I had one of the most disappointing experiences at this property. The room was filthy, with dust everywhere and unclean floors. After raising concerns about my health, someone came to mop the floor, but it was barely cleaned. The bed was hard and uncomfortable, making it difficult to rest. Unfortunately, the staff's attitude towards our complaints was unsatisfactory. The Chinese lady at the reception seemed irritated when we asked for fresh bed sets and towels, stating that this isn't a hotel and implying that sheets wouldn't be changed daily. Basic amenities like an iron were also unavailable, which added to my frustration.
While the view from the balcony was breathtaking, the overall customer service and cleanliness standards need significant improvement. Additionally, there was a discrepancy with the deposit policy, the website states a $100 deposit, but they requested $150 upon arrival. Overall, I am very disappointed with my stay and would not recommend this place to others.