Dear Valued guest, First of all, thank you for taking the time to share your feedback. I do apologize for late reply that I could not service you to meet your satisfaction at last time and for not call you as your expected. However, this issue was fixed. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I look forward for your returning again in the near future. Sincerely, Phenpilan Chuayruang Assistant Resident Master

Dear Messi, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are glad to hear that we made your visit pleasant. We are looking forward to welcoming you back in the future. Best regards,

Dear Messi, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are glad to hear that we made your visit pleasant. We are looking forward to welcoming you back in the future. Best regards,

Dear Valued Guest, Thank you for choosing Kokotel Bangkok Surawong as your accommodation. We are glad to hear that we made your visit pleasant. We are looking forward to welcoming you back in the future. Best regards,

Dear Valued guest, Thank you for taking time to leave us feedback. We are looking forward to welcoming you back again at Kokotel Bangkok Surawong. Sincerely ,

Dear Chiu yu, Thank you for giving us full score! We hope to welcome you again at Kokotel Bangkok Surawong kind regards,

亲爱的Yvonne，您好，首先非常感谢您跨过山河大海选择了kokotel并对酒店作出高度评价，我们感到非常的骄傲，能为您服务是我们全体员工的荣幸，对于您在入住期间感到的一切不便，我们表示深深的抱歉并会努力改进并完善我们的设施与服务，诚挚的期待您的下次入住，我们会争取为您提供更好的服务。 来自 kokotel

Dear MaoChiang, Thank you for taking the time to share your feedback. Especially, we are delighted that you have had a nice experience staying at Kokotel and enjoyed our food. We hope to welcome you back to our hotel very soon. Sincerely, Kokotel Bangkok Surawong

Dear Chih-Yi, First of all, thank you very much for choosing to stay with us at Kokotel Bangkok Surawong. We really appreciate your comments and we are deeply apologize for any inconviniences. We promise to do our best to find the solutions to fix those problems. Your valuable comments will be shared with our engineering and staff team in order to make an improvement. Thank you very much once again for your feedback. We are looking forward to welcoming you once again in the near future. Sincerely,

Dear SHAO ANG, Thank you for staying with us and for taking your time to share your feedback. We hope to welcome you once again in the future. Sincerely,

Daer valued guest, Thank you for taking time to review us. And we are glad that we could serve you to reach your expectation somehow. We hope to welcome you again at Kokotel. Sincerely, Koko team, Kokotel Bangkok Surawong

Dear Sin Peng Thank you very much for choosing to stay with us at Kokotel Surawong. Your feedback is most valuable to us. I do apologize for negative experience that you have received. I promise to look for the best alternative solution to fix that. Thank you once again for giving us reviews. We look forward to welcoming you once again in the near future. Sincerely, Orarit Na Ranong Resident Mater

親愛的貴賓， 非常感謝您寶貴的意見。您針對我們服務的肯定，無疑是為我們打了一劑強心針。Kokotel 向來很重視所有顧客的安全，也很感激您給予回饋。期待下次再度為您服務。 順頌 時祺 此致 Orarit Na Ranong Resident Master

"親愛的貴賓， 非常感謝您花時間寫意見反應和評論。我很高興聽到您對我們的工作人員態度滿意。 我們很高興您喜歡我們蘇拉翁精華地段的位置。有很多精彩的活動待我們的來賓發現。如您所說，我們接受 Kokotel 空間有限的問題，感謝您的意見。我們已做出努力來解決此問題。但我們會繼續尋找最佳的替代方案。至於毛巾架，我們瞭解您對其高度的顧慮，我們正在準備變更設計，很快就會安裝。希望會在您下次來訪之前完成。 再次感謝您選擇下榻 Kokotel Surawong。我們由衷感謝您的寶貴意見，而且正在為消除您的疑慮進行調整。我們期待在不久的將來再次歡迎您。 此致 Orarit Na Ranong Resident Master"

"親愛的 Ku 先生 / 小姐，您好， 首先要感謝您選擇蒞臨 Kokotel 曼谷蘇臘旺店。我們很高興您對本店設備清潔度讚譽有加。我一定會代為轉達給房務部門人員。他們聽到了一定會十分高興。您的肯定讓我們的工作人員感到驕傲與萬分感激，服務精益求精。他們保證會竭心盡力為房客提供服務。 我們希望在不久的將來能與您在 Kokotel 蘇臘旺店再次相會。 此致 Orarit Na Ranong Resident Master"

Dear Mr. Tony Thank you for taking the time to share your feedback. I deeply apologize for not being able to fully satisfy your experience during your stay. While I wish you had a better experience, it is feedback like this that we learn from and allow us to learn from mistakes. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the greatest hotel experience that so many of our guests have grown so fond of. Sincerely, Orarit Na Ranong Resident Master

"尊敬的 Dorothy： 非常感谢您花时间向我们反馈您在住宿期间的体验。 如果我们的设施未能让您满意，我深感抱歉。对于浴室中毛巾架的高度，我们将按您的要求更改设计。我也将调查是谁在床单上做标记。我保证会尽我所能找出让我们的客人满意的最合适的结果。 非常感谢您的反馈，您的反馈对我们很重要。我将尽我所能消除您提及的在您住宿期间遇到的这些问题。我们期待在不久的将来欢迎您再次光临。 此致 Orarit Na Ranong Resident Master"

"親愛的貴賓， 我們希望不久就會有幸歡迎您回到 Kokotel。尤其，我們很高興您欣賞我們遊樂場的獨特設計，以及飯店的設施。我們也注意到您對我們所在位置表達的意見。謹致，。 此致 Orarit Na Ranong Resident Master"

"親愛的貴賓， 感謝您花時間分享您的意見回饋，與評論 Kokotel 的設計及設施。我們也非常感激您告知我們關於熱水壺的意見。希望很快能再次於本旅館接待您。 此致 Orarit Na Ranong Resident Master"

Dear Guest, thank you for spending your time rating us. I hope you did enjoy with our services and facilities. We promise to do our best to provide excellent services and facilities to reach our guests' satisfaction. For your next visits, please do not hesitate to give us feedback. We look forward to welcoming you once again in the near future. Sincerely, Orarit Na Ranong Resident Master"

Thank you for your compliment and look forward to seeing you again soon! Sincerely, Angie Soodtikom Resident Master

Thank you very much for your kind comment! We are sorry for the lost of mobile phone also and we have tried very best to assist. Look forward to see you again soon! Sincerely, Angie Soodtikom Resident Master

Dear Khun Eric, Thank you very much for your kind review following your recently visit at Kokotel. Nice to learn that you enjoy our facility and service. Look forward to see you again in the future. Sincerely, Angie Soodtikom Resident Master

Dear Guest, Thank you very much for your kind compliment! We are truely happy to hear that you love our hotel. Hope it will not be long to see you again! Sincerely, Angie

Thank you very much for your review and we are truely happy to learn that you had an enjoyable stay with us. Look forward to welcoming you back to Kokotel again in the future!

Thank you!

Dear iat peng, Thank you for your nice feedback. I am happy to hear you enjoy your stay with us. Hope your next visit will be as good as previous one.

Dear Mien Ting, Thank you for your feedback and we are working on improving the sound proof. Hope you will find its improve on your next visit.

Dear Zenoir, Thank you for spending your time giving us a nice comment following you stay at Kokotel Bangkok. Our kokoteam is really happy to hear from you and look forward to serve you again in the future.

Thank you for your comment and I am sorry that the size of the room is not up to your satisfaction. On your next visit we could recommend a better room to suit your need. Look forward to welcoming you back again.