4/10 欠佳
Hannah
多人同遊
2026 年 2 月 3 日
不滿：整潔度
I recently stayed at the Azaya Beach Hotel and, unfortunately, the experience was far below expectations. While the location has great potential, a number of issues made the stay disappointing for both myself and my companions.
Room Quality & Cleanliness
We encountered several problems with the room, including a lack of proper upkeep and cleanliness. Basic standards were not met, and some amenities were either not functioning correctly or not provided as advertised.
Service & Responsiveness
The service fell short throughout our stay. When we raised concerns, the responses were slow, inconsistent, or not actioned at all. For a hotel of this level, we expected more attentive and reliable support from staff.
Food & Facilities
The dining experience was also underwhelming. Food quality varied, and some items were unavailable despite being listed. A number of facilities were closed, poorly maintained, or not operating as expected, which significantly impacted the overall holiday experience.
Value for Money
Given the price point, the stay did not represent good value. We felt the hotel’s offerings did not match what was promoted, and the unresolved issues left us feeling dissatisfied.
Overall, this was not the relaxing break we had hoped for. Improvements are needed across service, maintenance, and guest experience to justify the hotel’s rating and cost.
Hannah
於 2026 年 1 月住了 3 晚
