This hotel is seeing upgrades and many have been done. Check in was helpful and a shuttle made it quick and easy to go into Banff. Rooms were modern, fresh and exceptional linens. Mountain views are beyond spectacular! Special suites available with the stunning views, fireplace in room and large balcony!
We loved this venue, although the hot tub, a main feature, was out of service on our stay. They did credit our amenity fee, which was nice, but that part was disappointing!
We also requested a second blanket, and they didn't have extra supplies of these. The attendant did accept the feedback and said this was a good thing to consider and have available.
Finally, they have a spectacular restaurant onsite, however no vending machines for drinks in your room (just tea and coffee).
Overall, the views alone make this stay amazing, and extra features are exclamation points!