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关于西佳亨廷顿购物中心酒店的点评

2.5 out of 5
西佳亨廷顿购物中心酒店
3441 US Route 60 E, Barboursville, WV

点评

7.6

还可以

10 分 - 超赞。319 条好评，共有 1004 条点评" "
8 分 - 还可以。345 条好评，共有 1004 条点评" "
6 分 - 一般。156 条好评，共有 1004 条点评" "
4 分 - 很差。99 条好评，共有 1004 条点评" "
2 分 - 糟糕。85 条好评，共有 1004 条点评" "

7.6/10

清洁度

8.4/10

员工和服务

7.2/10

服务设施

7.2/10

住宿条件和设施

7.0/10

环保

点评

4/10 很差

Mark

与配偶出行
满意：住宿条件和设施
不满意：清洁度
Toilet was not cleaned. I had to clean it myself. I wasnt offered help or discount or another room.
2024 年 5 月入住 1 晚

2/10 糟糕

Rhonda，Lawton

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
All night I heard people going in and out. My whole headboard rattled. Don’t stay near the exit doors !, outdated rooms. No breakfast

10/10 超赞

Maria

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It fit our needs perfectly. It was close to several restaurants that could walk to. Our room was a little dated but seemed very clean. The staff were very friendly and respectful.
2024 年 4 月入住 1 晚

2/10 糟糕

Christina，Charleston

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
My room had roaches and toilet would not flush
2024 年 4 月入住 1 晚

6/10 一般

James

与配偶出行
满意：员工和服务
good free breakfast
2024 年 4 月入住 1 晚

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施
Very clean and the staff were so nice. We enjoyed our stay very much.
2024 年 4 月入住 4 晚

10/10 超赞

Vernon

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was construction going on and the other guests were quite noisy, I liked the clean rooms, but the room could use a usb port for charging phones for convenience as they are in the lamps at other hotels, over all I was pleased with the staff and service, and the rooms were nice
2024 年 4 月入住 1 晚

2/10 糟糕

Rhonda L Hartman

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at this location, Huntington WV for 3 nights was absolutely horrible. The shower was nasty, the bedroom floor was not vacuumed, there was no house keeping to pick up your daily garbage, bring clean towels or to make sure that you had toilet paper. Our refrigerator did not work, they then replaced it with another one that also did not work Only one ice maker in working condition in the entire hotel. Safety at this hotel is a joke!! Every exit door was walk in ready WITHOUT your room key. Meaning, ANYONE could walk into the hotel through any door, whether their a guest or not!
2024 年 4 月入住 3 晚

8/10 还可以

Scott

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good place with nice people, starting by the manager himself and all his team.
2024 年 4 月入住 1 晚

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Management 于 2024年04月17日 的回复
Thank you for your response James

10/10 超赞

Chaffaye

满意：清洁度、员工和服务、住宿条件和设施
Heck in was quick & easy
2024 年 4 月入住 1 晚
Management 于 2024年04月17日 的回复
Chaffaye, Thank you for your positive comments and rating.

10/10 超赞

Enrique

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Front desk attention , attentive personal, easy to find hotel next to 64 Hway.
2024 年 4 月入住 1 晚
Management 于 2024年04月17日 的回复
Enrique, I am very glad that our front desk staff helped you enjoy your stay with us.

4/10 很差

John

满意：住宿条件和设施，清洁度
不满意：员工和服务
I contacted the facility about 12:00 PM prior to my arrival yesterday stating that I will be running late and not arriving until after 7 o’clock. I was told not to worry, my room would be available. When I arrived at 8:20, Carolyn, I believe it’s her name, informed me that my reservations were canceled by the hotel. She stated that Expedia had overbooked the facility, and they did not have a room for me. I asked for a suggestion for a place to go and I was provided absolutely no information other than to call Expedia. Fortunately, another clerk who was just about to go home did some trouble shooting found a room that was listed as blocked but could be used. So I was able to get a room. I was totally dissatisfied with the one clerks lack of concern about the failed reservation. She said she tried to call me, but I received no call and she again blamed Expedia. I guess the lack of concern by the one clerk is typical for customer service today. Someone needs to look into this arbitrary cancellation and resolve it. Especially since I called ahead and informed this facility I would be late. No one, after a long hard day of traveling should be met with such lack of concern by agents of the facility. .
2024 年 4 月入住 1 晚

8/10 还可以

Jim

2024 年 3 月入住 1 晚

2/10 糟糕

Sean

2024 年 3 月入住 1 晚
Management 于 2024年04月17日 的回复
Sean, I am sorry you had issues with your stay. We are trying to make significant changes, so no guests have issues with their stay.

6/10 一般

Kathleen

与家人出行
We were given a pet friendly room and we didn't have a pet and were not asked if we had a pet. We were concerned about the funny smell of the room. We didn't say anything. The next morning when we were checking out she asked if we had a pet and said that the room was for people with pets. We should have been asked that at check in. Maybe we would have had a room that didn't smell.
2024 年 3 月入住 1 晚

8/10 还可以

Mark

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay and affordable.
2024 年 3 月入住 1 晚

8/10 还可以

Jerry

与配偶出行
满意：清洁度、员工和服务、服务设施
Property was close to the highway. Did not care for actual location of hotel as it was dark and just gave appearance of being unsafe.
2024 年 2 月入住 1 晚

2/10 糟糕

Nikolle

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I made a reservation and I received confirmation email, but when I got there they said they didn’t have any rooms available. And I was charged 200$. Worst place I’ve ever been to.
2024 年 3 月入住 1 晚
Management 于 2024年03月6日 的回复
I am so sorry about this situation. I just spoke with Expedia and the refund has been approved with my confirmation. If there is anything else I can do for you please let me know.

10/10 超赞

Gina

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 2 月入住 1 晚
Management 于 2024年03月4日 的回复
Thank you so much Gina.

8/10 还可以

Jeff

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were only at the motel for about 8 hours but our experience was very good. Clean room, very comfortable bed abd staff was great.
2024 年 2 月入住 1 晚
Management 于 2024年03月4日 的回复
I am very glad that you enjoyed your stay with us.

10/10 超赞

Conor

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, relaxed and easy going environment.
2024 年 2 月入住 1 晚
Management 于 2024年03月4日 的回复
Thank you so much for the kind words Conner.

2/10 糟糕

Amy，Huntington

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I had roaches in my room we had to go to the desk and get blankets because the bed wasn’t even properly made upon arrival
2024 年 1 月入住 1 晚
Management 于 2024年03月4日 的回复
We are so sorry that you had this experience. I assure you that we are making improvements.

6/10 一般

David

Could be better
2024 年 2 月入住 2 晚
Jake 于 2024年02月6日 的回复
Hey David,I am working diligently to get things improved upon in this location. I am still learning in my role as the new GM at this location but I can assure you that I am hoping to get this property to far greater than it is currently in. Thank for your input/feedback.JakeGeneral Manager

10/10 超赞

Michael

与家人出行
Nice breakfast and staff
2023 年 12 月入住 1 晚
Jake 于 2024年01月3日 的回复
Thank you so much for your positive review. We are trying to make improvements to our previously reported shortcomings. I want to make sure that everyone has a great experience such as yourself. Thank you Michael!

4/10 很差

Christopher

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Wow.
Room is falling apart, carpet is peeling up in room, room doors didn’t work 3 times, side door swiper didn’t work, no elevator, smoke detector beeping every 10secs down that hall.
2023 年 12 月入住 2 晚
Jake 于 2023年12月11日 的回复
Christopher,I am very sorry that you had these issues while staying with us. I am trying my best to make all the corrections needed to the facility and in our rooms. I started here last month, and I am working with all departments to attempt to fix all these previously neglected problems and re-education of my staff. Again, I do apologize you had this experience with us. Thank you,Jake BowlesGeneral Manager

6/10 一般

Gary

与配偶出行
不满意：服务设施
It was not very clean and there was a lot of noise at night (traffic, trains and other guests).
2023 年 12 月入住 1 晚
Jake 于 2023年12月11日 的回复
I am very sorry that you had these issues while staying with us. I am trying my best to make the corrections needed to the facility, so all guests have a pleasant stay. Thank you,Jake BowlesGeneral Manager

8/10 还可以

Vickie

2023 年 12 月入住 2 晚
General Manager 于 2023年12月8日 的回复
Thank you for taking the time to leave us a review. We are happy that you felt you received a value for your stay and look forward to the possibility of hosting you again in the future.

4/10 很差

Michelle

不满意：清洁度、住宿条件和设施、客房舒适度
Mold in the vents
Mold
Dog hair all over the chairs
2023 年 11 月入住 1 晚
Jake 于 2023年12月7日 的回复
Dear Michelle, I am so sorry the conditions of your A/C unit were like this. We are trying to make improvements to these older wall units that were neglected previously. I assure you that I will do my best to instruct my staff to not overlook things like this when cleaning/repairs, and I as a manager learning from our mistakes in order to grow/improve.Again, I do apologize.Jake BowlesGeneral Manager

10/10 超赞

mark

2023 年 11 月入住 1 晚
Jake 于 2024年01月3日 的回复
Thanks for the review Mark. We want everyone to have as pleasant of a stay as yourself.Jake

10/10 超赞

mark

2023 年 11 月入住 1 晚
Jake 于 2024年01月3日 的回复
Thank you so much for your positive review. We are trying to make improvements to our previously reported shortcomings. I want to make sure that everyone has a great experience such as yourself. Thank you Mark!

4/10 很差

Van

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Good location. Rooms were dirty, curtains falling off windows. Walls need painted, new carpet, ceiling in bathroom falling down, tub stained. Remote for tv didn’t work properly x2. Breakfast at 915am bare.
2023 年 11 月入住 2 晚
Jake 于 2023年11月28日 的回复
Dear Van, I am so sorry for the issues you had in your room. I am working with Housekeeping to make significant improvements to these room condition concerns. I am hopeful that we can make these improvements so no guests have similar issues to yours going forward.Again, I apologize for your inconvenience.Jake BowlesGeneral Manager

8/10 还可以

Brian

满意：客房舒适度，员工和服务
Outback
Good. Pant smell in lobby. Dirt around the baseboard
2023 年 11 月入住 1 晚
Jake 于 2023年11月28日 的回复
I'm sorry for the paint smell and dirt around the baseboards. We are currently remodeling access areas of our hotel. Thank you for your review,Jake BowlesGeneral Manager

10/10 超赞

Cathy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I met Jake, the very personable manager. He was dressed in an impressive suit, professional and yet quite welcoming. But the best was Donna, the front desk clerk. She was so sweet, I felt she was inviting me into her.own home. Fabulous job to all, thank you!
2023 年 11 月入住 1 晚
Jake 于 2023年11月10日 的回复
Cathy, Thank you so much for sharing these kind remarks about our staff. We greatly appreciate your stay, and we hope you think of us next time you need a place to stay.Have a great day,JakeGeneral Manager

2/10 糟糕

Samantha

带宠物出行, 与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Oh, where do I begin? Check in itself was a rough experience. We understand they have new systems and the staff needs time to learn them however when day one of this new system they come across problems with not knowing how then the general manager leaves in the middle of it unsolved just seems a bit irresponsible. Because of the trouble with check in they proceeded to charge me multiple times for my stay. We finally get into a room and it is not the king bed non smoking room wr reserved, it is a two double bed smoking room. We go back to the desk and tell them there must be a mistake and they say they rented their last one just a bit ago. Another lady finally chimes in and says they just cleaned one we are good. We get into the room with the toilet full and sink barely drains. They proceeded to continue to charge my card in the night because they had no idea how to manage the new system alone.
2023 年 11 月入住 2 晚
Jake 于 2023年11月6日 的回复
Samantha, I am so sorry for your experience. We will learn from our mistakes and make it our priority to make improvements, so we fix everything you mentioned above so it never happens again.

8/10 还可以

Joe

与家人出行
满意：服务设施，清洁度
The motel was a decent value. It need some attention with the plaster in the bathroom. The staff was slow in responding. Ran out of some essential breakfast foods so we went without.
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Joe, Thank you for the response. We hope that we will see you again in the future.

4/10 很差

真实旅客

满意：员工和服务
3rd time in 20 mins a charm?
When I arrived I was given a 1st floor room, and it was occupied when I got there, by a homeless guy, who broke in through the window. I was then given a second floor room the had a chirping smoke detector which drives be nuts. They didn't have batteries so my third room on the same night was just okay. Overall the front desk guy did what he could, but the facility was just unacceptable. I should have left it requested a refund.
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Thank you for the response. We are working with a new staff and they do require some extra training.

10/10 超赞

Sara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Sara, Thank you for the response. We hope that we see you again in the future.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Thank you for the response and we hope that you will stop in again soon.

10/10 超赞

Christopher

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Sabrina 于 2023年10月31日 的回复
Christopher, Thank you for the response and we look forward to seeing you soon.

2/10 糟糕

Ryan

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay away from this place.
This stay was absolutely terrible. The night started off bad because my door would not work because it was stuck so the employees moved me to a different room where the sheets were dirty, there was a suspicious stain on the floor and the refrigerator had so many scratch marks. Not to mention the place reaked of weed. Also, I was only issued a partial refund which is totally unacceptable. I should not have to pay for a stay as bad as this. I actually moved to a different hotel and had such a better experience there
2023 年 10 月入住 2 晚
Sabrina 于 2023年10月31日 的回复
Ryan, Thank you for response.

4/10 很差

Gregg

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Reserved a king but when first tried to check it, they said the rooms were not clean so we couldn’t check in. We came back to check in again and was told they had to put us in a double. The room smelt like a dog. Toilet kept refilling. Carpet needs cleaning or replaced. Bathroom dates too.
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Gregg, Thank you for the response.

4/10 很差

Ashley

不满意：住宿条件和设施，清洁度
The halls smelled like cat pee. And the ac made horrible noise. The water pressure was horrible
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Thank you for the response.

6/10 一般

BILLY

商务旅客
满意：员工和服务
不满意：住宿条件和设施
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Thank you for the response. We hope that you will give us another chance int he future.

10/10 超赞

Lewis G

与配偶出行
Allowed u to go in early after a long ride. Folks could not have been nicer.
2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Lewis, Thank you for the kind words. We look forward to seeing you again soon.

8/10 还可以

Carlene

2023 年 10 月入住 1 晚
Jake 于 2023年11月28日 的回复
Dear Carlene,Thank you very much for your review. We hope that you will consider staying with us again in the future.Jake Bowles,General Manager

8/10 还可以

Todd

2023 年 10 月入住 1 晚
Jake 于 2023年11月28日 的回复
Dear Todd,Thank you very much for your review. We hope that you will consider staying with us again in the future.Jake Bowles,General Manager

10/10 超赞

Forest

满意：员工和服务、服务设施、住宿条件和设施
Clean friendly
2023 年 10 月入住 2 晚
Sabrina 于 2023年10月27日 的回复
Forest, Thank you for the review. We like to treat out guests as family.

10/10 超赞

Dyvese Lamar

2023 年 10 月入住 1 晚
Sabrina 于 2023年10月31日 的回复
Dyvese, Thank you for the response we hope to see again soon.