住宿正面

关于巴塞尔海波龙酒店的点评

4 out of 5
巴塞尔海波龙酒店
Messeplatz 12, Basel, BS

点评

9.0

非常棒

10 分 - 超赞。592 条好评,共有 1006 条点评" "
8 分 - 还可以。306 条好评,共有 1006 条点评" "
6 分 - 一般。69 条好评,共有 1006 条点评" "
4 分 - 很差。29 条好评,共有 1006 条点评" "
2 分 - 糟糕。10 条好评,共有 1006 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2021年11月14日 的回复
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Basel, King regards, Your H-Hotels Team

10/10 超赞

Jyunlin

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
值得再訪
空間舒適整潔,不提供拖鞋、牙刷牙膏等備品,有毛巾,服務很親切,第一晚check in房間尚未整理好,提供免費兌換酒類一杯或無酒精軟飲一杯(不可選雞尾酒)。飯店位置也很適中,離火車站搭公車10分鐘可抵達,住宿提供免費的城市卡可免費搭乘公車,參觀美術館等設施享半價優惠,非常值得再訪
房內的低調時尚設計
兌換的飲料
城市卡搭配我們自製早餐(沒有跟飯店訂早餐)
2021 年 10 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2021年11月2日 的回复
Dear Jyunlin, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Basel! King regards Your H-Hotels Team

10/10 超赞

Tan,HK

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 1 晚
Lena Achstaller 于 2019年11月4日 的回复
Dear Tan many thanks for your fantastic rating. We already look forward to your next stay. Best regards Your H-Hotels team Lena Achstaller - Guest Service Manager

10/10 超赞

DAJENG

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Lena Achstaller 于 2019年11月4日 的回复
Dear Dajeng thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Your H-Hotels team Lena Achstaller - Guest Service Manager

8/10 还可以

Joel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Honestly, this place is very affordable, the area is safe, even at night it feels safe and I love walking at night around the area, great location. Its my favorite hotel in Basel for longer stays and convenient.
2024 年 2 月入住 3 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年05月24日 的回复
Dear Joel, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements again and that you find the location of the hotel so beautiful. We look forward to welcoming you soon again in Basel.King regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Nishita

商务旅客
满意:住宿条件和设施,清洁度
Great rooms, amazing views and helpful staff
2024 年 5 月入住 6 晚
Sergei Rosenberg - Online Reputation Manager 于 2024年05月23日 的回复
Dear Nishita, Thank you for your kind words and the fantastic review of our hotel. It is a pleasure to hear that our Team offered an exceptional customer service experience during your entire stay, and I will pass on your kind comments to the staff. We are happy to hear you enjoyed the convenient location, the comfortable rooms, and the view to Basel. We would love the opportunity to welcome you back to the Hotel the next time you visit our beautiful city.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Alfredo,East Amherst

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Public transportation just in front of the hotel.
2024 年 5 月入住 5 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年05月20日 的回复
Dear Alfredo, It's great that our hotel was the right starting point for you and that you were satisfied with your stay. We would be happy to be there for you again next time and hope to see you again soon.Best regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Osaretin

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, very professional staff. Superb executive lounge
2024 年 5 月入住 4 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年05月20日 的回复
Dear Osaretin, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members and the executive lounge. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Roman

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The check-in staff was exceptional accommodating our early arrival.
2024 年 4 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年05月15日 的回复
Dear Roman, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Ron

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Newer property and convenient to shopping and tourist areas via tram or walking. Staff were very friendly and helpful!
2024 年 5 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年05月7日 的回复
Dear Ron, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members and the beautiful central location of the hotel. We have forwarded your comment to them and hope to welcome you back soon.Kind regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Jose

满意:服务设施
Clean and good
2024 年 4 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年05月2日 的回复
Dear Jose, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Maxine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were on 9th floor and had beautiful views of Basel area. Stylish, large room with plenty of space for large suitcases. Didn’t eat at hotel as restaurants in area are easy walking distance. Easy to get a tram that takes you up town and across the river to sightseeing points. Would definitely stay again.
Sergej Rosenberg - Online Reputation Manager 于 2024年04月30日 的回复
Dear Maxine, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the Hyperion Hotel Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 一般

Rayan

2024 年 4 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年05月15日 的回复
Dear Rayan, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Gary,Canton

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property
2024 年 4 月入住 3 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年04月11日 的回复
Dear Gary, Many thanks for your fantastic feedback. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Charles

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property. Our room had full windows on two sides. If you get the executive option there is access to wine, beer and food on the 30th floor.
2024 年 3 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年04月3日 的回复
Dear Charles, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the Hyperion Hotel Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Mathis

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Leiderbist es nicht möglich 6 Sterne für den Service bzw. das Personal zu vergeben,einen solche Freundlichkeit und Entgegenkommen hatte ich in dieser Weise in keinem anderen Hotel jemals erlebt! Die Zimmergröße mit der Raumaufteilung ist perfekt aufeinander abgestimmt und trägt zum Ambiente im Allgemeinen des Hotels ein, für mich persönlich gesehen, noch nie da gewesenes Erlebnis. Im Großen und Ganzen ist die Wahrscheinlichkeit sehr groß,dass ich bei meiner nächsten Reise in die Schweiz (speziell für Basel) dort wieder einchecken werde.
2024 年 3 月入住 2 晚
Stefanie Bergforth - Online Reputation Manager 于 2024年03月25日 的回复
Lieber Mathis,ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Basel begrüßen zu dürfen!Ihr Team von den H-Hotels,

10/10 超赞

Léa

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Magnifique hôtel, chambre propre, personnel très agréable et le confort de la literie est incroyable ! Je recommande.
2024 年 3 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年03月4日 的回复
Dear Léa, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

Joel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location is perfect for any event that is taking place in Basel.
2024 年 2 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年02月25日 的回复
Dear Joel, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our location met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Convenient area. Small room
2024 年 2 月入住 4 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年02月22日 的回复
Dear David, Thank you very much for your positive review! We are very pleased that you had a wonderful time in Basel.Please let us know about the room size the next time you book. Together we will definitely find the right thing for you. We look forward to your next visit and wish you all the best!King regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Patric

2024 年 2 月入住 2 晚
Sergei Rosenberg - Online Reputation Manager 于 2024年02月22日 的回复
Dear Patric, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
Praktisch
2024 年 2 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年02月20日 的回复
Lieber Thomas, wir danken Ihnen, dass Sie Gast in unserem Hotel waren und dieses positiv bewertet haben. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Sara

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel piacevole, colazione ottima camera super personale gentile da ritornare ad occhi chiusi perfetta
2024 年 2 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年02月20日 的回复
Dear Sara, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Melissa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年02月16日 的回复
Liebe Melissa, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

Alan,Paulding

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年02月14日 的回复
Dear Alan, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月31日 的回复
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Séjour parfait en tout point
2024 年 1 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月28日 的回复
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel.King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

YASUYUKI

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月24日 的回复
Dear Yasuyuki, Many thanks for your nice rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Sinead

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月15日 的回复
Dear Sinead, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 一般

Michael

与配偶出行
满意:员工和服务,清洁度
Pros: - Staff are absolutely dedicated, knowledgeable and on top of things! - Trams stop right next to the hotel, and it's within walking distance to much of the town. Also, right next door to exhibition hall. Cons: - HVAC is mediocre at best, but they do at least have fans that will be brought to the room. Shouldn't be necessary though, particularly in winter! - Inhouse dining is good but truly expensive. - Rooms are pretty cramped.
2023 年 12 月入住 6 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月15日 的回复
Dear Michael, Thank you for the nice feedback! But we are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Maria

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月15日 的回复
Liebe Maria, vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße aus dem Hyperion Hotel Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

MURRAY

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great location. Easy to see the 30 story building as land mark. Staff were fantastic.
2023 年 12 月入住 3 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月15日 的回复
Dear Murray, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Andreas

2023 年 12 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月15日 的回复
Lieber Andreas, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Herzliche Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Samantha

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tram is right out the front door. Breakfast and dinner options were great. Staff was very helpful and spoke English. The room we had was worth the money, lots of extras included. Would definitely stay there again.
2023 年 12 月入住 3 晚
Sergej Rosenberg - Online Reputation Manager 于 2024年01月15日 的回复
Dear Samantha, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel.King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月19日 的回复
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

真实旅客

Clean, modern, comfortable
Clean, modern hotel with friendly staff. We had a room on the 13th floor so had a great view of the city. There’s was no apparent recycling facilities in the room so I am unsure if this is carried out hence low eco-friendly rating. Over all great stay and good connectivity to city centre via trams
2023 年 12 月入住 4 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月18日 的回复
Dear guest, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

Nicholas

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A good choice for Basel conference center
Nice hotel, a few steps from Basel conference center and in relative proximity to the city center. The only drawback is that the rooms are a bit tight for 2 people.
2023 年 12 月入住 3 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月13日 的回复
Dear Nicholas, Thank you very much for your positive review! We are very pleased that you had a wonderful time in Basel. It's nice to read that we met your expectations.Please let us know about the room size the next time you book. Together we will definitely find the right thing for you. We look forward to your next visit and wish you all the best!King regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 一般

Tracey

满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Disappointing.
We chose the hotel because Biking use it and we were cruising with them. Disappointed with location and the service was not what we would expect from a hotel at this level. Executive Lounge was worthwhile having with a comfortable area to relax or play cards, and adequate food and wine.
2023 年 12 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月12日 的回复
Dear Tracey, Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Basel.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

Kathleen

满意:住宿条件和设施,清洁度
不满意:员工和服务
2023 年 12 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月11日 的回复
Liebe Kathleen, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Herbstliche Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

Daniel

团体旅客
满意:清洁度
Convenient location and friendly customer service
2023 年 11 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月5日 的回复
Dear Daniel, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Reto

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gratis Minibar und super Aussicht
Gratis Minibar und sehr freundlicher Empfang! Als Gold-Member konnten wir die Lounge in der 30. Etage nutzen. Die Aussicht ist super und das Angebot auch sehr gut. Insgesamt ein sehr schöner Aufenthalt.
2023 年 12 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月5日 的回复
Lieber Reto, vielen Dank für den schönen Kommentar zu Ihrem Aufenthalt in unserem Hotel in Basel. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und wir unseren Beitrag dazu leisten konnten. Sehr gerne sind wir bei weiteren Aufenthalten wieder für Sie da - fühlen Sie sich willkommen!Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 一般

AUGUSTINE

商务旅客
满意:清洁度、员工和服务、服务设施
The room i was in had a stench..not sure why. The breakfast was average. Dinner was great 👍 The hotel was clean with easy access to the station
2023 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月5日 的回复
Dear Augustine, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Joachim

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It’s the people
The hotel is very central and has a very solid standard I always stay here because of the super friendly folks at the reception and also in the restaurant (breakfast service).
2023 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月1日 的回复
Dear Joachim, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

4/10 很差

Michael,Irvine

满意:员工和服务
不满意:住宿条件和设施
Poor maintenance of the room and few storage spaoes
2023 年 11 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年11月30日 的回复
Dear Michael, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay the room and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 一般

zuzana

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Das Hotel selbst ist schön. Probleme sehe ich eher beim Personal - zu wenig und zu wenig kompetent. Beim Checkin mussten wir eine halbe Stunde warten, bis wir überhaupt an die Reihe kamen. Dann dauerte es nochmals ewig, obwohl wir eine Buchung hatten. Einfache Fragen konnten nicht beantwortet werden, beziehungsweise wurden von verschiedenen Personen unterschiedlich beantwortet.
2023 年 10 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年11月30日 的回复
Liebe Zuzana, vielen Dank für Ihre Bewertung. Es ist für uns sehr wichtig, die Meinung der Gäste über unser Hotel zu erfahren. Nur so sind unsere Mitarbeiter in der Lage, das Serviceangebot auf einem gleichmäßig hohen Niveau zu halten und eventuelle Fehler und Missstände sofort zu beheben. Wir würden uns freuen, Sie wieder einmal in unserem Haus begrüßen zu dürfen.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 还可以

Philipp

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年11月23日 的回复
Dear Philipp, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Furrer

2023 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年11月24日 的回复
Dear Furrer, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Michael

2023 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年12月11日 的回复
Lieber Michael, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Herbstliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Christoph

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年11月15日 的回复
Lieber Christoph, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 一般

Yasuyuki

商务旅客
不满意:员工和服务
3泊したが、ベッドメイキングが一度もされなかった。部屋に帰ってきた時間が遅かったので、実施依頼する時間もなかった。 サービスのチェック体制が出来ていない。
2023 年 10 月入住 2 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年11月13日 的回复
Dear Yasuyuki, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 超赞

Courtney

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful hotel!
We had an amazing experience here. It was clean, comfortable, full of the amenities that we needed, and the staff were all helpful and kind!
2023 年 11 月入住 1 晚
Sergej Rosenberg - Online Reputation Manager 于 2023年11月13日 的回复
Dear Courtney, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager