Ban Ting Rai Hotel with Pool

"Poorly maintained hotel. For example, they gave us a couple of towels with holes and when we requested new ones, they said that they’re waiting for more towels. The day after, they did exactly the same. The room was nice but also felt old due to maintenance and it was really dark. Bed was awesome and the room size is quite big. Location is excellent. In summary, hotel is ok, but with more maintenance it could be better."

"Fantastic beautiful resort, the staff were amazing and friendly, we will definitely be returning "

"We stayed here twice, the first 2 night stay was great, this one night stay not as good. I've already reviewed our first stay and everything was great. This time it was down to the room which was in need of a bit of updating, but the worst thing was it's proximity to the sewerage system. We were only staying one night with a very early start to go to the airport. The room smelled 'drainy' when we walked in which the housekeeping staff had tried to mask with a room spray. the balcony which overlooked the pool didn't smell, but the wafts from outside the door side were awful. We should have asked to change room, but I hadn't booked this last night until fairly late on and I think the hotel was probably fully booked. Its a convenient stay for the beginning or end of your trip for good access to Krabi airport and everything else about the hotel and staff was good, but if you're given a room in the 6 block (our room was 6212) then ask to change, because we could smell drains all night in the room!"

"Visiting Phi Phi Island was one of the highlights of my trip to Thailand. The scenery is incredible, especially the turquoise water and dramatic cliffs. The boat tour was so much fun, and the atmosphere is lively but still peaceful. Highly recommend!"

"Absolutely exceptional. Beautiful views. Outstanding staff, phenomenal experience. "

"Breakfast was fine"

"Beautiful hotel"

"The room was impeccable. I paid for a a garden view or mountain view. I reveived a pool view.It was explained to me that the garden or mountain view is always a pool view. That was deceiving. But, despite that I did enjoy our view and large balcony with large table for breakfast or outdoor massage. Staff is wonderful but hotel clearly under staff. You cannot find staff when you need someone at the desk. Or visibly having an on property presence. Also, I requested a airport pick up. But noone showed. After contacting hotel we were willing to wait at airport. But hotel rep was rude and we called back several times and received the same response. We were shocked. Very unprofessional besides no compassion. "

"Excellent staff"