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"Wow. I’m trying to think of something you guys could improve on but I can’t think of a single complaint. Your staff is perfect. The room is flawless. I wish there was a closer hot tub. There. LOL. Thank you for a wonderful stay. "

"Staff was amazing and room is always clean! My favourite hotel to stay when in banff"

"Loved it!!!"

"The property was great! The room was clean and quiet, and the staff fluffed it up daily while we were out hiking. The hot tub/pool area had a great ambiance with the lowered lighting at night and the smell of eucalyptus. The location of the lodge is great as it's right next to the center of town. It was easy to walk to restaurants, view the mountains, go to the historic Parks headquarters, etc. Although other reviewers mentioned difficulty in finding a parking space in the underground garage ($14/night), we never had a problem. We'd definitely return!"

"Great experience! I would highly recommend. Spoiled my dog with toys and treats "

"very nice"

"The concierge, Neil, was outstanding. His knowledge, efficiency, patience & friendly personality made our 5-day trip effortless. Check-in & check-out were a breeze. The location was perfect. We never needed to move our car until it was time to check out. Walkability to shopping, restaurants, & trails was perfect. Highly recommend the trail to the Bow River Falls!! Also highly recommend Farm & Fire (dinner) & Toulooloo’s (breakfast)"

"We really enjoyed our time here! We especially loved the complimentary parking and dinning!"

"great affordable place to stay. Location is out of town and shuttle, though free, does not go often so not too good for those without a car."