外观
查看供应情况

关于高瀑酒店和套房的点评

2 out of 5
高瀑酒店和套房
5047 High Falls Road, Barnesville, GA

点评

7.6

还可以

10 分 - 超赞。66 条好评，共有 202 条点评" "
8 分 - 还可以。70 条好评，共有 202 条点评" "
6 分 - 一般。32 条好评，共有 202 条点评" "
4 分 - 很差。14 条好评，共有 202 条点评" "
2 分 - 糟糕。20 条好评，共有 202 条点评" "

7.4/10

清洁度

8.4/10

员工和服务

6.2/10

服务设施

7.4/10

住宿条件和设施

8.0/10

环保

点评

2/10 糟糕

Jessica

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was the most disgusting hotel I’ve ever seen! The beds were so nasty. Hair on the pillows and yellow stains all over the sheets. Would not keep my dog here! Arrived walked in and stayed long enough to get another hotel in order!
2024 年 5 月入住 1 晚
Property Manager of a Wonderful Hotel :) 于 2024年05月4日 的回复
Hey Jessica, in regards to your 1 out of 5 review, it is normally not customary for a guest to stay in a room for 45 minutes to an hour, lay down in the beds, and then figure out they want a refund. Upon checking the room after you left I found both beds had been slept in, the bathroom had been used, etc. The other 29 rooms that are full every evening would have a difference of opinion. Have a great day! PS....Pillows have a tendency to have hair on them AFTER you lay down and use it for an hour....

2/10 糟糕

Dat

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
the property is advertised as non-smoking, but smokers' receptacles right in front of the room doors with extended-stay guests puffing away. the photos show the kitchenette, my room has none. my 'non-smoking' room 210 has a very strong cigarette smell. when i complained to the front desk (the owner), he offered to have it cleaned again, however he told Expedia reprentative that he also offered me a refund. dude's lying through his teeth. the 'white' towels are brown and feel greasy, YUK. i felt all the 'white' towels, they are all very un-sanatized. i checked out after an hour, since i can't stand the cigarette smell. i didn't ask for a refund which i thought Expedia can handle it because they mis-represent the property information, well ... no luck there. if you are a weedhead and a 'cancer club' member, this property is right for you.
2024 年 4 月入住 1 晚
Property Manager 于 2024年04月27日 的回复
Good Morning Dat and thanks for the review...I am sorry that you felt your experience here was not up to par and I will do everything in my power to make the necessary changes...With that being said, the room you were in, 210, is a non-smoking room. There are smoking rooms around 210 and the ashtrays you are referring to are OUTSIDE for the guests in the non smoking rooms to use so they don't SMOKE in the room. We offered several options to you but you said that you were just bringing it to our attention so you wouldn't get charged for smoking in the room. Normally, when a guest has an issue with the room they don't take a shower, eat take out Chinese food, and lay down on the bed, but here we are...I'm sorry that you felt the towels you USED were brown and felt greasy....I promise you we take pride in cleaning and sanitizing everything at this hotel. Next time you have an issue in the room, I suggest you bring it to our attention immediately and not five hours later after a warm hot shower, take out food and a nap....Have a wonderful day DAT..... :)

2/10 糟糕

Jackie

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They gave me the wrong room type for 1 room and it was a smoking room, smelled like a giant ashtray. The other room was very dirty, including the bed sheets. I went to the office to address the issues and they said that’s all they had available. I asked for a refund and they told me I had to get it through Expedia. When Expedia contacted the property, they refused the refund. However, Expedia did refund me anyway. They never apologized or asked how they could help. It was 10:30pm and I had 4 kids with me on a cross country road trip. The owner then lied on Google reviews about me. I’ve never had such a terrible experience with a hotel before.
2024 年 3 月入住 1 晚
Property Manager 于 2024年03月27日 的回复
Well Hey Jackie, Once again I am sorry that you felt our property did not fit your needs. As I stated on Google reviews, The room was nice enough to sleep in and take a shower so it was accommodating to some extent. As I previously stated, it is not customary in the hotel industry to refund money after a room has been used. Thank You for going the extra mile for two reviews. Safe travels going "cross country" :)

8/10 还可以

Ralf

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Heather Property Manager 于 2024年02月24日 的回复
Thanks for the great review.... I hope we can service your hotel needs in the future... :)

10/10 超赞

Jose，Speedwell

满意：清洁度、员工和服务、住宿条件和设施
Everything fine
2024 年 2 月入住 4 晚
Heather 于 2024年02月8日 的回复
Jose, Thank You for taking the time to give us a great review. I'm glad that everything met your standards and we hope that you choose High Falls Inn for your next stay.... :)

2/10 糟糕

Anna

2024 年 1 月入住 1 晚
Heather Property Manager 于 2024年02月24日 的回复
Thanks for the review... :)

6/10 一般

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Donna 于 2024年01月16日 的回复
Thank you for your review, let us know in detail how we can improve.

10/10 超赞

Doug

满意：服务设施
Staff is friendly and helpful always enjoy my stay
2023 年 12 月入住 3 晚
Donna 于 2023年12月17日 的回复
We really appreciate you, too, Doug! Definitely want you to always feel welcomed! It was great to have you here. Healthy, Happiness and a great Holiday & New Year to you and your family!

10/10 超赞

Barry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Donna 于 2023年12月15日 的回复
Barry! Thank you for the 10 out of 10 REVIEW! :)Hope to see you again and you have a wonderful holiday!

10/10 超赞

Talina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great spot
The front desk lady was very sweet when I called and made sure it was okay I was coming late. The front desk guy when I got there was friendly and check in was easy. We booked this motel for traveling purposes but we were not expecting a beautiful view of the Autum leaves and woods. We loved the state park that was 2 miles down the road.
2023 年 12 月入住 1 晚
Donna & Tom 于 2023年12月13日 的回复
Hi, Talina! What a wonderful review! You are so kind! Thank you so much for taking the time to write a review for us. You are the sweet one, you called to let us know you were going to be coming in later than expected! You didn't have to do that! High Falls State Park is a beautiful feature here with our Parks & Recs Department! We are lucky to be just a little over a mile from it. Please have a wonderful holiday, we wish you happiness and health!

8/10 还可以

Curtis

满意：住宿条件和设施，员工和服务
The room was clean overall nice there was no room service that cleaned and I did not put out no do not disturb .got a lot of people hanging out out side drinking I think they live there a lot of Mary Jane smoking not a place for kids it's good for price maybe one are two nights max.
2023 年 11 月入住 3 晚
Beebe 于 2023年12月6日 的回复
Thank you Curtis for your feedback. hope to see you again

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
No-nonsense, comfortable, and roomy - well priced!
This no-nonsense reasonably priced room was very roomy and the bed was great! We didn't stay long as it was a stop along our way, but everyone is very kind and like home and family!
2023 年 11 月入住 1 晚
Beebe 于 2023年12月6日 的回复
Thanks for a wonderful feedback Robert. we really appriciate your business and hope to see you again

10/10 超赞

Alena

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing!!
2023 年 11 月入住 2 晚
Beebe 于 2023年12月6日 的回复
Thanks Alena for your feedback. we really appriciate you staying with us and hope to see you again

10/10 超赞

sandra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Donna 于 2023年11月11日 的回复
Sandra,We are so glad your stay was wonderful! Hope to see you soon, be well and happy!

6/10 一般

Steven

满意：员工和服务
不满意：清洁度
Beautiful location, friendly staff. Cleanliness a weakness
2023 年 11 月入住 1 晚
Donna 于 2023年11月9日 的回复
Steven,We appreciate your review and definitely taking your concern for cleanliness seriously. Thank you, Donna with High Falls Inn & Suites

10/10 超赞

Malcolm

满意：住宿条件和设施
2023 年 10 月入住 1 晚
Donna 于 2023年10月26日 的回复
Malcom,We truly appreciate you taking the time to review our hotel on Expedia! Hope to see you again!Donna,High Falls Inn & Suites

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Donna 于 2023年10月26日 的回复
Mark, thank you for the awesome review, 10 out of 10! We will keep up the good work and hope to see you again! Be well and happy!

8/10 还可以

Casey

满意：清洁度、员工和服务、住宿条件和设施
I received great service and the High Falls Inn was worth every penny last minute! The staff were courteous and the room was clean!
2023 年 10 月入住 2 晚
Donna 于 2023年10月26日 的回复
Casey,We are so glad you enjoyed your stay with us at High Falls Inn & Suites. Service and cleanliness is so important in this industry! Be well and happy!

10/10 超赞

Doug

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Polite staff and clean room
2023 年 9 月入住 3 晚
Donna 于 2023年10月5日 的回复
Hi, Doug! Truly appreciate you taking the time to give us an online review, it is a big help to us. We are happy you found the room clean. It is a top priority. If you are in the area, come stay again! Peach and health, Donna with High Falls Inn and Suites

10/10 超赞

Kayla

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Donna 于 2023年10月7日 的回复
It was great having you here with us, Kayla. Means so much to have your review! Have a wonderful weekend! Donna, High Falls Inn & Suites

10/10 超赞

Daniel

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Friendly staff and spacious rooms
2023 年 9 月入住 2 晚
Donna 于 2023年09月25日 的回复
Great, Daniel! So happy your stay was positive! Feedback is so important to us. Thank you for taking the time to give us a review! Donna, High Falls Inn & Suites

8/10 还可以

Juan

与配偶出行
满意：员工和服务
不满意：服务设施
Front desk person was very nice and welcoming, check in was fast What I did not like is a table outside our room with people smoking also the toilet was not attached to the base of the floor , few flies in the bathroom and human hair in the bathroom too
2023 年 9 月入住 1 晚
tom 于 2023年09月20日 的回复
thanks for your review.we will fix those issues.

4/10 很差

Douglas，Random Lake

满意：员工和服务
不满意：住宿条件和设施
Non smoking room smelled of smoke. Not very pleasant.
2023 年 9 月入住 1 晚
tom 于 2023年09月20日 的回复
so sorrywish you would have told us upon check inwe would of changed room for you.

10/10 超赞

evan

商务旅客
满意：员工和服务
Good customer service!!
2023 年 9 月入住 1 晚
Donna 于 2023年09月12日 的回复
Evan! Thank you so much for your review! We hope to have you back! :) Donna, High Falls Inn & Suites

6/10 一般

Gail

与配偶出行
满意：员工和服务
不满意：服务设施
Like High Falls...too many people smoking grass..got kinda loud
2023 年 9 月入住 3 晚
Donna 于 2023年09月12日 的回复
Gail, we do wish you had a better experience. We will address these two issues. Thank you, again, for staying with us at High Falls Inn & Suites, Donna

10/10 超赞

will

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Next to a cool state park. Quiet, several conveniance stores/ markets close by. Boiled peanuts, fruit stand, thrift store on sight.
2023 年 7 月入住 1 晚
D 于 2023年08月2日 的回复
So happy you enjoyed your visit to our beautiful area! The park is great! We hope to see you again! Thank you for taking the time to give us a review. :)

10/10 超赞

Doug

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly and professional staff clean room and quiet surroundings
2023 年 7 月入住 3 晚
D 于 2023年07月30日 的回复
Fantastic having you stay at High Falls Inn & Suites! Thank you so much for the great review. We enjoyed having you.

8/10 还可以

Audrey

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The only thing I did not like was the room smelled of smoke
2023 年 7 月入住 2 晚
tom 于 2023年07月26日 的回复
thank you for reviewwe will fix the smoke issue.hope to see you in the near future

8/10 还可以

Charlotta

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
tom 于 2023年07月15日 的回复
thank you for your review.hope to see you soon.

10/10 超赞

Doug

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Tom 于 2023年05月17日 的回复
we really appreciate your feedback, come and stay with us again

2/10 糟糕

Caio

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
2023 年 5 月入住 1 晚
Tom 于 2023年06月1日 的回复
PLEASE LET US KNOW WHERE WE CAN IMPROVE

10/10 超赞

Doug

2023 年 3 月入住 2 晚
Donna 于 2023年08月7日 的回复
Doug! Thank you so much for the positive review! Hope to see you again!

10/10 超赞

Ann

满意：清洁度、员工和服务、住宿条件和设施
This was a very clean motel room. The price was excellent. Low key decor but if you just need a place to stay for the night it was great.
2023 年 3 月入住 1 晚

8/10 还可以

Brittany

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
2021 年 5 月入住 2 晚
Manager 于 2021年05月11日 的回复
Thank you for staying with us. Thank you for your feedback.

6/10 一般

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Don’t ask for towels
The room was large and comfortable. I did not have the room cleaned the first night and when I went down to ask for extra towels they did not make it easy. My niece stayed at the hotel as well and they had 3 people in their room. The hotel would only give them 2 towels even though it was a room they could sleep 4. I have never stayed some where that I had to beg for clean towels.
2021 年 4 月入住 5 晚
Manager 于 2021年05月6日 的回复
Thank you for staying with us. Thank you for your feedback. Unfortunately, our housekeeping staff has been trained to not go in a room with a do not disturb tag on the door, but I believed once the complain was logged, we did service the room everyday, even with the tag on the door.

6/10 一般

Norman

2021 年 4 月入住 3 晚
Manager 于 2021年05月16日 的回复
Thank you for staying with us. Thank you for your feedback.

6/10 一般

Jenna，North Carolina

商务旅客
满意：服务设施，员工和服务
不满意：清洁度
The location was great, the property was nice, and the exterior was beautiful. Like most all of the other hotels in the area, the cleanliness and condition of the rooms left much to be desired. The blanket was tattered with ink stains on it and should have been thrown out forever ago. The towels were the smallest towels I’d seen in a hotel. There was a bug in the shower and on the ceiling. The lamp shad was dirty, and the walls could use a cleaning and coat of paint. I asked for a single room with one bed, I got a double room where they removed a second bed and left the headboard attached to the wall. The room served its purpose for the 2 nights I needed it, but needs some work.
2020 年 11 月入住 2 晚
Manager 于 2020年11月28日 的回复
Thank you for staying with us. Thank you for your feedback.

2/10 糟糕

Disappointed，Alabama

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
This place it’s the worse place to stay it’s not clean we ask for a nonsmoking room and the room smell so bad everything was bad the bed sheets and pillow also smell so bad that we couldn’t sleep , we stay because we had no choice we had an event so early and that was the closes place to be at , but next I rather drive more miles , but we are not staying there 😠😠😠😠
2020 年 10 月入住 1 晚
Manager 于 2020年10月5日 的回复
Thank you for staying with us. Thank you for your feedback.

8/10 还可以

真实旅客

2020 年 9 月入住 1 晚
Manager 于 2020年09月11日 的回复
Thank you for staying with us. Thank for your feedback.

2/10 糟糕

Melissa

不满意：清洁度、住宿条件和设施、客房舒适度
Room was dirty and outdated
We requested a non smoking room. The room smelled of smoke and there were burn holes in the bedspread and on refrigerator door. The room was dirty, old dirty carpet, torn lampshades, stains on walls and doors. The only good things were the location being quiet and the air conditioner cooled the room well.
2020 年 9 月入住 1 晚
Manager 于 2020年09月4日 的回复
Thank you for staying with us. Thank you for your feedback.

6/10 一般

Amanda

商务旅客
不满意：客房舒适度，清洁度
2020 年 8 月入住 1 晚
Manager 于 2020年08月31日 的回复
Thank you for your feedback.

4/10 很差

Christian

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Probably look elsewhere.
Our room was very worn down and not very clean.
2020 年 8 月入住 1 晚
Manager 于 2020年08月10日 的回复
Thank you for your feedback. Thank you for staying with us.

4/10 很差

Anonymous，Florida

与家人出行
满意：住宿条件和设施，员工和服务
不满意：清洁度
The staff was great during check in. The room, not so much. The bathtub was filthy. I showered in water shoes. The rest of the bathroom was not as bad as the tub itself, but still not very clean. The rest of the room was ok, but I am pretty sure we were sleeping on box springs and not actual mattresses, and the pillows were flat. As we were leaving, we found that someone disposed of bait fish in the parking lot. The smell was atrocious.
2020 年 7 月入住 1 晚
Manager 于 2020年07月7日 的回复
Thank you for your feedback. Thank you for staying with us.

10/10 超赞

真实旅客

2020 年 6 月入住 2 晚
Manager 于 2020年06月13日 的回复
Thank you for your feedback. Thank you for staying with us.

4/10 很差

Nancy

2020 年 5 月入住 1 晚
Manager 于 2020年05月25日 的回复
Thank you for your feedback

8/10 还可以

真实旅客

Staff was nice. I was pleased to find they have a few rooms dedicated to smokers.
2020 年 3 月入住 1 晚
Manager 于 2020年03月24日 的回复
Thanks for staying with us. We appreciate your feedback!

6/10 一般

Jessica

团体旅客
满意：客房舒适度，员工和服务
2020 年 3 月入住 1 晚
Manager 于 2020年04月1日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfy and Relaxing
Very comfortable place, nice layout and condition of room. Towels were stained though.
2020 年 2 月入住 1 晚
Manager 于 2020年03月18日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

满意：员工和服务
The bare basics, clean and comfortable bed. Would stay there again
2020 年 2 月入住 1 晚
Manager 于 2020年02月22日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Tracy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very pleasant stay!!
Very quiet hotel, nice n clean inside n out. Room was huge. No problems. Will book again for sure!
2019 年 10 月入住 1 晚
Manager 于 2020年01月29日 的回复
Thank you for staying with us. Thank you for your feedback.