Ben Lomond Ben Lomond Hotels

"The front desk help was outstanding and the breakfast and evening meal staff was so very accommodating."

"Relatively close to the city roughly 1km so you can walk to downtown Qt which is handy. Parking can be tricky as there are limited spots. Has all amenities one needs for a comfy stay."

"Lovely property and room but I didn’t feel it was worth what I paid. The room was also quite small."

"very old hotel"

"Stunning views, beautiful location although a bit out of town, easy quick drive though. Slow wifi although better if you’re in reception. No smart tv or streaming which was rough with the kids as theois no abc kids or kids channel. Hotel is a bit dated. "

"Like the rooms and lighting etc managed via wall pad or app"

"Other than housekeeping and the very limited breakfast options. I was quite pleased with my visit"

"Sam-hotel manager There were unidentified insects on the bed, resulting in varying degrees of insect bites on both myself and a minor traveling with me, accompanied by widespread redness and swelling. I have requested a full refund through the third-party booking agency. Mosquito bites caused me to have an allergic reaction and experience pain all over my body. Please help me and my family apply for a full refund. It's unfair and arbitrary to insist there haven't been similar incidents before. No one knows what residual bacteria or insects my previous guests left in the room, or near the mattress and pillows. From my first afternoon nap after checking in, I started experiencing bites in different locations on my skin, including my ankles and arms, and it worsened over time. I took pictures at different times and on different days. It's clear that the redness and swelling at the bite sites increased, and the affected area expanded. I strongly suggest that your company, as a third party, negotiate with the hotel to clean the relevant parts of the room and agree to a full refund for our very unpleasant stay. The hotel's various excuses and justifications should not be used to harm the interests of your loyal customers, especially the protection of minors and women. It's worth noting that this wasn't mentioned before, but if possible, I also suggest that the hotel management repair the hot and cold water system in the shower room, because the water from the showerhead broken."

"GREAT LOCATION, easy walk to Queenstown CBD taking in the scenic view along the way. LARGE SUITE ROOM with a bath as a bonus for the tired muscle from hiking. Our view didn't have a lake view, but the mountains and paraflying definitely made up for it. The huge bed was comfortable. And the clean room was supplied with cutlery and crockery for self-contained meals, if needed. There is a laundry for guest use a fully equipped gym. As well as a spa. The staff were very friendly and helpful. 10/10 stay. Will definitely be back"