Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN. we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. We will strengthen English training for our employees, in order to communicate better with foreign customers. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,

Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN.Beijing stop supplying warm air after March 15th, start providing cold air in May, and stop cold air in early October. From November 15th, we will turn on warm air, so the air conditioning will be natural for two to three months, with neither cold nor warm air, this period is in spring and autumn, which is the most comfortable season in Beijing. Due to everyone's different body sensations, we deeply apologize for the unpleasant experience you had this time. We will strengthen English training for our employees, in order to better serve foreign customers. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,