. The room was OCCUPIED!!!!
2023 年 10 月入住 4 晚

8/10 还可以

真实旅客

与家人出行
满意：员工和服务
2023 年 10 月入住 7 晚

8/10 还可以

Paul

满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚

2/10 糟糕

Richard

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Horrible Customer Service
Purchased the room through Hotels.com. Prepaid for my room for $520 for a three night stay. I have done this many times and it has always been worth it. At check in they took credit card for incidentals which is normal and expected. At checkout the front desk attendant asked for our room number and said you are all set. A few days later i have a charge from the hotel for $468. I contact the hotel and they tell me they never charged me. I send them screen shots of my account and they tell me they can't help me. They just don't care. The hotel itself is absolutely fine. Breakfast was good. The room was exactly as described and worked for my family. This would have been the place we stayed for all of our trips to Baltimore but not anymore. Ridiculous.
2023 年 9 月入住 3 晚

2/10 糟糕

Alicia

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

10/10 超赞

Shaketia

2023 年 9 月入住 1 晚

10/10 超赞

Matthew

与家人及幼儿出行, 与家人出行, 带宠物出行, 与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great. Facility was wonderful. Room was very comfortable. Only issue was that the complementary breakfast food was mediocre.
2023 年 9 月入住 2 晚

2/10 糟糕

Ali

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Rundown hotel
This hotel is rundown. The blackout shades were missing or broken. The shower spigot was broken and the tub drained very slowly. The pool was closed. The bathroom door didn’t lock and scraped the floor loudly. Many of the lamps and outlets didn’t work. The vanity wall was filthy from decades of splatter. The desk chair should be thrown out. The couches and chair in the living area were stained. The room hvac unit was loud. The pullout couch was un-usable. The staff were super friendly.
2023 年 9 月入住 1 晚

8/10 还可以

GARRY

与家人出行
满意：清洁度、员工和服务、服务设施
Had a number of minor inconveniences which should have been resolved quickly e.g. toilet would not flush, faucet in tub leaked during our entire stay. But overall I enjoyed my stay and particularly the staff. Specifically, the lady who managed the breakfast eating area was super fantastic!
2023 年 8 月入住 7 晚

8/10 还可以

Donna

团体旅客
满意：客房舒适度，员工和服务
2023 年 8 月入住 2 晚

8/10 还可以

Sandra

满意：员工和服务，清洁度
2023 年 8 月入住 7 晚

8/10 还可以

Amber，Reading

与家人及幼儿出行, 与家人出行, 团体旅客
满意：员工和服务，清洁度
Stayed 2 nights. Staff was pleasant. Liked that the bedroom was separate from kitchen/living room. It was nice that pots/plates/silverware/glasses were provided & being able to cook a few things to bring to a bbq. Thought hallways weren't very well lit. Heard pool was closed but it was also closed last year when my family had stayed - had it been open at all thru the year? I would recommend this property & would stay again.
2023 年 8 月入住 2 晚

10/10 超赞

Chelsi

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and efficient upon arrival. The room was very clean and comfortable.
2023 年 8 月入住 2 晚

10/10 超赞

Sophia

2023 年 8 月入住 1 晚

8/10 还可以

Michael

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel is pretty big and a bit dated. The eating area is nice and spacious. The hallways are dark ...needs better lighting. Rooms are nice - unfortunately, the pool was closed and we didn't know until we arrived onsite. The staff are nice - offered to shuttle us around if we needed.
2023 年 8 月入住 1 晚

10/10 超赞

Mary

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was trash all around the parking area.
2023 年 8 月入住 1 晚

8/10 还可以

Shaneaka

满意：员工和服务
不满意：住宿条件和设施，清洁度
The room was overall nice but it was infested with roaches that i woke up seeing in the morning
2023 年 7 月入住 1 晚

8/10 还可以

Casshay

2023 年 6 月入住 1 晚

10/10 超赞

Susan

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The "suite" is really not a suite. It's a room with a pull out couch. The couch was a little shabby. The walls are very. thin. The hotel was very clean. The courtyard was very cute. Love that this hotel is pet friendly.
2023 年 7 月入住 2 晚