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北韋科貝斯特韋斯特普拉斯酒店的評價

2.5 out of 5
北韋科貝斯特韋斯特普拉斯酒店
20615 Grandview Dr, Bend, OR

評價

8.2

很好

10 分評分，優異；1002 則評價中有 469 則" "
8 分評分，不錯；1002 則評價中有 306 則" "
6 分評分，一般；1002 則評價中有 116 則" "
4 分評分，欠佳；1002 則評價中有 64 則" "
2 分評分，很差；1002 則評價中有 47 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Richard (Victoria)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice hotel. It will be even better when the road construction near by is completed.
於 2024 年 5 月住了 1 晚

10/10 優異

Cynthia

讚好：整潔度、職員與服務和住宿狀況
It was pretty far from restaurants, etc..not walkable.
於 2024 年 5 月住了 4 晚

10/10 優異

Leonid

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 5 月住了 1 晚

8/10 不錯

brian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, we had a good stay. Kids loved the pool and hot tub (jets didn’t work). Wi-Fi was on the slower side. Cons: it seems like all the headboards were loose as ours (and our neighbors) would bang every time you moved around in bed.
於 2024 年 5 月住了 2 晚

6/10 一般

Serena

親子同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
It wasn’t about the property specifically, but I called and asked if it would be better to go through Expedia or go through the hotel directly and they told me it wouldn’t make any difference. But when I got to the hotel, they asked me if I wanted to sign up for best Western rewards.and they could give me a $50 gift card. Come to find out I’m already at best Western rewards member so I was not eligible for the $50 gift card. Plus, I also end up spending $25 more because they didn’t put my membership information in. Also, my points have not been credited to me. Also there was a promotion where you could stay two nights and get a third night free and now I feel like I’m missing out on that promotion. I hope somebody responds and makes it everything right
於 2024 年 5 月住了 1 晚

10/10 優異

Kathy

讚好：整潔度、職員與服務和住宿狀況
Very quiet, staff is helpful, good location, great breakfast
於 2024 年 4 月住了 3 晚

8/10 不錯

Joseph

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
there was a lot of construction going on.
於 2024 年 4 月住了 1 晚

8/10 不錯

Kiersten

Wonderful
於 2024 年 4 月住了 2 晚

10/10 優異

bill

家人同遊
讚好：整潔度、職員與服務和住宿狀況
A good choice in Bend
於 2024 年 4 月住了 2 晚

8/10 不錯

Rebecca

讚好：整潔度、職員與服務和住宿狀況
Clean rooms, fun pool and yummy breakfast!
於 2024 年 4 月住了 1 晚

8/10 不錯

Anthony

伴侶同遊
Good
於 2024 年 4 月住了 1 晚

8/10 不錯

Rachel

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務和設施服務
This was a nice hotel in a very convenient location, close to Target, Trader Joe's, and many other stores and restaurants. I did call on Sunday or Monday before our trip the following weekend to check if the hot tub was in good working condition, and it was confirmed that it was. Then we arrive and I overhear that the hot tub is down and it was also blocked off. Huge disappoint! That was one of the main highlights for our weekend family trip, and we were all very disappointed. Also, something very sharp pricked my big toe between the tile and carpet, likely some staple or whatever is used to keep the carpet down. That hurt and bled a bit, but when I told the front desk, the maintenance person was right there and planned on taking care of it right away so that was really great to see and hear that they take those maintenance issues seriously. We would stay again, but would cancel beforehand if we found out the hot tub was down again. Probably call the day before our trip instead to check.
於 2024 年 3 月住了 1 晚

10/10 優異

Maria (Bellingham)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and convenient.
於 2024 年 2 月住了 2 晚

8/10 不錯

Tj

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Stay was good. Staff was nice and helpful. Only downside was that breakfast was 10 minutes late. Other guests weren’t happy!
於 2024 年 4 月住了 1 晚

10/10 優異

Jami

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kind staff members!
於 2024 年 4 月住了 1 晚

8/10 不錯

Alvaro

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Too bad for all the construction going on.
於 2024 年 3 月住了 4 晚

6/10 一般

Shawn (Spokane)

讚好：住宿狀況
Room could use some updating, especially the stained carpeting. It smelled like carpet deodorizer when I arrived, and was difficult on my asthma. I had to leave the fan running continuously the three days I was there. Bedding covers were old and worn.
於 2024 年 3 月住了 3 晚
Bethany Newlin 於 2024年4月3日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 欠佳

Samantha

伴侶同遊, 多人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Was super bummed that the hottub was out of service when that was the main reason I booked. First time walking into room there was a big clump of hair sitting right on the desk. The toilet looked like it hadn’t been cleaned as well. Super bummed with this stay:
於 2024 年 2 月住了 3 晚
Bethany 於 2024年2月23日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately, we had an ignitor go out on the spa and were waiting for it to get shipped in. As for housekeeping, we will be sure to follow up with the room you were in and use it as a training exercise with our employees to ensure it does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 優異

Dan

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly and clean
於 2024 年 2 月住了 2 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great service and comfortable
Would definitely recommend! The front desk staff were very friendly, professional and helpful. The room was comfortable and clean. The complimentary breakfast was filling and had a variety of delicious options. Felt this place was a great value. It was a short and easy drive into downtown Bend. There are also a variety of shops and restaurants very close which made for a quick and easy dinner. Would stay again
於 2024 年 2 月住了 1 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 優異

Darrah

讚好：整潔度、職員與服務、設施服務和住宿狀況
clean and awesome staff
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

8/10 不錯

Charity

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 優異

Charles

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful and nice.
於 2024 年 1 月住了 5 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent amenities for the price.
Best Western Plus North Bend was the only decent-looking hotel we could find that had rooms at a reasonable price for a weekend. For what we paid, the cleanliness, service, and included amenities far exceeded our expectations. Their free breakfast also exceeded expectations - it actually included real, hot food, and not the typical "continental breakfast" of days old expired coffee and pre-packaged junk food. Would definitely stay here again.
於 2024 年 2 月住了 2 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. We are so pleased to hear you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

10/10 優異

Ginny

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are nice, yummy breakfast. I enjoyed my clean comfortable room for 2 days.
於 2024 年 2 月住了 2 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

6/10 一般

DOUGLAS

於 2024 年 2 月住了 1 晚
Bethany Newlin 於 2024年4月3日的回應
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Collin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Really nice people work there. Only downsides was the breakfast wasn’t that great and the hot tub seems like they’re putting too much chemicals in.
於 2024 年 2 月住了 3 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

4/10 欠佳

Kyla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Meh
Hot tub wasn’t working and pancake maker was broken. Breakfast was not great.
於 2024 年 2 月住了 2 晚
Bethany Newlin 於 2024年2月6日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our pancake machine is now open and running. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Bethany NewlinGeneral Manger

10/10 優異

Cathleen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
All is excellent except for the curtain in my room that I can’t fully close to make the room dark to sleep due to the lights outside.
於 2024 年 2 月住了 1 晚
Bethany 於 2024年2月28日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Guest ServicesHotel ManagementBest Western Plus Bend North

2/10 很差

David

於 2024 年 1 月住了 1 晚
Bethany 於 2024年1月24日的回應
Hi David, I'm so sorry to hear you did not enjoy your stay. Could you please elaborate so we can provide better service in the future? Thank you,Bethany NewlinGeneral Manager

8/10 不錯

Heather

伴侶同遊
讚好：整潔度和職員與服務
Very helpful staff clean safe the breakfast was just ok but overall nice

10/10 優異

Rachael

於 2024 年 1 月住了 2 晚

10/10 優異

Christy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel, a bit off the highway which was quiet. Pool and hot tub was exactly what we needed. Room was clean.
於 2024 年 1 月住了 1 晚

8/10 不錯

Matthew

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Yan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

Christopher (Chicago)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Desk attendant was friendly and very helpful. Hot tub was exactly what we needed after long drive :)
於 2023 年 12 月住了 1 晚

8/10 不錯

Janet

於 2023 年 12 月住了 4 晚

10/10 優異

Heriberto (Portland)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚

6/10 一般

Richard

家人同遊
讚好：整潔度、職員與服務和住宿狀況
ADA access for families
It would a good policy to have at least 1 ADA accessible shower room with 2 beds for families traveling together with someone who requires an ADA facility.
於 2023 年 12 月住了 1 晚

10/10 優異

Kathleen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
One of the best things about a Best Western Plus is the breakfast. Good selection of hot and cold items and the coffee was always good.
於 2023 年 11 月住了 7 晚

10/10 優異

Quinn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk staff were very friendly and helpful. Breakfast was excellent - the breakfast staff were very hard working and were always cleaning or restocking items that were running low. Rooms were very clean and the bathroom fixtures were modern with an excellent shower.
於 2023 年 11 月住了 3 晚

10/10 優異

Arleen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband and I often find that hotel beds are very soft and not conducive to a good night’s sleep. I asked the clerk who checked us in for a room with an extra firm bed. She allowed us to check out our room to make sure the bed was firm enough. It was. We felt she went beyond the usual level of care for our needs.
於 2023 年 11 月住了 1 晚

10/10 優異

Kelley

於 2023 年 11 月住了 3 晚

10/10 優異

Valerie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Desk clerk was outstanding!
於 2023 年 11 月住了 1 晚

2/10 很差

Edmond

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Pillow and bed bad! The window didn’t close so it was very cold at night
於 2023 年 11 月住了 2 晚
Bethany Newlin 於 2023年11月20日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 541-317-8500.Sincerely,Bethany NewlinGeneral ManagerBest Western Plus Bend North

10/10 優異

Daniel

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location. A little challenging woth al BBB the road construction. Mattress was at the end of its life. Good breakfast
於 2023 年 11 月住了 1 晚

10/10 優異

Natalia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean facilities and friendly staff
於 2023 年 11 月住了 1 晚

8/10 不錯

Jeff

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked the location Easy to get to Sisters and downtown Bend so we could enjoy all areas.
於 2023 年 11 月住了 1 晚

10/10 優異

Arnold

讚好：職員與服務、設施服務和住宿狀況
Every thing
於 2023 年 11 月住了 2 晚

8/10 不錯

HAI

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking lot has many spots.
於 2023 年 10 月住了 1 晚