We arrived early for check-in and were told we would wait 30 minutes for a room, that actually resulted in 90 min wait. No big deal, but we could have left the lobby, got lunch, and returned when our room was available. We instead waited based on what they told us in the lobby for 40 minutes, only to be told, no guarantee room would be ready until check-in time at 4pm. That was frustrating. Also the pool had some weird policies.... Other than that it was fine. I'd say just ok.