Dear Guest, thankyou for Choosing our hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.Guest Experience&Brand Manager Novotel Beijing Peace Hotel

Dear Guest, thank you for choosing our hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

尊敬的宾客 非常感谢您选择入住北京诺富特和平宾馆。我们很抱歉得知我们的房间设施未能达到您的期望。在此，我代表团队向您致以诚挚的歉意。您的意见已经分享给酒店管理层和各部门总监，我们将致力于酒店设施的维护更新，环境的整顿和服务质量的提升。我和我的团队期待您的下次光临。

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted that you scored low for your experience and I am very much appreciated if you could contact me and tell us detail. Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future. Sincerely,

Dear Guest， It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Guest， It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Guest,Thank you for your feedback and staying with us at the Novotel Beijing Peace. We are delighted to hear that you enjoyed our privileged location and service. At Novotel Beijing Peace, we strive to provide a clean and comfortable environment for all our guests. We understand your concerns about the strong smell of cigarette smoke in spite of being a non-smoking hotel and assure you that this is not the kind of experience we wish our guests to have. We hope you will give us another chance in the future and feel welcome to get in touch with us if there is anything else we can do for you. Sincerely, Novotel Beijing Peace Management

Dear Guest， It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Guest， It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Guest,Thank you for taking the time to share your feedback about Novotel Beijing Peace. We are delighted that you found our hotel comfortable and appreciate your kind words about its location.At Novotel, we strive to provide the highest quality of service and amenities for all our guests and we take your comments very seriously. We understand the importance of a accomadation experience and we apologize for any areas found lacking during your stay. Housekeep team and Engineering Team are procedding the plan of deep cleaning and room condition update schedule room by room。Sorry for the inconvienience happening during your stay.Rest assured that we have shared your valuable feedback with our team in order to ensure these details are addressed.We hope you will revisit us again soon to experience the high level of comfort that Novotel Beijing Peace is known for providing. Thank you once again for sharing your thoughts, it was a pleasure having you as our guest.

Dear Guest， It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

尊敬的客人 感谢您下榻并点评和平宾馆，很遗憾您未能在酒店获得完美的体验。 我们非常重视每一位客人的评价，坚持高标准的服务并使客人感到宾至如归是我们一贯的准则。如果您能在方便时联系我们将非常感激，这将帮助我们能够进一步了解实际情况并加以改进和提升，避免今后同样问题再次出现。 真诚期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候

Dear Guest It is always a pleasure to recieve positive feedback. Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Guest Experience & Brand Manager Novotel Beijing Peace

尊敬的宾客 感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于酒店位置、房间卫生和楼层服务的满意。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

尊敬的宾客 感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于入住经历的满意，特别是在这个特殊时期对于我们房间清洁整理的满意，这是对我们工作的最大的鼓励！同时，酒店提供的“宫保鸡丁”一共有两种：“套餐餐盒Takeaway Box”菜单内的宫保鸡丁价格为48元；“零点菜单A La Carte Menu”内的“宫保鸡丁配米饭”价格为88元。这两个菜单从疫情开始后不久一直沿用至今，非常抱歉我的同事未能向您解释清楚。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

尊敬的宾客 感谢您的满分好评！我们很高兴得知您对于酒店位置的满意。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

尊敬的宾客 感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于酒店位置和房间的满意。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

尊敬的宾客 感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于酒店位置的满意。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

尊敬的宾客 感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于总体入住经历的满意。同时，您提出关于浴缸下水慢的问题已经与我们的工程团队进行了沟通并马上安排维修检查。给您带来不便我在此表示诚恳的歉意！我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

Dear Guest, Thank you for taking the time to share your experience at the Novotel Beijing Peace. I am sorry to read that you scored low; please allow me to express my sincerest apologies. Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I noted that you checked your satisfaction with low score, and I am sorry that some of your experience did not meet your expectations. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am sorry to read that you scored low and we are very glad if you contact us with detail comments so as we improve to meet your satisfaction. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience, and I am sorry that some of your experience did not meet your expectations. We'll take your comment into our consideration to improve in the future. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am sorry to read that you scored low with your experience, and kindly contact us with detail that we will improve to meet guests' satisfaction. I am sorry again for the inconvenience caused. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your overall stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

尊敬的宾客 感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于酒店位置和服务的满意。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am very glad to read that you satisfied with your stay with us, especially our staff services. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

尊敬的宾客 感谢您的好评。我们很高兴得知您对于酒店位置和服务的满意。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

尊敬的宾客 感谢您选择入住北京诺富特和平宾馆并在您的百忙之中能够抽出宝贵时间来与我们分享您的入住感受。我们很高兴得知您对于酒店位置的满意。我和我的团队期待您的下次光临。 酒店宾客体验与培训总监 北京诺富特和平宾馆的问候！

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace