Facilities are a bit old. A little tray for putting the mobile phone is not available in the washroom. Room keepers did not refill the towels and the tea bags. I had to call the service desk to get them.
The front desk allowed us to check out late but they did not extend the elevator privilege.
HOK WING
2024 年 1 月入住 3 晚
8/10 还可以
Tsz Ying Tammy
2024年01月2日
Tsz Ying Tammy
2023 年 12 月入住 5 晚
10/10 超赞
CHIH YU
与家人出行
2024年01月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Every time I go to Bangkok I choose here
CHIH YU
2023 年 12 月入住 3 晚
8/10 还可以
SHU-MIN
2023年11月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
SHU-MIN
2023 年 11 月入住 4 晚
8/10 还可以
Lai Sau Yan
与家人出行
2023年10月28日
Try nice
Lai Sau Yan
2023 年 10 月入住 2 晚
Juthamas 于 2023年12月11日 的回复
Dear Lai Sau Yan,Thank you for your review with nice to see your positive feedback and satisfaction score.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
SAU HAN VANESSA
2023年10月15日
SAU HAN VANESSA
2023 年 10 月入住 2 晚
Juthamas 于 2023年10月24日 的回复
Dear SHU HAN,Thank you for your review with very delighted to read that your stayed was excellent in overall.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
Ho Yin
团体旅客
2023年10月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good for business stay
I have stayed in this hotel for 3 times since they opened. Hotel location is perfect. However, I feel that the hotel should upgrade their facilities such as TV, towel, toothbrush (they don't provide).
Ho Yin
2023 年 9 月入住 3 晚
Juthamas 于 2023年10月24日 的回复
Dear Ho Yin,Thank you for your review.We are very warm welcoming you back with appreciated your kind loyalty.Hotel facilities as TV is on process changing next year. and Toothbrush is on request, please.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Yiu Kwong,Thank you for your review and nice satisfaction score.However, we do sincere apology for any inconvenient cause to you and do hope to have a chance to welcoming you back.best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
真实旅客
商务旅客
2023年09月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 9 月入住 2 晚
Juthamas 于 2023年09月17日 的回复
Dear Valued Guest,Thank you for your wonderful review and fantastic moment received during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
Chao Yi
2023年09月6日
Chao Yi
2023 年 9 月入住 2 晚
Juthamas 于 2023年09月17日 的回复
Dear Chao Yi,Thank you for your wonderful review and fantastic moment received during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
CHIA LIN
2023年08月29日
CHIA LIN
2023 年 8 月入住 1 晚
Juthamas 于 2023年09月2日 的回复
Dear CHIA LIN,Thank you for your feedback and great satisfaction score.We are all looking forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
Kwok Mui
与家人出行
2023年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location
Kwok Mui
2023 年 8 月入住 4 晚
Juthamas 于 2023年09月2日 的回复
Dear Kwok Mui,Thank you for your feedback and great satisfaction score, especially our good location was marked your convenient stayed.We are all looking forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
macy
2023年08月17日
macy
2023 年 8 月入住 5 晚
Juthamas 于 2023年09月17日 的回复
Dear macy,Thank you for your review.We are glad to read that your stayed was excellent and met your satisfaction.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
Kin Mou
与家人出行
2023年08月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
環境及位置都很好
Kin Mou
2023 年 8 月入住 2 晚
Juthamas 于 2023年08月18日 的回复
Dear Tay,Thak you for your review.We are pleased reading your positive and satisfaction score, especially our good location was marked your comfortable stayed.Look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
Kit Yee Flora
商务旅客
2023年08月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
方便又舒適
方便、舒適、整潔
Kit Yee Flora
2023 年 7 月入住 2 晚
Juthamas 于 2023年08月18日 的回复
Dear Tay,Thak you for your review.We are pleased reading your positive and satisfaction score in regards to convenient, cleanliness and comfortable during stayed.Look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
真实旅客
2023年08月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 7 月入住 2 晚
Juthamas 于 2023年08月18日 的回复
Dear Valued guest,Thak you for your review.We are pleased reading your positive and comfortable stayed with look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
Hsiuhao
2023年08月7日
Hsiuhao
2023 年 8 月入住 1 晚
Juthamas 于 2023年08月18日 的回复
Dear Hsiuhao,Thak you for your review.We are pleased reading your positive and satisfaction score with look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
ting fun stanley
2023年08月5日
满意:清洁度、员工和服务、住宿条件和设施
A place for relax and enjoy this trip
ting fun stanley
2023 年 7 月入住 4 晚
Juthamas 于 2023年08月5日 的回复
Dear ting fun stanley,Thank you for your review.It is a pleasure to learn that you have enjoyed your overall experience at the Novotel Bangkok Ploenchit Sukhumvit and look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
Yu Wai
2023年07月15日
Yu Wai
2023 年 7 月入住 3 晚
Juthamas 于 2023年08月5日 的回复
Dear Yu Wai,Thank you for your feedback with we are glad to know that you had convenient and comfortable stayed, our service is meet your satisfaction.Look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
SHU-MIN
商务旅客
2023年06月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SHU-MIN
2023 年 6 月入住 4 晚
Juthamas 于 2023年06月28日 的回复
Dear Shu-Min,Thank you for your review with delighted to read that you had wonderful visited.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
Mong Nor
2023年06月14日
Mong Nor
2023 年 6 月入住 5 晚
Juthamas 于 2023年06月15日 的回复
Dear Mong Nor,Thank you for your review with look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
Keith kan wai
2023年05月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The lighting is a bit dark
Keith kan wai
2023 年 5 月入住 2 晚
Juthamas 于 2023年05月31日 的回复
Dear Keith Kan Wai,Thank you for your review.We are delighted to learn that your stayed was comfortable and excellent.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
LAI KUEN
与家人出行
2023年05月14日
满意:清洁度、员工和服务、住宿条件和设施
酒店房間太暗,照明不足,酒店地下餐廳音樂及現場表演聲浪太大,感覺嘈吵!
LAI KUEN
2023 年 5 月入住 4 晚
Juthamas 于 2023年05月31日 的回复
Dear Lai Kuen,Thank you for your review with sorry for the light and music at beer garden made your inconvenient stayed.However, we are all still looking forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Liu Pun Ying,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter.We do hope we have the opportunity to welcoming you back here at the hotel.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
Chan
与家人出行
2023年04月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
整體清潔乾淨舒適
Chan
2023 年 4 月入住 3 晚
Juthamas 于 2023年04月7日 的回复
Dear Chan,Thank you for taking the time to share your feedback.I appreciated your comments for the convenient stayed which do hope we have the opportunity to welcoming you back here at the hotel.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
真实旅客
商务旅客
2023年03月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 3 月入住 2 晚
Juthamas 于 2023年03月28日 的回复
Dear Valued guest,Thank you for your review with so much appreciated your kind highest satisfaction score.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
6/10 一般
VITOR,MACAU
与配偶出行
2023年03月6日
满意:清洁度
不满意:员工和服务
前台服務態度非常一般,房間太暗及門太難開!
VITOR
2023 年 3 月入住 4 晚
Juthamas 于 2023年03月11日 的回复
Dear Vitor,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter.We do hope we have the opportunity to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 还可以
HUANG
商务旅客
2023年03月6日
满意:清洁度、员工和服务、住宿条件和设施
HUANG
2023 年 2 月入住 2 晚
Juthamas 于 2023年03月6日 的回复
Dear Huang,Thank you for your review.We are glad to see your satisfaction score during stayed with us and look forward to welcoming you back in the near future.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
CHI YUNG
与配偶出行
2023年03月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地點相當方便,員工十分友善,相當值得推薦
CHI YUNG
2023 年 3 月入住 4 晚
Juthamas 于 2023年03月6日 的回复
Dear Chi Yung,Thank you for taking your time to share your experience on your recent stay with us at Novotel Bangkok Ploenchit Sukhumvit.I appreciate your comments on the location of the hotel and which is hnice staff.Once again, thank you for your valuable feedback and I am looking forward to welcoming you back soon.Best regards,Juthamas WatthanakulRoom Division Manager
6/10 一般
Chui Ying
与配偶出行
2023年02月7日
满意:清洁度
不满意:员工和服务
整潔度不錯。
員工服務、房間燈光及早餐質素有待改善。
Chui Ying
2023 年 2 月入住 4 晚
Juthamas 于 2023年02月11日 的回复
Dear Chui Ying,Thank you for taking the time to share you feedback and highlighting on good room cleanliness.Howeer, I am sorry to hear your experience was below expectations in some parts; the concerned team are currently looking into the matter.We do hope we have the opportunity to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
6/10 一般
Jojo
与家人出行
2023年02月1日
满意:员工和服务
不满意:客房舒适度
床褥嚴重不舒服換咗房間也是床褥嚴重不舒服壞掉,打掃不太乾淨,其他過得去
Jojo
2023 年 1 月入住 2 晚
Juthamas 于 2023年02月4日 的回复
Dear Jojo,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter in regards to mattress.We do hope we have the opportunity to welcoming you back here at the hotel.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Valued guest,Thank you for taking the time to share your experience.I was sorry to hear that your visited on this occasion felt short. I apologizes for any disappointment and inconvenience this may caused on your end. We definitely look into the single points and improve for better service.We look forward to welcoming you back to our hotel in the future. Best regards,Juthamas WatthanakulRoom Division Manager
10/10 超赞
WAI HO,YUEN LONG
与配偶出行
2023年01月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
鄰近BTS. 交通十分方便
WAI HO
Juthamas 于 2023年01月15日 的回复
Daer Wai Ho,Thank you for taking the time to share your feedback.I appreciated your comments on the convenience location and do hope we have the opportunity to welcoming you back to Novotel Bangkok Ploenchit Sukhumvit.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Valued Guest,
Thank you so much for choosing our hotel for your stay and for sharing your experience with us. We are all thrilled to receive a positive feedback from you and thank you for taking the time to share it with us is much appreciated. However, we genuinely regret those occasions when the service does not meet expectations I apologize foremost. Your feedback has been well addressed to the concern department to review the areas where improvements can be made. We hope we have the opportunity to welcome you back and better meeting your expectations in the future.
Sincerely,
Sherree Barquilla
Guest Experience Manager
10/10 超赞
真实旅客
与家人及幼儿出行
2020年02月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel
真实旅客
2020 年 2 月入住 3 晚
Sherree 于 2020年02月7日 的回复
Dear Valued Guest,
We are all thrilled to receive a positive feedback from you and thank you for taking the time to share it with us is much appreciated. We hope we have the opportunity to welcome you back in the near future.
Sincerely,
Sherree Barquilla
Guest Experience Manager
Dear Khun Connie,
Thank you so much for choosing our hotel and for sharing your experience with us. We are all thrilled to receive a positive feedback from you and thank you for taking the time to share it with us is much appreciated.
However, we genuinely regret those occasions when the service does not meet expectations. I apologize foremost.
Your feedback has been well addressed to the concern department to review the areas where improvements can be made. We hope we have the opportunity to welcome you back in the near future.
Sincerely,
Sherree Barquilla
Guest Experience Manager
8/10 还可以
Sui Yeung
与家人出行
2020年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sui Yeung
2020 年 1 月入住 3 晚
Sherree 于 2020年02月1日 的回复
Dear Sui Yeung,
We are all thrilled to received a feedback and high rate from you and thank you for taking the time to share it with us is much appreciated.
Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future.
Best regards,
Sherree Barquilla
Guest Experience Manager
10/10 超赞
Charles
与家人出行
2020年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒的住宿體驗
非常棒的住宿體驗,如果早餐的選擇能多一些變化會更吸引人
Charles
2020 年 1 月入住 5 晚
Sherree 于 2020年01月31日 的回复
Dear Khun Charles,
Thank you so much for choosing our hotel and for sharing your experience with us. We are all thrilled to receive a positive feedback from you and thank you for taking the time to share it with us is much appreciated.
Your feedback has been well addressed to the concern department to review the areas where improvements can be made. We hope we have the opportunity to welcome you back in the near future.
Sincerely,
Sherree Barquilla
Guest Experience Manager
8/10 还可以
真实旅客
与家人出行
2020年01月28日
满意:清洁度、员工和服务、服务设施
Close proximity to BTS
Convenient to get around in the city
真实旅客
2020 年 1 月入住 4 晚
Sherree 于 2020年01月31日 的回复
Dear Valued Guest,
We are all thrilled to received a feedback and high rate from you and thank you for taking the time to share it with us is much appreciated.
Our hotel aims to provide a truly unique experience and we are delighted that we were able to meet your expectations. We look forward of welcoming you back to our hotel in the future.
Best regards,
Sherree Barquilla
Guest Experience Manager