门厅

关于艾康巴塞罗那酒店的点评

4 out of 5
艾康巴塞罗那酒店
Carrer de Roger de Lluria, 21, Barcelona

点评

9.4

绝佳

10 分 - 超赞。373 条好评,共有 503 条点评" "
8 分 - 还可以。107 条好评,共有 503 条点评" "
6 分 - 一般。13 条好评,共有 503 条点评" "
4 分 - 很差。2 条好评,共有 503 条点评" "
2 分 - 糟糕。8 条好评,共有 503 条点评" "

9.4/10

清洁度

9.6/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

8/10 还可以

Yali

2023 年 8 月入住 2 晚
Miguel A. Nieto | Experience manager 于 2023年09月8日 的回复
Dear Yali,Thank you for your feedback. We're delighted to hear that you had a good experience during your stay with us.If you have any specific comments or suggestions to help us improve our services further, please feel free to share. Your input is valuable to us as we strive to make every guest's stay as enjoyable as possible.Once again, thank you for choosing our hotel. We hope to have the pleasure of hosting you again in the future.Warm regards,

10/10 超赞

JIUN SHIAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 7 晚
Natalia Medina 于 2019年11月26日 的回复
Dear Jiun, Thank you for choosing us for your stay in Barcelona and for your time taken to value your stay. We are happy to hear that everything was perfect. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 4 晚
Natalia Medina 于 2019年08月27日 的回复
Dear guest, Thank you for choosing us for your stay in Barcelona and for your time taken to value your stay. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager

8/10 还可以

CHENG-YANG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
地點很不錯的飯店
房間大小適中,離熱鬧的大街也不遠,可惜房務清潔不夠徹底!
2019 年 8 月入住 5 晚
Natalia Medina 于 2019年08月19日 的回复
Dear Cheng-Yang, Thank you for your time taken to share your feedback with us. It is a pleasure to know that you have enjoyed our renovated rooms. We are very sorry if there was a deficiency with the cleaning service. We try to ensure that all rooms are delivered in perfect condition to our guests and that the cleaning guidelines are followed, so I apologize if this has not been the case. We take note of your comments and hope they help us improve. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
前台服務人員很有禮貎,大堂有免費提供茶㸃享用,當天中午十二時到達,原本3㸃才可check in,但服務人員很好即時安排我們入住。
2018 年 12 月入住 3 晚
Ingrid David, Host 于 2019年01月2日 的回复
Dear guest, Thank you for having chosen us for your stay in Barcelona. We are pleased to learn that your overall impression is a positive one and that you loved the friendly service by the entire team especially the front desk. Looking forward to welcoming you back soon. Best regards, Ingrid David Host

8/10 还可以

Gilberto

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Buen hotel, cómodo y tiene buen mantenimiento, la recepción siempre es muy atenta y amable, sus habitaciones son cómodas y tienen buen espacio, el baño está muy bien y cuenta con buena iluminación.
2024 年 4 月入住 1 晚
Pedro Crespo | Experience Manager 于 2024年05月22日 的回复
Estimado Gilberto, Muchas gracias por su amable comentario.Nos alegra saber que encontró nuestro hotel cómodo y bien mantenido. Nos enorgullece que la recepción haya sido siempre atenta y amable durante su estancia. También nos complace saber que las habitaciones y los baños cumplieron con sus expectativas en cuanto a espacio e iluminación.Esperamos tener el placer de recibirlo/a nuevamente en su próxima visita.Atentamente,

10/10 超赞

raisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel with great location. friendly front desk.
2024 年 4 月入住 2 晚
Marta Martín | Guest Service 于 2024年05月17日 的回复
Dear Raisa,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our hotel to be nice with a great location.It's wonderful to know that our front desk team contributed to your positive experience. Providing friendly and helpful service is always our top priority.We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit.Warm regards,

10/10 超赞

John

2024 年 4 月入住 1 晚
Pedro Crespo | Experience Manager 于 2024年04月30日 的回复
Dear John,Thank you so much for your time rating your recent experience at ICON BCN.We are delighted to know that you had a great time with us and we met your expectations.Looking forward to welcome you back soon.Best regards,

10/10 超赞

Nicola

满意:清洁度、员工和服务、住宿条件和设施
Had a great stay! Easy walking distance to many major sites as well as many restaurants. Breakfast at the hotel was excellent- a huge variety of options.
2024 年 4 月入住 4 晚
Marta Martín | Guest Service 于 2024年04月13日 的回复
Dear Nicola,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great stay and that our convenient location made it easy for you to explore the city's major attractions and dining options.We're thrilled that you enjoyed our breakfast offerings and found them to be excellent with a wide variety of options. Providing a memorable and satisfying experience for our guests is always our top priority, and we are glad to hear that we met your expectations.It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Marta Martín Guest Service

10/10 超赞

Sandra,Caguas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Celia Martin | guest service team 于 2024年04月6日 的回复
Dear Sandra,thanks for staying with us , we are happy to know that you had enjoyed your stay.

10/10 超赞

MARIA ELENA

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La atención del personal en general es excelente, el desayuno es basto, la limpieza, la ubicación, todo muy bien!
2024 年 3 月入住 2 晚
Pedro Crespo | Experience Manager 于 2024年03月31日 的回复
Estimada Maria Elena,Gracias por dedicar unos minutos a valorar su reciente experiencia en ICON BCN.Estamos felices de saber que todo estuvo muy bien durante su estancia. Disfrutaron de nuestro delicioso desayuno buffet y la perfecta ubicación. Pero sin duda lo que más nos enorgullece es saber que la atención de nuestro personal le pareció excelente, sin duda el equipo es el verdadero alma del hotel y compartiré sus amables palabras con todos.Fue un placer y esperamos verle de nuevo pronto.Reciba un cordial saludo,

10/10 超赞

Richa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love love love. The staff was amazing. The food delicious. Would love to visit again
2024 年 3 月入住 3 晚
Pedro Crespo | Experience Manager 于 2024年03月27日 的回复
Dear Richa, Wow, thank you for your time and your lovely review.We are more than happy to read that our amazing staff were able to make yo have a pleasant stay with us. We are also pleased to know that you enjoyed our delicious food.It was a pleasure and we are looking forward to welcome you back soon.Warm regards,

10/10 超赞

Martin

与家人及幼儿出行, 与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a great stay, loved the hotel, will definitely visit again in the future!
2024 年 3 月入住 2 晚
Pedro Crespo | Experience Manager 于 2024年03月11日 的回复
Dear Martin, Thank you for your time and your kind words!We're thrilled to hear that you had a great stay with us and that you loved the hotel. It's fantastic to know that you enjoyed your experience and we can't wait to welcome you back!Best regards,

10/10 超赞

Stacie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Location is great, hotel is very nice
Great location. Clean hotel and beautiful room.
2024 年 1 月入住 4 晚
Pedro Crespo | Experience Manager 于 2024年02月26日 的回复
Dear Stacie, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the great location of our hotel and found our accommodations to be clean and beautiful. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 超赞

KARLA

满意:清洁度、员工和服务、住宿条件和设施
Muy rico el desayuno y tiene una excelente ubicacion
2023 年 12 月入住 1 晚
Pedro Crespo | Experience Manager 于 2024年02月7日 的回复
Estimada Karla, Agradezco sinceramente sus amables palabras sobre su experiencia en nuestro hotel.Es un placer saber que disfrutó de nuestro delicioso desayuno y que encontró nuestra ubicación excelente para sus necesidades. Siempre nos esforzamos por brindar a nuestros huéspedes una experiencia inolvidable, y nos complace ver que cumplimos con sus expectativas.Esperamos tener el honor de darle la bienvenida de nuevo en el futuro.Atentamente,

10/10 超赞

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Pedro Crespo | Experience Manager 于 2024年02月7日 的回复
Dear Michael, Thank you very much for your time to rate your recent stay at ICON BCN.We are more than happy to know that you had a 10/10 experience with us and we met your expectations.We hope to welcome you back soon.Best regards,

10/10 超赞

Turgay

2024 年 1 月入住 4 晚
Pedro Crespo | Experience Manager 于 2024年02月7日 的回复
Dear Turgay, Thank you very much for your time to rate your recent stay at ICON BCN.We are more than happy to know that you had a 10/10 experience with us and we met your expectations.We hope to welcome you back soon.Best regards,

10/10 超赞

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice place
Wonderful little hotel in a great location. You can walk to most of Barcelona’s prime tourist spots. The room was nice, and the kids loved the bunk beds. Excellent breakfast buffet and very helpful staff.
2023 年 12 月入住 2 晚
Pedro Crespo | Experience Manager 于 2024年01月9日 的回复
Dear Michael,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our hotel in Barcelona.It's fantastic to know that our hotel's central location allowed you to explore many of Barcelona's prime tourist spots conveniently. We are thrilled that the room, especially the bunk beds, added to your overall experience. It's our goal to provide comfortable and enjoyable accommodations for all our guests.We are glad you appreciated the excellent breakfast buffet and found our staff to be very helpful. We believe that a good start to the day with a hearty breakfast can make a significant difference in our guests' experience.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay.Best regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
최고위치, 냄새좀 납니다..
위치는 최고입니다. 대신 하수구냄새가 좀 심했어요. 그리고 오전시간 샤워를 많이하는 시간에는 뜨거운물도 잘 안나와서 저는 머리도 못감고 나왔습니다. 별네개짜리 호텔이라고 생각 할수없는 상태였어요.. 많이 아쉬웠어요. 룸의 디자인과 스텝들은 무지 친절하고 좋았어요.
2023 年 12 月入住 2 晚
Pedro Crespo | Experience Manager 于 2024年01月8日 的回复
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the location of our hotel and found the room design and staff to be friendly and nice.We sincerely apologize for the inconvenience you experienced with the sewer smell and the issue with the hot water. Your feedback is important to us, and we take it seriously. Please rest assured that we will investigate these matters thoroughly to ensure they are promptly addressed and do not recur.We appreciate your understanding and thank you for bringing these concerns to our attention. If there's anything else you'd like to share or if there's a way we can make it up to you, please feel free to reach out.We hope to have the opportunity to welcome you back in the future for a more positive experience.Best regards,

10/10 超赞

Minho

满意:员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Pedro Crespo | Experience Manager 于 2024年01月8日 的回复
Dear Minho,Thank you for sharing your positive feedback with us! We're delighted to hear that you had an overall great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back for another fantastic stay in the future.Best regards,

8/10 还可以

Laurent

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top sauf la salle de bain qui avait une fuite à la douche
2023 年 12 月入住 3 晚
Celia Martin---guest service team 于 2023年12月31日 的回复
Cher Laurent ,Nous sommes heureux de savoir que vous avez apprécié votre séjour avec nous à l'hôtel ICON BCN.Merci beaucoup pour votre commentaire sur le fuite à la douche ,nos techniciens de maintenance procéderont à une étude du problème.Nous espérons que vous aurez l'occasion de nous rendre visite très prochainement.Cordialement,

10/10 超赞

KARLA

2023 年 12 月入住 2 晚
Pedro Crespo | Experience Manager 于 2023年12月20日 的回复
Estimada Karla, Gracias por su tiempo y su valoración positiva de su experiencia en Icon BCN. Estamos encantados de saber que tuvo una agradable estancia y cumplimos con sus expectativas con nuestra hospitalidad y servicios.Esperamos volver a verla pronto.Saludos cordiales,

10/10 超赞

Asunciona

与家人出行
满意:清洁度、员工和服务、客房舒适度
Comodo y confortable
Muy lindo comodo y el.desayuno completo sin dudarlo volveria
2023 年 12 月入住 1 晚
Pedro Crespo | Experience Manager 于 2023年12月19日 的回复
Estimada Asunción,Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de su estancia con nosotros. Nos alegra saber que encontró las habitaciones cómodas y que el desayuno fue de su agrado. Será un placer recibirle nuevamente en el futuro. Si hay algo más en lo que podamos mejorar o si tienes alguna preferencia específica para su próxima visita, no dudes en informarnos. ¡Esperamos verle pronto de nuevo!Saludos cordiales,

10/10 超赞

ludovica

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 4 晚
Pedro Crespo | Experience Manager 于 2023年12月14日 的回复
Dear Ludovica,Thank you so much for you time rating your stay at ICON BCN.We are happy to know that you had an enjoyable stay with us and we met your expectations with our hospitality and services.We are looking forward to welcome you back soon.Best regards,

10/10 超赞

Renato

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is something special and we are happy for choosing to stay there during our visit in Barcelona. We had a very good experience from the moment that we checked in until we left the property. I can say only positive words for this hotel, which felt more like home. Very responsive, pleasant, and friendly staff. Rooms are perfect size and furnished just right. The location couldn't be better, walking distance from all main attractions. Very safe area and perfect for almost all type of activities.
2023 年 11 月入住 7 晚
Pedro Crespo | Experience Manager 于 2023年12月14日 的回复
Dear Renato,Thank you so much for taking the time to share your wonderful experience at our hotel. We are delighted to hear that your stay with us felt like a home away from home and that you enjoyed every aspect of your visit to Barcelona.Our team works hard to ensure that every guest feels welcomed and attended to, so we are thrilled to learn that you found our staff to be very responsive, pleasant, and friendly. Your kind words are truly appreciated and serve as a great motivation for our team.We are pleased to know that you found the rooms to be of perfect size and tastefully furnished. Creating a comfortable and inviting environment for our guests is one of our top priorities, and we're glad to hear that it contributed to your overall positive experience.It's also fantastic to hear that the hotel's location was convenient for your activities in Barcelona. Being within walking distance from all main attractions and situated in a very safe area is something we take pride in, and we're pleased it added to the enjoyment of your stay.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back for another memorable stay. If there's anything specific you'd like to share or suggest for improvement, please feel free to reach out.Warm regards,

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel, best staff, convenient location!
Absolutely enjoyed my stay here at Icon BCN. It is in a great location, accessible to public transportation and nearby neighborhoods including Gothic Quarter. Rooms were great. Our first room had an issue with the heating system and the staff did everything they could to accommodate and help resolve the issue. Special thanks to the most friendly and responsible staff for making our time here extra. I highly recommend that you book with breakfast as the breakfast buffet was also amazing. Will definitely return when visiting Barcelona.
2023 年 11 月入住 4 晚
Pedro Crespo | Experience Manager 于 2023年12月4日 的回复
Dear Guest,Thank you for sharing your wonderful experience at Icon BCN! We are delighted to hear that you enjoyed your stay and appreciated the convenient location, accessible to public transportation and nearby neighborhoods, including the Gothic Quarter.We apologize for any inconvenience you experienced with the heating system, but we are glad our staff went above and beyond to accommodate and resolve the issue. Your special thanks to our friendly and responsible staff is truly appreciated.It's fantastic to know that you found our breakfast buffet amazing, and we appreciate your recommendation. We look forward to welcoming you back when you visit Barcelona again.Best regards,

6/10 一般

Christine

与配偶出行
满意:清洁度、员工和服务、服务设施
the hotel and staff was great. was not happy with the room that was provided in terms of the location within the hotel and the layout of the room, but other than that, the hotel breakfast, location, and staff was wonderful.
2023 年 11 月入住 4 晚
Alicia Trullén 于 2023年12月1日 的回复
Dear Christine, First of all, thank you for your feedback about your recent stay with us at ICON BCN Hotel. I am truly sorry to hear that your room was not up to your expectations in terms of layout and location within the Hotel. Please accept our most sincere apologies for any inconvenience we might have caused you due to this matter. We are thrilled to see that you loved our friendly staff, our central location in the city center of Barcelona and our healthy breakfast buffet. Kudos to our entire team! It has been a pleasure to welcome you at our Hotel and we look forward to seeing you again very soon. All the best! Alicia TrullenHotel Manager

10/10 超赞

Youssef

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Celia Martin----guest service team 于 2023年11月21日 的回复
Dear Youssef ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

10/10 超赞

Reda

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Celia Martin----guest service team 于 2023年11月21日 的回复
Dear Reda ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

8/10 还可以

Pedro

2023 年 11 月入住 3 晚
Celia Martin---guest service team 于 2023年11月21日 的回复
Dear Pedro ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

10/10 超赞

Ileana

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente lugar bien ubicado Atención muy buena
2023 年 11 月入住 2 晚
Pedro Crespo | Experience Manager 于 2023年11月13日 的回复
Estimada Ileana,¡Gracias por compartir su experiencia! Nos alegra saber que disfrutó de su estancia y que encontró nuestra ubicación conveniente y el servicio de atención de su agrado. Su apoyo y amables palabras significan mucho para nosotros.Si hay algo en lo que podamos mejorar o si necesita algo más en su próxima visita, no dude en comunicarse con nosotros. Estamos aquí para brindarle una experiencia aún mejor en el futuro.Esperamos verle nuevamente en su próxima visita.¡Saludos cordiales!Pedro Crespo Experience Manager

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A Great Hotel in Downtown Barcelona
The Icon BCN hotel was a wonderful place to stay in Barcelona, and we would recommend it highly for anyone looking for a classy, well run hotel in the center of the city. Pros: — perfect location, a few meters from a main thoroughfare but just distant enough to be more quiet — many central sites (e.g., Casa Battlo, the Cathedral of Barcelona, Las Ramblas) are within walking distance — friendly, helpful staff — charming mix of old and new architecture — abundant breakfast and good on-site restaurant — well lit rooms with interesting touches Cons — of the two USB charging ports in our room, one did not work at all, while the second just trickled electricity into our devices (e.g., leaving a cell phone plugged in overnight would only provide a charge of ca. 20-30 percent) — the shower is fine, but after taking a shower, the water would have leaked onto the bathroom floor All in all, a great place to stay in this exciting city.
2023 年 11 月入住 4 晚
Pedro Crespo | Experience Manager 于 2023年11月13日 的回复
Dear David,We greatly appreciate your time to share your experience at the Icon BCN! We are glad to hear that you enjoyed your stay and appreciated the comfort and charm of our hotel in the heart of Barcelona.We value your feedback, and I am very sorry for the inconvenience you encountered with the USB ports and the water leak in the shower. We will take these points into consideration to improve and offer even more exceptional accommodations in the future.We appreciate your kind words about our convenient location, attentive staff and the unique blend of architecture our hotel offers. We look forward to welcoming you again on your next visit to this vibrant city.If there is anything else we can improve upon or if you need additional assistance in the future, please do not hesitate to contact us directly. We look forward to seeing you again soon!Best regards,Pedro Crespo Experience Manager

10/10 超赞

Ryna

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very pleasant stay at Icon BCN. Ample space in the rooms, a great pool area and many areas to relax in throughout the hotel. Location is walkable distance to metro, casas and La Rambla. The highlight for us was the food and service at the breakfast buffet. The range of food was great, assortment of bread and pastries, cold meat, hot dishes, eggs and pancakes made on request, multiple coffee machines. Very enjoyable experience. Thankyou for a lovely time in Barcelona.
2023 年 10 月入住 4 晚
Pedro Crespo | Experience Manager 于 2023年11月6日 的回复
Dear Ryna,Thank you for taking the time to share your wonderful experience at ICON BCN. We are delighted to hear that you had a pleasant stay and enjoyed the spacious rooms, the pool area, and the various relaxation spots throughout the hotel. We take pride in our central location, making it easy for our guests to explore the city.It is particularly heartening to know that our breakfast buffet was a highlight for you. We strive to offer a diverse selection to cater to various tastes, and it is great to hear that you enjoyed the assortment of food, fresh pastries, and the personalized egg and pancake offerings. Your kind words about our food and service are much appreciated.We are glad you had a lovely time in Barcelona with us, and we hope to have the pleasure of welcoming you back for another memorable stay. If you have any future plans to visit, don not hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 超赞

Aldo,Santo Domingo

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 4 晚
Pedro Crespo | Experience Manager 于 2023年10月31日 的回复
Dear Aldo, Thank you for your time to review your recent experience with us.We are delighted to know that you had a pleasant stay with us and we wee able to meet your expectations with our hospitality and services.We are looking forward to welcome you back soon.Kindest regards,Pedro Crespo Experience Manager

10/10 超赞

Laura

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Charming hotel just a couple of blocks off a main shopping / dining area. Our teenage daughters had their own little space with twin bunk beds that worked out great for us. Loved the tall ceilings - spacious, lovely room!
2023 年 10 月入住 1 晚
Pedro Crespo | Experience Manager 于 2023年10月31日 的回复
Dear Laura,Thank you for your wonderful review! We're thrilled to hear that you found our hotel charming and enjoyed its proximity to the main shopping and dining area. It's great that your teenage daughters had a comfortable space with the twin bunk beds, and you appreciated the spacious, lovely room with tall ceilings.We hope you had a fantastic stay, and we'd be delighted to welcome you and your family back in the future. If you have any more feedback or requests, please don't hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 超赞

Gabriel,Houston

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great personalized service and excellent attitude. Very clean with remodeled rooms
2023 年 10 月入住 3 晚
Pedro Crespo | Experience Manager 于 2023年10月31日 的回复
Dear Gabriel,Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a great experience with our personalized service and excellent attitude. Maintaining cleanliness and providing remodeled rooms is essential for us, and we're thrilled that you found our accommodations up to your expectations.If you ever plan to visit again or have any more feedback or requests, please feel free to reach out. We would love to welcome you back for another fantastic stay.Warm regards,Pedro Crespo Experience Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Love love love it!
The location is fantastic, the staff is helpful and kind, the breakfast was absolutely delicious~! I definitely recommend this hotel!
2023 年 10 月入住 2 晚
Marta Martín | Guest Service 于 2023年10月12日 的回复
Dear, Thank you for sharing your feedback from your recent holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We would love to welcome you anytime soon in the future and stay at your disposal.Best regards,

10/10 超赞

Amy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a great 3 night stay. Service is excellent. Breakfast buffet was very plentiful and staff welcoming and friendly.
2023 年 10 月入住 3 晚
Alicia Trullén 于 2023年10月9日 的回复
Dear Amy, We would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us at ICON BCN Hotel. Thank you so much for your 5-star review!!! First of all, we are happy to hear that you loved our friendly service and our healthy breakfast buffet. It has been a great pleasure to host you in Barcelona and we look forward to welcoming you again very soon. We truly appreciate your business and that you spared a bit of time to share your insight with us.Thank you and best regards from Barcelona, Alicia Trullén Hotel Manager

4/10 很差

Angelica

团体旅客
不满意:服务设施
The ubication
2023 年 10 月入住 5 晚
Marta Martin | Guest Service 于 2023年10月8日 的回复
Dear Angelica, Thank you for sharing your feedback from your recent holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.

10/10 超赞

Waqas

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A perfect base to enjoy Barcelona.
2023 年 9 月入住 3 晚
Marta Martín | Guest Service 于 2023年10月4日 的回复
Dear Waqas, We would like to thank you for taking the time to comment on your stay at ICON BCN. We are glad to read that we were able to meet your expectations for your vacation in Barcelona. Once again we thank you for your choice.Best regards, Marta Martín Guest Servicehellobcn@iconhotels.com

10/10 超赞

ingrid

与配偶出行
We LOVED this hotel!!! It was so unique and beautiful every corner has been thoughtfully put together to create gorgeous ambience everywhere. The staff went above and beyond. The best customer service we have ever had. Truly made our vacation magical!! And our stay was an experience we will always treasure.
2023 年 9 月入住 3 晚
Pedro Crespo | Experience Manager 于 2023年09月26日 的回复
Dear Ingrid, Thank you for your glowing review of our hotel! We are thrilled to hear that you loved your stay and that it left you with such wonderful memories.It's fantastic to know that you appreciated the unique and beautiful design of our hotel. We take great care in creating a special ambiance for our guests, and it's rewarding to hear that every corner was thoughtfully put together.Our staff is dedicated to providing exceptional customer service, and we're delighted to hear that your experience with them was the best you've ever had. Making your vacation magical and creating treasured memories for you is exactly what we aim for.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future. If you have any further comments or feedback, please feel free to share.Warm regards,Pedro Crespo Experience Manager

10/10 超赞

MARIO

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy buenas instalaciones, limpias y agradables, excelente el servicio y la atención por parte de todo el personal, seguro y bien ubicado. Las habitaciones y el baño limpias y cómodas. El desayuno buffet bueno aunque uno de los días había poco personal para atender, los demás días si hubo mejor atención. En particular la chica del bar y los de recepción muestran mucho interés en dar un excelente servicio. Muy recomendable, fuimos en familia 4 personas una habitación.
2023 年 9 月入住 3 晚
Pedro Crespo | Experience Manager 于 2023年09月26日 的回复
Estimado Mario, ¡Gracias por compartir su experiencia en nuestro hotel! Estamos encantados de saber que disfrutó de sus instalaciones y que las encontró limpias y agradables. La comodidad y la limpieza son fundamentales para nosotros, y es estupendo saber que se sintió cómodo en su habitación y baño.Apreciamos especialmente sus comentarios sobre nuestro personal. Siempre nos esforzamos por brindar un servicio excepcional, y es gratificante saber que nuestros esfuerzos no pasaron desapercibidos. Transmitiremos sus elogios a la chica del bar, así como a nuestro equipo de recepción, quienes están comprometidos en ofrecer un servicio de alta calidad.Lamentamos escuchar que hubo un día con una menor atención en el desayuno buffet. Agradecemos su comprensión en este asunto y aseguraremos que se tomen las medidas necesarias para garantizar un servicio más consistente.Agradecemos su recomendación y esperamos darle la bienvenida nuevamente en su próximo viaje en familia. Si tiene alguna otra sugerencia o comentario, no dude en compartirlo.Saludos cordiales,Pedro Crespo Experience Manager

10/10 超赞

PHYLLIS,La Verne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We greatly enjoyed our stay at the Icon BCN. Staff was friendly and helpful. Our very spacious room was beautiful and spotlessly clean, and well equipped with minibar and coffee maker. Our room also included a little living room area with a couch to relax in. The bathroom was very spacious, and the sink was smartly designed - it had a large counter space on both sides of the sink and a large shelf below. No struggling to accommodate toiletries. The breakfast room was also spacious, and the included breakfast was very good. Mezza, the on-site restaurant and bar, was also spacious and welcoming. We had one meal there and the food was good.
Pedro Crespo | Experience Manager 于 2023年09月26日 的回复
Dear Phyllis,Thank you for taking the time to share your experience at the Icon BCN! We are delighted to hear that you enjoyed your stay with us and had such a positive experience.It's wonderful to know that you found our staff to be friendly and helpful. Providing excellent service is one of our priorities, and it's rewarding to hear that we met your expectations.We're glad you enjoyed your very spacious room and found it beautiful, clean, and well-equipped. It's also great to hear that you appreciated the smart design of the bathroom sink, providing ample counter space and storage for toiletries.Your feedback about the spacious breakfast room and the quality of the included breakfast is appreciated. We're pleased you had a good dining experience at our on-site restaurant and bar, Mezza.We look forward to welcoming you back in the future and providing another exceptional stay. If you have any further suggestions or comments, please don't hesitate to share them.Warm regards,Pedro Crespo Experience Manager

10/10 超赞

Hwee Fen

2023 年 9 月入住 3 晚
Alicia Trullén 于 2023年10月9日 的回复
Dear Mr. Fen, We would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us at ICON BCN Hotel. Thank you so much for your 5-star review!!! It has been a great pleasure to host you in Barcelona and we look forward to welcoming you again very soon. We truly appreciate your business and that you spared a bit of time to share your insight with us.Thank you and best regards from Barcelona, Alicia Trullén General Manager

8/10 还可以

Mary

2023 年 9 月入住 1 晚
Marta Martín | Guest Service 于 2023年10月8日 的回复
Dear Mary, Thank you for making our ICON BCN your choice hotel on this occasion and for your very kind recommendation, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Kind regards,

10/10 超赞

Steven

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
An excellent hotel. The room was nice and clean. The staff were very friendly and helpful. The hotel is located north of the gothic quarter but is still accessible for those who enjoy walking. Thank you!
2023 年 9 月入住 1 晚
Celia Martin---guest service team 于 2023年09月19日 的回复
Estimado Steven ,Muchas gracias por su valoración tan positiva , estamos encantado de saber que disfruto su estancia con nosotros .Esperamos que muy pronto vuelva a tener la oportunidad de alojarse con nosotros .Saludos,

10/10 超赞

Brian

满意:清洁度、员工和服务、住宿条件和设施
Very clean. Great staff
2023 年 9 月入住 1 晚
Marta Martín | Guest Service 于 2023年09月12日 的回复
Dear Brian,Thank you for sharing your feedback. We are delighted to hear that you had an enjoyable stay with us and that everything met your expectations.If you ever have more detailed feedback or if there's anything specific you'd like to highlight, please don't hesitate to reach out. We value your input as it helps us continuously improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or need assistance with future reservations, please feel free to contact us.Best regards,

10/10 超赞

Atoossa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 8 月入住 4 晚
Miguel A. Nieto | Experience manager 于 2023年09月8日 的回复
Dear Atoossa,Thank you for sharing your feedback. We are delighted to hear that you had an enjoyable stay with us and that everything met your expectations.If you ever have more detailed feedback or if there's anything specific you'd like to highlight, please don't hesitate to reach out. We value your input as it helps us continuously improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or need assistance with future reservations, please feel free to contact us.Warm regards,

10/10 超赞

Kristina,woodcliff lake

与家人出行
满意:服务设施
Comfortable room, center of the city , good food, great stuff
2023 年 8 月入住 1 晚
Celia Martin---guest service team 于 2023年09月2日 的回复
Dear Kristina ,We are happy to know that you have enjoyed your stay in ounr hotel ICON BCN and we hope that you the opportunity to come back very soon.Best regards

10/10 超赞

Thomas

2023 年 8 月入住 5 晚
Celia Martin---guest service team 于 2023年09月2日 的回复
Dear Thomas ,We are happy to know that you have enjoyed your stay in ounr hotel ICON BCN and we hope that you the opportunity to come back very soon.Best regards