尊敬的客人，您好！感谢您选择下榻北京王府井希尔顿酒店！很遗憾看到此次入住，酒店在某些方面尚未达到您的期许，未能给您以满意的体验。首先，由于酒店开业至今已经十年有余，我们深知酒店的部分设施设备确实显露出了些许年代感，目前我们已经加强了日常的维护和保养，被疫情延误的装修计划已经被安排到日程上了，加之酒店地处王府井区域，附近有驰名中外的旅游景点，周边还有集餐饮、购物为一体的大型购物中心。无论是商务出差，还是来京旅游，相信北京王府井希尔顿酒店都是您上好的选择呢！关于您提及房间客用品的问题，根据希尔顿品牌标准，房间的客用品均默认为两位客用。如果您有需要，您可以随时联络我们当班的同事，我们非常愿意帮您解决问题。由于北京近几日白天温度有所升高，目前中央空调系统已经在白天时段可输送冷风，希望能够为每一位前来下榻的客人提供更舒适的旅居环境！再次感谢您的反馈，希望有机会再次欢迎您回来入住北京王府井希尔顿酒店，希望能够为您的下次到访提供更完美的体验！

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing! We would like to extend you our most sincere gratitude for taking your time to reply to our survey and share your feedback about your recent experience with us, which unfortunately this time it wasn't the most pleasant. We have noted you are extremely dissatisfied of your experience. Would you kindly provide more details about your visit? Understanding better what went wrong will definitely help us to further improve our services in order to make it right for you next time. We appreciate your support. If you require further assistance for your upcoming stays, please do not hesitate to contact with us. Send you our best wishes.

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for taking your time to rating for us. We are glad to have received your feedback and to learn that your overall stay with us was positive. If you have some additional comments or suggestions on our service, or need further assistance, please do not hesitate to contact us. We are looking forward to welcome you back again. Send you our best wishes.

尊敬的客人，您好！感谢您选择下榻北京王府井希尔顿酒店！ 很高兴看到此次入住，酒店各方面都给您带来了非常满意的感受。能够给您提供满意的感受，是我们的荣幸；您的反馈也给我们的团队带来了莫大的支持与鼓励！我们会再接再厉，始终如一为客人提供更舒适安全的旅居环境与更优质的服务！ 再次感谢您的反馈，我谨代表北京王府井希尔顿酒店全体员工衷心期待您再次光临入住！

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Members, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience. With kind regards,Hilton Beijing Wangfujing

尊敬的客人，您好！感谢您下榻北京王府井希尔顿酒店。谢谢您给予我们的认可与好评，我们会再接再厉，继续为客人带来优质的服务。再次感谢您的反馈，我们衷心期待您再次光临！

尊敬的客人，您好！感谢您选择入住北京王府井希尔顿酒店并给予我们满分好评，您的认可对我们是莫大的支持和鼓励！谢谢您对Leon工作的不吝肯定，我们已经分享至部门负责人和团队成员，这将激励着我们继续努力，为客人提供专业而不失温度的服务！同时，感谢您提出的意见与建议，相信在未来的装修计划中，我们会全盘考量您的建议。再次感谢您的反馈，酒店全体员工衷心期待您再次光临！祝您工作顺利、生活愉快！

尊敬的客人，您好！首先感谢您下榻北京王府井希尔顿酒店，并由衷感谢您的反馈以及您对我们的认可。我们会继续保持优质的服务，期待您的再次光临！

尊敬的客人，您好！感谢您选择下榻北京王府井希尔顿酒店并对我们的地理位置给予好评！很高兴看到酒店优越的地理位置为您此次出行带来了便利，此次入住您对于我们的整体服务是非常满意的，您的认可与肯定对我们是莫大的支持与鼓励，感谢您的反馈！我谨代表北京王府井希尔顿酒店全体员工衷心期待您再次光临入住！祝您工作顺利，生活愉快！