Hi Tingyun, Thank you so much for your response and for being a guest at our hotel. We are sorry to see we did not meet your expectations. Perhaps you could give us some feedback on what was wrong with your stay so we can know what to improve in the future. Do not hesitate to call us, our staff is happy to help. Best regards!

Thank you for choosing to stay with us during your recent visit. We hope you had a comfortable and enjoyable experience at our hotel.We appreciate your patronage and the opportunity to host you. If your travels bring you back to Baltimore, we would love to welcome you again for another stay.

Thank you for choosing to stay with us during your recent visit. We hope you had a comfortable and enjoyable experience at our hotel.We appreciate your patronage and the opportunity to host you. If your travels bring you back to Baltimore, we would love to welcome you again for another stay.

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your stay exceeded your expectations from start to finish. Providing exceptional service and a clean, comfortable environment for our guests is always our goal, and we're delighted that our team was able to make your visit memorable.It's fantastic to hear that you found our staff to be personable and helpful, and that you appreciated the convenience of our amenities, including the full kitchen in your room. We strive to provide all the comforts of home to our guests, whether they're here for a short or long stay.We're also glad that our assistance with transportation arrangements made your travel experience smoother. Ensuring our guests' convenience and satisfaction is important to us, and we're pleased that we could help make your departure hassle-free as well.Thank you for choosing to stay with us, and we look forward to welcoming you back as our guest the next time you're in Baltimore. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels!

Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and a comfortable environment for all our guests, and it's rewarding to know that we succeeded in making your visit memorable. We hope to have the pleasure of welcoming you back again soon!

Thank you for bringing this to our attention. We sincerely apologize for the lapse in cleanliness you experienced during your stay. Your comfort and satisfaction are our top priorities, and we take issues like this very seriously. Rest assured, we will address this matter with our housekeeping team to ensure that cleanliness standards are upheld at all times. Please accept our apologies once again, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

Thank you for taking the time to leave a review. We value your feedback and would love to hear more about your experience to help us improve. We hope to have the opportunity to exceed your expectations in the future.

We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'd like to learn more about what we could have done better. Please feel free to reach out to us directly so we can address any concerns you may have. We hope to have the chance to make it right and welcome you back for a better stay in the future.

We thank you for choosing Sonesta Simply Suites and we hope you come back

Thank you for choosing Sonesta Simply Suites BWI for your stay! We hope you had a wonderful experience and look forward to welcoming you back soon.

Thank you for choosing Sonesta Simply Suites BWI for your stay! We hope you had a wonderful experience and look forward to welcoming you back soon.

Thank you for choosing Sonesta Simply Suites BWI for your stay! We hope you had a wonderful experience and look forward to welcoming you back soon.

We sincerely apologize for falling short of your expectations during your stay at Sonesta Simply Suites BWI. Your satisfaction is our top priority, and we regret any inconvenience or disappointment you may have experienced. Please know that we value your feedback and will strive to make improvements to ensure a better experience in the future. Thank you for bringing this to our attention.

We sincerely apologize for falling short of your expectations during your stay at Sonesta Simply Suites BWI. Your satisfaction is our top priority, and we regret any inconvenience or disappointment you may have experienced. Please know that we value your feedback and will strive to make improvements to ensure a better experience in the future. Thank you for bringing this to our attention.

Thank you for choosing Sonesta Simply Suites BWI for your stay! We hope you had a wonderful experience and look forward to welcoming you back soon.

Thank you for choosing Sonesta Simply Suites BWI for your stay! We hope you had a wonderful experience and look forward to welcoming you back soon.

We sincerely apologize for falling short of your expectations during your stay at Sonesta Simply Suites BWI. Your satisfaction is our top priority, and we regret any inconvenience or disappointment you may have experienced. Please know that we value your feedback and will strive to make improvements to ensure a better experience in the future. Thank you for bringing this to our attention.

Thank you for choosing Sonesta Simply Suites BWI for your stay! We hope you had a wonderful experience and look forward to welcoming you back soon.

We sincerely apologize for falling short of your expectations during your stay at Sonesta Simply Suites BWI. Your satisfaction is our top priority, and we regret any inconvenience or disappointment you may have experienced. Please know that we value your feedback and will strive to make improvements to ensure a better experience in the future. Thank you for bringing this to our attention.

Thank you for choosing to stay with us! We're delighted to hear that you enjoyed your time at our hotel. We hope to welcome you back again soon!

Hi Quintin, We are glad we were able to meet your expectations! Thank you for choosing Sonesta Simply Suites and we hope to see you again soon!

Hi Anthony, Thank you so much for your response and for choosing Sonesta Simply Suites. We are glad to see you enjoyed your stay and hope to see you soon. Best regards!

Hi Susan, Thank you so much for your response and for choosing Sonesta Simply Suites BWI. We do hope you enjoyed your stay. Let us know if you have any questions or concerns you have about our property. Best regards!

Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the inconvenience and frustration you encountered when trying to check out at 3am.Your experience is certainly not reflective of the high level of service we aim to provide to all our guests, regardless of the time of day. We deeply regret that our front desk was not staffed as it should have been, and we apologize for any inconvenience this caused you.Rest assured, we take your feedback seriously, and we will be addressing this issue with our team to ensure that appropriate measures are taken to prevent such occurrences in the future. We understand the importance of having dedicated staff available to assist our guests at all times, and we will reinforce our procedures to ensure that our front desk is adequately staffed during all hours of the day and night.We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out to us directly.

Thank you for taking the time to share your feedback with us regarding your recent stay. We are delighted to hear that you found our staff friendly and your room clean. Your comments regarding the condition of our property are duly noted, and we appreciate your suggestion for potential improvements.Regarding the transportation to the airport, we apologize for any inconvenience caused by the limited shuttle hours. We understand the importance of clear communication and strive to provide accurate information on our website and third-party sites. We would like to clarify that our shuttle times are indeed listed on our website as well as on various third-party booking platforms. However, we regret if this information was not easily accessible or if there was any confusion regarding its availability.Your feedback is invaluable to us, and we will continue to review and enhance our communication to ensure that future guests are well-informed about our shuttle service hours.We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless experience in the future.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out to us directly.

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that we were able to meet your expectations.Your satisfaction is our top priority, and we are thrilled to know that you found everything to your liking during your time with us.We truly appreciate your kind words and the perfect score you have given us. It serves as a great source of motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back in the future and providing you with another memorable stay.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that we were able to meet your expectations.Your satisfaction is our top priority, and we are thrilled to know that you found everything to your liking during your time with us.We truly appreciate your kind words and the perfect score you have given us. It serves as a great source of motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back in the future and providing you with another memorable stay.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

Thank you for choosing to stay with us during your recent visit. We hope you had a comfortable and enjoyable experience at our hotel.We appreciate your patronage and the opportunity to host you. If your travels bring you back to Baltimore, we would love to welcome you again for another stay.

Hi Stephen, Thank you so much for your response! We are sorry to hear your stay was not as delightful as it should have been. Currently, the property is scheduled for renovations soon. Do not hesitate to let us know if you have any more questions or concerns. Thanks again!

Hi Robert, Thank you for your response and for being a guest at our property. Best regards!

Hello Saleem, It is unfortunate you had to go through this experience; however, despite being a prepaid reservation, all guests must leave a 100 hold for their stay. We are sorry for any inconvenience this caused.

We're sorry to hear that your stay didn't meet your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Please know that we take all comments seriously and will use them to improve our services for future guests. If there's anything specific you'd like to discuss or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

Hi Rhontae, Thank you for your response and we are glad to see Sonesta Simply Suites was able to meet your expectations. Thanks again and best regards!

Hi Amy, Thank you for your response and for being a guest at our property. It is unfortunate your experience was subpar and these issues are currently being addressed with management and our maintenance staff. Thanks again and best regards!

Hi Leticia, It is good to see your experience was good for the most part. Your feedback will let us know what to improve in the future. Thanks and we hope to see you again soon!

Hi Tiarra, Thank you so much for your response. We are glad to see you enjoyed your stay with us and hope to see you soon. Best regards!

Thank you for staying at Sonesta Simply Suites BWI! We hope to welcome you back soon.

Hello, Thank you so much for your response. We are elated to see our staff could be of service. Thanks again for being a guest at our hotel and best regards!

Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

Hi Giovanni, Thank you so much for your response and for choosing Sonesta Simply Suites. It is unfortunate our rooms were not up to standards. Please keep in mind, our property is currently scheduled for a renovation, as we always strive to improve our facilities for our guests to enjoy. Let us know if you have any questions or concerns and thanks again!

Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

Hello Raymond, Thank you for your kind words. We appreciate your response and are glad you had a wonderful experience. We hope to see you again real soon, best regards!

Hello Adesola, We're sorry to hear our hotel was not up to your expectations. We do clean rooms every seven days on account our house keeping staff are attuned to a set schedule for every guest in addition to cleaning checked out rooms. It is unfortunate you had to go through this experience but we are working on making better experiences for our guests. Let us know if you have any more questions or concerns.

Hi Riedasiel, Thank you for being a guest at Sonesta Simply Suites. It is unfortunate your experience was not the best at our hotel. It would be most appreciated if you could let us know how we can make our guests' stay better or where there is room for improvement. Thanks again!

Hi Jarrod, We are so sorry for this inconvenience. Yes, our shuttle times are Monday through Friday from 7am to 3 pm. Afterwards, we can only uber guests using our personal uber account to and from the airport until 11pm. Unfortunately, we could not reimburse you because your reservation was made through Expedia. This problem has been addressed with management, Thank you for pointing this out, best regards.

Hello Merrellayana, We are so glad to hear we were able to accommodate you appropriately. Here at Sonesta we continuously strive to cater to our guests' needs, so thank you for your feedback and we hope to see you again soon!

Hi Russi, Thank you so much for your feedback and for being a guest at our hotel. It's good to see we were able to suit your needs and hope to see you again real soon. Best regards!

Hi Anshu, It is unfortunate we were not able to provide the most adequate facilities for you. We are currently scheduled to have our property renovated soon. Also, our staff try their best to enforce our no-smoking policy on the premises. Our sincerest apologies, let us know if you have any more questions or concerns and thank you.

Hi Hydeia, Thank you for your response and for choosing Sonesta Simply Suites. We are sorry if your stay was not as optimal as expected. If there is anything you would like to share with us, please do not hesitate to call us about any questions or concerns. Thanks again and best regards!