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海灣城凱富全套房酒店的評價

2.5 out of 5
海灣城凱富全套房酒店
5100 7th St, Bay City, TX

評價

8.8

優異

10 分評分，優異；424 則評價中有 262 則" "
8 分評分，不錯；424 則評價中有 99 則" "
6 分評分，一般；424 則評價中有 30 則" "
4 分評分，欠佳；424 則評價中有 18 則" "
2 分評分，很差；424 則評價中有 15 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

jessie (baycity)

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
不喜欢他们的服务态度，非常非常差
於 2020 年 11 月住了 1 晚
Janissa Sims 於 2020年11月30日的回應
Greetings Jessie, I understand you are upset with your stay. The plan you choose was a pre payment no cancel policy, which means even if you cancel, you still will be charged.Sometimes people see the lower rate and book the rate under that plan. Also you showed up at 3 am in the morning and the reservation was for 3 pm check in time. I think because of the language barrier things were a little confusing for you. My deepest apologies. Comfort Suites

10/10 優異

LaDeania

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was kind and accommodating. Good stay
於 2024 年 4 月住了 2 晚

8/10 不錯

LaDeania

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a good stay staff was very friendly..
於 2024 年 4 月住了 1 晚

10/10 優異

Robert

讚好：整潔度和職員與服務
Night staff very nice and helpful got me out of a bind. The only thing was the elevator was down but I don’t mind the stairs.
於 2024 年 4 月住了 4 晚

6/10 一般

Maria

家人同遊
讚好：職員與服務和設施服務
The only thing I didn't like was the sofa bed in the room, it was disgusting, all stained and rusty. I couldn't make my babies sleep on it. Not good at all.
於 2024 年 4 月住了 2 晚

8/10 不錯

Pamela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Krista

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Diane

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Tara

於 2024 年 3 月住了 2 晚

10/10 優異

Edder

於 2024 年 3 月住了 2 晚

8/10 不錯

Henry (Houston)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleaning lady had not showed up and bathtub had a couple of hairs and debris on and in the tub.
於 2024 年 3 月住了 1 晚
Janissa Sims 於 2024年3月28日的回應
Thank you for writing to let us know about your stay. my apologies for the inconvenience in your restroom. I do hope you will give us another chance to prove we are the choice hotel you would prefer. Happy Traveling

10/10 優異

Jesus

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and clean
於 2024 年 2 月住了 7 晚
Janissa Sims 於 2024年2月27日的回應
Dear Jesus, Thank you for taking the time to review your recent stay at Comfort Suites. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Janissa SimsGeneral Manager Comfort Suites

10/10 優異

Sergio

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Janissa Sims 於 2024年2月27日的回應
Dear Sergio, Thank you for taking the time to review your recent stay at Comfort Suites. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 優異

Julia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really pretty nice place. Loved it.
於 2023 年 12 月住了 2 晚
Janissa Sims 於 2024年1月16日的回應
Dear Julia, Thank you for taking the time to survey our hotel regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Janissa SimsGeneral Manager Comfort Suites

10/10 優異

Kynishia

家人同遊
讚好：設施服務
Out of all the Hotels I’ve ever stayed in this one was by far the best from the kindness of the staff, the big rooms, amazing pillows and beds, great breakfast and so on I’ll definitely stay again
於 2023 年 12 月住了 2 晚
Janissa Sims 於 2024年1月16日的回應
Dear Kynishia, Thank you for taking the time to survey our hotel regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Janissa SimsGeneral Manager Comfort Suites

10/10 優異

Juan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Janissa Sims 於 2024年1月16日的回應
Thank you for staying with us. Hope to see you again soon. Happy Traveling!

8/10 不錯

Sarah

家人同遊
讚好：職員與服務和客房舒適度
Only hotel in town that lets dogs stay.
於 2023 年 12 月住了 4 晚
Janissa Sims 於 2024年1月5日的回應
Dear Sarah,Thank you for taking the time to say a few words regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Comfort Suites

2/10 很差

Pam

家人同遊
不滿：職員與服務和設施服務
When I checked in the guy could care less. He didn't confirm # of nights, didn't tell me when check-out or breakfast was and didn't point me in the direction of my room. Didn't give me any kind of receipt to show number of nights. Somehow when I booked on expedia, I booked 2 nights, when we checked out after just the first night, my daughter told him we were checking out. We were still charged for 2 days. I was in town for a surprise birthday party for my mom and was in a hurry, but had he confirmed a booking for 2 nights, I could've corrected it at check-in. When I received the email with the final charge on Monday and saw the amount, I was furious. When I called to get it fixed and they couldn't/wouldn't do anything to rectify, I was livid. I've stayed at that hotel multiple times because it's ok, and it's the best price for a somewhat decent hotel. The front desk people are usually great. I am making a reservation for Monday, and I will start staying at a different hotel.
於 2023 年 11 月住了 2 晚
Janissa Sims 於 2023年12月26日的回應
Pam, I am very sorry for the service you received. This is not our normal practice. I will coach to make sure all employees know how to properly treat all guests. Since you did go through a 3rd party, we would not been able to change the nights of stay. You would have been directed back to the source of booking as we cannot change that booking. I would love you for you to give us another try as you said you have stayed here before and have had no issues. I will personally see to it that these issues will not be an issue anymore. Comfort Suites Team

8/10 不錯

Russell

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Janissa Sims 於 2023年12月26日的回應
Thank you for staying with us during the Holiday Seasons, we hope to see you again in the near future.

6/10 一般

Jakorian DJ

於 2023 年 12 月住了 2 晚
Janissa Sims 於 2023年12月26日的回應
Thank you for staying with us during the Holiday Seasons, we hope to see you again in the near future.

10/10 優異

Dianna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay here every year for my grandmas birthday
於 2023 年 10 月住了 2 晚
Janissa Sims 於 2023年11月6日的回應
This is great! Happy Birthday Grandma!!

10/10 優異

Gladys

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect!
於 2023 年 9 月住了 1 晚
Janissa Sims 於 2023年10月2日的回應
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 優異

Rebecca

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice and clean, the employees were very nice and welcoming.
於 2023 年 9 月住了 2 晚
Janissa Sims 於 2023年10月2日的回應
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 優異

Chris

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great ataff. Great Room. Really nice pool!!!
於 2023 年 9 月住了 1 晚
Janissa Sims 於 2023年10月2日的回應
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 優異

Brittany

於 2023 年 8 月住了 1 晚
Janissa Sims 於 2023年10月2日的回應
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 優異

JayLynne

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very Friendly Staff
Staff was wonderful and very accommodating. We were there for a hiring event with Clean Harbors.
於 2023 年 8 月住了 1 晚
Janissa Sims 於 2023年10月2日的回應
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 不錯

Jo Anne

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Monica at front desk was wonderful. Disappointed that pool closed for two days while we were there
於 2023 年 7 月住了 2 晚
Janissa Sims 於 2023年10月2日的回應
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 優異

Norma

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very convenient, clean
於 2023 年 7 月住了 3 晚

10/10 優異

Rebeca

家人同遊, 親子同遊, 伴侶同遊
讚好：職員與服務和住宿狀況
Everyone is very nice. But the morning staff is amazing!
於 2023 年 7 月住了 2 晚

10/10 優異

Romelia

於 2023 年 7 月住了 2 晚

10/10 優異

Linda

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
We were traveling to visit family in Bay City. The room was clean, but did kill one roach crawling on bathroom floor.
於 2023 年 7 月住了 2 晚

6/10 一般

Jorge Luis

家人同遊
讚好：客房舒適度
不滿：住宿狀況
In life it is more difficult to forget bad experie
check in was amazing, room stinks a weet carpet and when a step the carpet its a little weet, my nightmare was on the breakfast, the girl was so rude and we feel she was a racist girl, she talk so sweet with few american guys,i say this because i saw people from cuba and more latinos and she even say nothing just making a mad face and everithing change when she walk chose to the american people. The egg was swimming on water, no flavor, also I don't see the little cups for the waffle mix and i saw a cup there very close to the wafle machine and i was thinking is for the mix, and she get so mad and she took the cup of my hands and walk away to washed. The most horrible experience in my life also in my daughter life, she saw everything, she even don't want to eat for this, even try the juice or take something else. She don't make us a favor we paid for something and everybody need respect and good treat. for all us the hotel has employers, reviews are very important, staff who check in deserve a raise, cooker deserve get fire period. Imagine all people doesn't back for this lady, and nobody write a review because just decide don't back again. Nice staff making back again, and tell our family about a nice place to stay, racist people or making a face like mad like they don't want you there, you never back even they give you a free night or a week free. I was on vacations beach was super fun people there etc. But this lady was ruin our vacations with this experience.
於 2023 年 7 月住了 1 晚

6/10 一般

Colleen

讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Not as clean as it once was.
I stayed at this hotel about 3 years ago and this visit was not the same experience. The hotel is not maintained well. The walls have discoloration from touching, there was tiny ants on the night stand and a roach in the bathroom. I will not be returning to this hotel for my next trip.
於 2023 年 7 月住了 2 晚

10/10 優異

Joan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was very helpful and friendly
於 2023 年 6 月住了 4 晚

10/10 優異

Rebeca

於 2023 年 6 月住了 2 晚

10/10 優異

Shana

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had a great experience and would definitely stay here again!
於 2023 年 6 月住了 2 晚

8/10 不錯

Chakerra

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚

10/10 優異

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay!
Had a very warm welcome from Monique upon arrival. Room was more than expected for spaciousness, cleanliness, ample towels, just enough toiletries, TV has a great picture, mini fridge was helpful since we did have some food to keep cold, parking lot and swimming pool area were also nice and clean. Breakfast- nice variety, and food temps as they should be. This is our first time at a Comfort Suites and we will plan to visit again when passing through this little town.
於 2023 年 6 月住了 1 晚
Janissa Sims 於 2023年6月13日的回應
Thank you for taking the time to say a few words regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice Privileges Platinum member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa SimsGeneral ManagerComfort Suites

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Janissa Sims 於 2023年6月6日的回應
Thank you for taking time out of your busy day to review our hotel. Your feedback is very valuable and will be using your feedback as training tools so our team will be unstoppable in the future. Happy Traveling, The Comfort Team

10/10 優異

Catherine

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
All staff were great
於 2023 年 5 月住了 4 晚
Janissa Sims 於 2023年6月6日的回應
Thank you for taking time out of your busy day to review our hotel. Your feedback is very valuable and will be using your feedback as training tools so our team will be unstoppable in the future. Happy Traveling, The Comfort Team

10/10 優異

Vicki

於 2023 年 3 月住了 2 晚
Janissa Sims 於 2023年3月29日的回應
Greetings Vicki,Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback. Your compliments of rating us 10/10 will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 優異

Linda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable, staff was great and central location. Room was large, clean and everything worked.
於 2023 年 3 月住了 2 晚
Janissa Sims 於 2023年3月29日的回應
Greetings Linda.Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback.. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 優異

Mary

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
Janissa Sims 於 2023年3月29日的回應
Greetings Mary, Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 優異

Ryan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very clean and big room
於 2023 年 3 月住了 1 晚
Janissa Sims 於 2023年3月29日的回應
Thank you for taking the time to review our hotel regarding your stay.We sincerely appreciate and value your feedback. Compliments like 10/10 is worth sharing as serves as encouragement to the staff. Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
GREAT!
Great place to stay! Clean, large rooms and excellent staff.
於 2023 年 2 月住了 1 晚
Janissa Sims 於 2023年3月29日的回應
Greetings Michael, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

6/10 一般

Norma

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I liked the location, it was very convient. A few things were not good in the room. The microwave didn't work, the knob in the shower didn't work properly and lamp in the bedroom bulb was out. Breakfast was not good at all, cold.
於 2023 年 2 月住了 2 晚
Janissa Sims 於 2023年3月29日的回應
Greetings Norma, Thank you for taking the time to let us know about regarding your recent stay at Comfort Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We hope for an opportunity to properly host you in the future.Sincerely,Janissa Sims

10/10 優異

MARGUERITE (Eagle River)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Every thing was clean and easy check in and out
於 2023 年 2 月住了 1 晚
Janissa Sims 於 2023年3月29日的回應
Dear Marguerite, Thank you for taking the time to let us know about recent stay at Comfort Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay.Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Janissa Sims

10/10 優異

Roy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed there before and the place always looks good. They do there best to help with social distancing to help and make everyone feel comfortable
melissa 於 2023年1月20日的回應
Greetings Roy, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Suites, Bay City

10/10 優異

Kerstin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfort
This was a great stay, however we were charged 89 and some change per the hotel receipt and hotels.com charged us 107 on our cc. wheres the bargain of using hotels.com ?
於 2022 年 8 月住了 1 晚
Janissa Sims 於 2022年10月11日的回應
Dear Kerstin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Janissa SimsGeneral ManagerChoice Hotels

10/10 優異

Rick

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 8 月住了 1 晚
Janissa Sims 於 2022年9月7日的回應
Thank you for choosing Comfort Suites. We know you have the right to choose and you chose Comfort! Home away from home. We look forward to seeing you againComfort Suites