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关于班加罗尔香格里拉的点评

5 out of 5
班加罗尔香格里拉
No 56-6B Palace Road, Bengaluru, Karnataka

点评

9.2

非常棒

10 分 - 超赞。193 条好评，共有 262 条点评" "
8 分 - 还可以。43 条好评，共有 262 条点评" "
6 分 - 一般。13 条好评，共有 262 条点评" "
4 分 - 很差。6 条好评，共有 262 条点评" "
2 分 - 糟糕。7 条好评，共有 262 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.6/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Decent hotel with small issues
Most things were fine, except the poor drainage in the shower room. The location of the hotel was safe but the walking distance was lack of places for shopping or dining.
2017 年 8 月入住 3 晚

10/10 超赞

Yuk Lun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 1 晚
Dear Mr.Yuk Lun, We thank you for your feedback & hope to continue serving you with the high service standards & facilities that Shangri-La as a brand endorses in all its properties. Regards, Rohit Nair Revenue Manager Shangri-La Hotel, Bengaluru

8/10 还可以

Yuk Lun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Druvinda

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed 2 nights at the property with our 1 year old. From the moment we stepped out of the car we received near perfect service. The staff from the reception, restaurant to the club lounge were always attentive, accommodating to our needs an made sure we were comfortable at all times. The room was also clean and very comfortable, and the food was absolutely delicious. I want to make special mention of a few staff members that made our stay an especially happy one - Dharini from the front desk checked us in and suggested an upgrade to the club floor. She personally escorted us to the rooms so we can view them and choose and we ended up opting for the upgrade which we do not regret. She was always there to help us and even organized food for our child when we arrived. We were also served by Shikha at the Horizon Lounge who catered for our every need including providing kid friendly options during cocktail hour. Ravichandra from the housekeeping department also made sure our room was always comfortable and fully stocked. He even helped bring our bags down himself when he could have called for the porter - this is GOOD service! Very rarely do I write positive reviews but our stay at the hotel has convinced us to visit Bangalore just for the hotel. We will be sure to be back very soon. Thank you to your amazing staff!
2024 年 2 月入住 2 晚

10/10 超赞

Vihung

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚

10/10 超赞

Michael john Peter

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

10/10 超赞

Mohamed

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, modern facility in Bangalore
2024 年 1 月入住 7 晚

4/10 很差

R

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Whilst I cannot fault the room and bathroom, which were marvellous, our stay left a lot to be desired. As it was New Year's Eve, there were only NYE package food and beverage options meaning no option to go to any restaurant venue for an early a la carte meal, which we had not been warned about. Also, it was incredibly loud until 2am with thumping music, which again would have been nice to know (and they knew we had to catch a 4:20am car to the airport so perhaps they could have offered to put us in a quieter part of the hotel, if there was such a place). I do appreciate that our disappointing experience may be largely attributable to the fact that it was NYE and the hotel guests seemed to cater exclusively to NYE revellers, but there seemed to be no consideration for guests who were not interested in partying into the wee hours and / or who had an early morning flight. Lastly, having stayed at other Shangri-La properties, I noticed a distinct attitudinal difference with the staff at this hotel who were, at best, perfunctory.
2023 年 12 月入住 1 晚

10/10 超赞

Rittick，Piscataway

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is possibly the best property I lived in India so far; its amazingly excellent. I stayed in a 11th floor room with panorama view which was beautiful with little-above-the-floor to ceiling glass walls in 2 sides of the room. Room services were prompt & efficient, as well as in-room dining; a special mention to Besuto. Fitness center is very well equipped with sufficient free weights, ropes, weight training machines for arms, lat, shoulder, chest, legs, squat bar & cardio options. Loved the section with complimentary jacuzzi, steam, sauna - really well maintained & spacious. The rooftop pool area leaves with a soothing ambiance. I tried the Japanese on-prem restaurant, Yataii, which was good. Otherwise the food price came across very expensive including the breakfast buffet. Only suggestion, they might want to add an option of oats & almond milk for in-room breakfast. In short, it was a wonderful stay & highly recommended.
2023 年 12 月入住 3 晚

10/10 超赞

Kerri-ann

满意：清洁度、员工和服务、住宿条件和设施
I
2023 年 12 月入住 7 晚

10/10 超赞

Denise

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A real 5 star experience, lovely room, charming helpful staff, beautiful ambience
2023 年 12 月入住 3 晚

10/10 超赞

Jay

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed recently for 17 nights rm 1125. Very clean and well maintained rooms. Modern design. Top notch service. Nice restaurants and amenities. Food is good. Manager kind enough to provide complimentary late check out. Breakfast room mentionable names Breakfast room mentionable names include: Sayni Hripik Kilo Rabin Raveen Ranjan Gym: Eshwar and Alisha Only negative which may not be important to others is lack of outdoor space. I personally like a garden of any size to unwind and buffer from the city traffic.
2023 年 11 月入住 17 晚

10/10 超赞

Chithra

满意：员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚

6/10 一般

Chithra

与家人出行
满意：清洁度、服务设施、住宿条件和设施
It is well located and safe. The rooms are large and clean. The service, both in the rooms and in the lounge areas is too slow and unsatisfactory.
2023 年 11 月入住 4 晚

10/10 超赞

Hina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

8/10 还可以

samdan

2023 年 10 月入住 1 晚

8/10 还可以

Kumari Padma

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good place to stay and clean but service at breakfast could have been better.
2023 年 9 月入住 6 晚

6/10 一般

Sho

2023 年 9 月入住 1 晚

8/10 还可以

MASAO

满意：员工和服务，清洁度
2023 年 8 月入住 3 晚
Shangri-La Bengaluru 于 2023年08月20日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Robert

2023 年 8 月入住 2 晚

10/10 超赞

Anindya，North Vancouver

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel on a crowded street. Airport transfers at INR 4000 is too expensive. Food in the cafe was very good but no a-la carte option (buffet only), which is disappointing. For a small eater like me you are forced to eat either buffet at the cafe or in the specialty restaurants upstairs which I don't prefer. In-room dining menu is very limited which is surprising.
2023 年 8 月入住 2 晚
Shangri-La Bengaluru 于 2023年08月10日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

4/10 很差

Devananda，Glendale

2023 年 8 月入住 2 晚

4/10 很差

Varun

2023 年 8 月入住 2 晚

2/10 糟糕

Anders

2023 年 7 月入住 1 晚
Shangri-La Bengaluru 于 2023年07月15日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We would like to apologize for the inconvenience caused to you and request you to kindly provide us more details over the same. Kindly advice if you would like us to contact you with regards to the concern raised.We look forward to hear back from you.Warm RegardsShangri-La Bengaluru

4/10 很差

Erez

商务旅客
不满意：住宿条件和设施，清洁度
Disappointed
Disappointing. Poor value for money.
2023 年 7 月入住 1 晚
Shangri-La Bengaluru 于 2023年07月8日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 超赞

David

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I loved the views from the rooftop patios.
2023 年 6 月入住 5 晚
Shangri-La Bengaluru 于 2023年06月19日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Stephen

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, efficient, good food etc.
2023 年 6 月入住 4 晚
Shangri-La Bengaluru 于 2023年06月19日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Maxim，Miloslavov

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Frankly a world of its own especially if you have executive lounge accesss. Hotel was super clean, super maintained and staff super efficient.
2023 年 6 月入住 4 晚
Shangri-La Bengaluru 于 2023年06月19日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 还可以

Kiume

2023 年 6 月入住 2 晚
Shangri-La Bengaluru 于 2023年06月19日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 还可以

Reuben

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Shangri-La Bengaluru 于 2023年05月26日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 还可以

Lynne

2023 年 5 月入住 1 晚
Shangri-La Bengaluru 于 2023年05月23日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Eros New Delhi

10/10 超赞

Reuben

2023 年 5 月入住 5 晚
Shangri-La Bengaluru 于 2023年05月21日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

2/10 糟糕

Namita，Des Moines

满意：住宿条件和设施，清洁度
不满意：员工和服务
2023 年 5 月入住 1 晚
Shangri-La Bengaluru 于 2023年06月5日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We would like to apologize for the inconvenience caused to you and request you to kindly provide us more details over the same. Kindly advice if you would like us to contact you with regards to the concern raised.We look forward to hear back from you.Warm RegardsShangri-La Bengaluru

10/10 超赞

SILVY

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is really clean and well maintained. The staff is very friendly and helpful. All the services like pool, gym, lounge and restaurant were great too. The location is also nice and has a lot of good places in the vicinity.
2023 年 4 月入住 5 晚
Shangri-La Bengaluru 于 2023年05月2日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 一般

Anant

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Since there can be guests who are travelling alone, even after requesting specifically for single portion food items, the service didn’t serve it. Anything which isn’t single portion in this case is difficult to consume and seems like a waste food and money. Providing fruits in room is a nice touch and appreciated.
Shangri-La Bengaluru 于 2023年05月1日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Must stay!
The hotel was excellent! From check in to check out. The hotel is spotless. The room was great, spacious and relaxing. The in room dining was great too. The breakfast spread was quite elaborate and had many cuisines. Definitely a must experience hotel! Even for a staycation.
2023 年 4 月入住 1 晚
Shangri-La Bengaluru 于 2023年04月10日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Saurabh

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding 5 Star property !!
An outstanding 5 start hotel in Bengaluru city. The hotel is ultra modern and chic. Loved the spacious room, bathroom, lobby, view, pool, gym. Staff is most welcoming and attentive. Their breakfast spread is just wow !! Was here for 6 nights. Thank you team Shangrila for your superior hospitality and truly memorable experience. Will be back for sure!
Lobby during Christmas
Room
Room
View of Bengaluru palace from room
2022 年 12 月入住 6 晚
Shangri-La Bengaluru 于 2023年03月13日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 一般

DAVID A

商务旅客
不满意：客房舒适度，员工和服务
An expensive stay with very poor service
this stay was rather bad as there service was poor at the club lounge and I had to move rooms because it was too noisy due to wedding band on 19th floor. very disappointed with this stay. I had to wait a long time to get any service at the club lounge which shows the hotel to be operating poorly and I was charged at a very high price. totally unprofessional.
2023 年 2 月入住 1 晚
Shangri-La Bengaluru 于 2023年02月26日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 超赞

anil，kingstown

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have stayed here two times in the past 2 years and I absolutely love this property! Friendly folks beautiful rooms and dining options. Only issue I had was the vault had a mind of its own, made 3 attempts to get it sorted with the engineers finally had to replace it but everything else trumped this issue. Beds were very comfortable and rooms were large and well laid out. Will return on my next visit later this year! Wonderful week spent!
2023 年 1 月入住 5 晚
Shangri-La Bengaluru 于 2023年02月6日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 超赞

Branka

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hög standard utmärkt service
Återvänder alltid gärna till detta hotell. Hög standard, rent och väldigt god mat i restaurangerna. Snabb och trevlig service
2023 年 1 月入住 1 晚
Shangri-La Bengaluru 于 2023年01月26日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Kaushik

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 2 晚
Shangri-La Bengaluru 于 2022年12月28日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Sara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Shangri-La, Bengaluru, India
Had absolutely nothing bad to say about my 5 days stay. Exceptional service and the most friendly and accommodating staff I have ever come across on my many travels and stays! Excellent choice to stay if in Bengaluru, India!
2022 年 12 月入住 3 晚
Shangri-La Bengaluru 于 2022年12月24日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

watanabe

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 3 晚
Shangri-La Bengaluru 于 2022年12月23日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

6/10 一般

Philippe

The hotel is ok. For some reason, they charge 10 to 15 times more than the street-level price (eg uber) for transportation…the hôtel is in the middle of nowhere so you need to be ready to be driven around. The food is the highlight of the place…and the only attraction of the city if you ask me.
2022 年 12 月入住 7 晚
Shangri-La Bengaluru 于 2022年12月22日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We have noted your concern and the same has been forwarded to the management for corrective action.We look forward to welcome you back at the hotel.Warm RegardsShangri-La Bengaluru

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great lounge
Great stay. Extraordinary service especially the lounge staff
2022 年 12 月入住 5 晚
Shangri-La Bengaluru 于 2022年12月10日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Deipak

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Awesome stay
Awesome stay as always. You can’t go wrong when staying at shangri la. Keep it up.
2022 年 11 月入住 3 晚
Shangri-La Bengaluru 于 2022年12月10日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

8/10 还可以

Nrusinhajeet

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 10 月入住 2 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 4 晚
Shangri-La Bengaluru 于 2022年08月30日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Poornima

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful place
2022 年 8 月入住 3 晚
Shangri-La Bengaluru 于 2022年08月26日 的回复
Dear Guest,Greetings of the day!Thank you for your time and valuable feedback.We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back.Warm RegardsShangri-La Bengaluru

10/10 超赞

Anand

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Really excellent place with amazing views if Bengaluru! The staff & Service was great as well. Room was modern, amenities were really nice. Really liked it. Food was a bit expensive but everything else was wonderful!
2022 年 8 月入住 3 晚
Shangri-La Bengaluru 于 2022年08月14日 的回复
Dear Guest, Greetings of the day! Thank you for your time and valuable feedback. We are really happy to know that you enjoyed your stay at the hotel and look forward to welcome you back. Warm Regards Shangri-La Bengaluru