ANA InterContinental Beppu Resort & Spa 于 2023年12月27日 的回复
Dear KANG CHIH san,Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa. We would further appreciate your time in sharing your experience. We are very sorry for the inconvenience caused you during your stay. Your honest opinion has been shared with the relevant department for future improvement. We keep aiming higher to make every guest's stay more comfortable.We sincerely hope that we will have another chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
KA LING
2023年12月22日
KA LING
2023 年 12 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年12月25日 的回复
Dear KA LING san, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa. It is delightful to know that you fully enjoyed the Resort and we met your expectations. We will continuously make our best efforts to provide the most pleasant staying experience to our valued guests.We hope that we will have another chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
Yuk Shan
2023年12月9日
满意:清洁度、员工和服务、住宿条件和设施
Wonderful experience. Nice staff and caring service. Spacious and clean room.
Yuk Shan
2023 年 12 月入住 2 晚
ANA InterContinental Beppu Resort & Spa 于 2023年12月11日 的回复
Dear Yuk Shan san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us.We were delighted to hear that our hotel met your expectations. We have shared your feedback with our team. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valued guests. We sincerely hope we will get the chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
CHI FUNG
2023年12月3日
CHI FUNG
2023 年 12 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年12月6日 的回复
Dear CHI FUNG san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a high rate given to us.We are delighted to know that you fully enjoyed your stay. We continue to improve and provide a high level of service and care for all guests.We hope that we will have another chance to welcome you back in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
Hin Lun
与家人及幼儿出行
2023年08月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
Hin Lun
2023 年 7 月入住 3 晚
ANA InterContinental Beppu Resort & Spa 于 2023年08月7日 的回复
Dear Hin Lun san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and sharing your experience with us.The entire hotel team is delighted to hear that your stay met your expectations. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valuable guests. We hope to have the privilege in welcoming you back again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
Wing Sze
2023年07月6日
Wing Sze
2023 年 7 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年07月10日 的回复
Dear Wing Sze san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for posting such a high rate you have given to us.It is our pleasure to hear that you fully enjoyed your stay with us. There is no better reward for us than to receive such a review, as our prime aim is to provide our guests with wonderful experience with us. We hope to have the privilege in welcoming you back again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
siu mun anka
2023年05月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常舒服,環境難忘,置身其中,忘記煩惱,
siu mun anka
2023 年 5 月入住 4 晚
ANA InterContinental Beppu Resort & Spa 于 2023年05月24日 的回复
親愛的 siu mun anka 様衷心多謝您下榻ANA洲際別府度假村&Spa 並再此分享您的體驗。我們很高興得知您享受到愉快的住宿體驗。努力今後也能貼近每位客人的心意,来打造一個舒適的度假村。全員期待您再次光臨。ANA洲际别府度假村&Spa
10/10 超赞
Chin Chen
2020年02月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chin Chen
2020 年 1 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2020年03月13日 的回复
Dear Chin Chen san,
Thank you very much for sharing your feedback and such high rate you have given to us. We are delighted to share among team members. There is always room for improvement. If there is anything for our future improvement, please feel free to contact us. We sincerely hope that we will have another chance to welcome you back in the near future.
Please receive our very best regards,
Mari
Mari Takara
Director of Rooms
10/10 超赞
Tsz Chun Edward
与家人出行
2020年02月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Tsz Chun Edward
2020 年 1 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2020年02月7日 的回复
Dear Tsz Chun Edward san,
Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa! We would further appreciate your time in sharing your positive experience. It is our pleasure to hear that our service has met your expectations.
We hope to have the privilege in welcoming you back again in the near future.
Please receive our very best regards,
Mari
Mari Takara
Director of Rooms
10/10 超赞
Wai Ming
与家人出行
2020年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整體非常好, 唯一不足處是wifi不是很快
Wai Ming
2020 年 1 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2020年02月5日 的回复
ANA InterContinental Beppu Resort & Spa 于 2019年10月9日 的回复
Dear Guest,
Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us. We look forward to welcoming you back at the resort soon!
Sincerely,
ANA InterContinental Beppu Resort & Spa
El hotel y la habitación eran espectaculares. El servicio de restaurante podría ser mejor. Nos sirvieron todo al mismo tiempo sin preguntar, entradas frías y platos principales de carnes carísima al tiempo!
Pedro
2024 年 3 月入住 2 晚
ANA InterContinental Beppu Resort & Spa 于 2024年04月30日 的回复
Dear Pedro san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us.We are delighted to hear that you liked the Resort and the room. However, honest feedback from our guests is very important for us, if we want to deliver our promises and a great experience to all of our guests. We have shared your feedback about the service with our restaurant team. There is always room for improvement, thank you very much for helping us moving to that direction. We hope we will have another opportunity to welcome your return in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
8/10 还可以
Yoshiaki
2024年03月24日
Very nice
Yoshiaki
2024 年 3 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2024年03月28日 的回复
Dear Yoshiaki san,Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa. It is delightful to know that we managed to meet your expectations. It is always encouraging and more inspiring for us to have feedback from our guests to aim even higher for delivering a great experience to all of our guests. We hope that we will have another chance to welcome you back in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
8/10 还可以
真实旅客
与家人出行, 商务旅客
2024年02月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
바다와 어우러진 멋진 도시풍경을 바라볼 수 있는 안락한 호텔
- 바다와 어우러진 멋진 도시풍경을 바라다 볼 수 있는 우아한 호텔로 룸이 넓고 안락한 구조로 구성되어 있음.
- 벳푸시내와 동떨어져 있지만 호텔에서 제공하는 셔틀차가 있어서 예약을 통해 편안하고 유용하게 벳푸시내와 호텔을 오고 갈 수 있음.
- 온천을 즐길 수 있는 사우나가 잘 갖추어져 있음.
- 직원들 모두가 친절함. 특히 한국인 직원(Mr. Choi)이 상주해 있어서 벳푸관광정보와 친절하고 상세한 안내를 받을 수 있었음.
- 호텔룸을 지정받는 것에 따라 차이가 있겠지만 호텔룸에서 사우나로 이동하는 경로가 복잡하고 불편하였음.
- 호텔주변에는 아무런 산책공간이나 시설이 존재하지 않음. 버스로 이동시 하차정류장부터 호텔로 오는 경로는 낮과 밤 모두 위험함. 특히, 어두워지면 아무것도 보이지 않아 대단히 위험하기 때문에 사용하지 않는 것을 추천함.
- 호텔조식식사의 음식이 정결하나 메뉴가 거의 바뀌지 않기 때문에 2박 정도가 적당함.
真实旅客
2024 年 1 月入住 4 晚
ANA InterContinental Beppu Resort & Spa 于 2024年02月6日 的回复
ANA 인터컨티넨탈 벳푸 리조트 & 스파를 찾아주시고 바쁘신 와중에 고객님의 소중한 시간을 할애하여 이용 관련 설문조사에 응해 주셔서 대단히 감사드립니다.저희 호텔을 이용하시고 호텔에서의 풍경과 온천 시설, 셔틀 서비스, 스태프 Mr. Choi 의 응대에 대해 칭찬의 말씀을 해주신 점에 대하여 매우 기쁘게 생각합니다.칭찬해 주신 담당 직원을 포함하여 모든 직원들과 고객님의 칭찬 글을 공유하여 앞으로도 더욱 발전되며 서비스 퀄리티 향상에 더욱 노력할 것을 약속드립니다객실에서 온천시설까지의 이동 경로, 호텔 주변의 시설, 버스 정류장까지의 로케이션에 관해서 담당 부서와 공유하였으며, 조식 메뉴에 관한 고견에 대해서도 담당 부서와 이미 공유하였습니다.향후 더 만족스러운 시설 체험, 식사 제공이 가능하도록 개선해 나가겠습니다. 실망감을 드리게 되어 다시 한번 사과드리며, 바쁘신 중에도 저희에게 소중한 의견을 주신 것에 대하여 다시 한번 감사드립니다.다음번 호텔을 방문하셨을 때는 더욱 세심한 서비스로 찾아뵐 수 있도록 노력하겠습니다.고객님의 가정에 건강과 행복이 가득하길 기원합니다.ANA 인터컨티넨탈 벳푸 리조트 & 스파 배상
10/10 超赞
真实旅客
与家人出行
2024年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 1 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2024年01月31日 的回复
Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for having taken the time to share your experience. We are delighted to hear that you fully enjoyed your stay with us.It is always encouraging to have direct feedback from our guests to continuously make our best efforts for delivering comfortable and memorable experience to our valuable guests. We hope to have the privilege in welcoming you back again in the near future.Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
Rika
2024年01月28日
满意:清洁度、服务设施、住宿条件和设施
非日常な空間で非常にゆったりとした至福の時間を過ごすことができました。
ありがとうございました。
Rika
2024 年 1 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2024年01月29日 的回复
Clean onset, perfect service, impressive view, wide room,
normal breakfast.
Jeong sam
2024 年 1 月入住 2 晚
ANA InterContinental Beppu Resort & Spa 于 2024年01月15日 的回复
Dear Jeong sam san,Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa. We are delighted to know that you enjoyed onsen (hot spring) and the view from the Resort.However, as for breakfast, we are sorry to read that we have fallen short of your expectations. Your comment on it is valuable to our team to ensure that we are continuously improving and providing a high level of service and care for all guests. We hope to welcome you back again in the nearest future. Best regards, ANA InterContinental Beppu Resort & Spa
ANA InterContinental Beppu Resort & Spa 于 2023年12月27日 的回复
Dear Dang san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa.We were delighted to hear that our hotel fully met your expectations. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valued guests. We hope that we will have another chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa
ANA InterContinental Beppu Resort & Spa 于 2023年12月20日 的回复
Dear Solyi san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a high rate given to us. We are delighted to know that we met your expectations. We continue to improve and provide a high level of service and care for all guests. We hope that we will have another opportunity to welcome you back in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
真实旅客
2023年11月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
大変リラックス出来て良い滞在でした♪温泉も気持ちよくまた来たいと思います
真实旅客
2023 年 11 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年11月20日 的回复
ANA InterContinental Beppu Resort & Spa 于 2023年11月10日 的回复
Dear Hung Tak san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your positive feedback about your recent stay with us.The entire hotel team is delighted to hear that our staff services met your expectations. It's something our staff takes great pride in, so we value your feedback. We hope to have the privilege in welcoming you back again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
Lily
2023年11月6日
Lily
2023 年 10 月入住 3 晚
ANA InterContinental Beppu Resort & Spa 于 2023年12月5日 的回复
Thank you very much for your review on your recent stay experience with us.The entire hotel team is delighted to hear that your stay met your expectations. It is always encouraging and more inspiring for us to have direct feedback from our guests to aim even higher for the better service.We look forward to welcoming you again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
hiroaki
2023年10月25日
hiroaki
2023 年 10 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年11月17日 的回复
ANA InterContinental Beppu Resort & Spa 于 2023年10月18日 的回复
Dear BITNA san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa.It is our pleasure to hear that you enjoyed your stay and we met your expectations. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valued guests. We look forward to welcoming you again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
10/10 超赞
Byungjoo
2023年10月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
벳푸 최고의 럭셔리 리조트
숙소의 질, 위치 전망 친절함 모두 최고입니다. 많은 한국인 스태프분들이 계셔서 일본어를 모르시는분들도 시설을 충분히 즐기실수 있습니다. 전통여관의 오래됨이 신경쓰이시는분은 이곳이 최고입니다
Byungjoo
2023 年 9 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年10月5日 的回复
Byungjoo고객님께, 먼저 고객님께서 저희 ANA InterContinental Beppu Resort & Spa를 선택해 주시고 이용해 주신 점과 귀중한 시간을 내주시며 고객님의 소중한 의견을 남겨주신 점 진심으로 감사드립니다. 호텔에 머무르시는 동안 호텔의 시설, 저희 직원들의 대응과 함께 편안하고 만족스러운 시간을 보내셨다고 하니 보람되고 기쁩니다.다시 한번 남겨주신 고견에 감사드리며, 가까운 시일 내에 더욱 발전된 모습으로 인사드릴 수 있기를 고대합니다.감사합니다.ANA InterContinental Beppu Resort & Spa
10/10 超赞
HIROSHI
与家人出行
2023年09月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
眺望が素晴らしい
クラブラウンジも静かで飲み物類も良かった
HIROSHI
2023 年 9 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年09月20日 的回复
ANA InterContinental Beppu Resort & Spa 于 2023年06月30日 的回复
Dear junghwa san, Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us. We were delighted to hear that you fully enjoyed your stay. And we are so honoured to receive such a high rate. We hope to have the privilege in welcoming you back again in the near future.Best regards, ANA InterContinental Beppu Resort & Spa
10/10 超赞
SHINJI
团体旅客
2023年06月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SHINJI
2023 年 5 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年06月2日 的回复
ANA InterContinental Beppu Resort & Spa 于 2023年06月23日 的回复
Dear Sung san, Thank you so much for choosing ANA InterContinental Beppu Resort & Spa and taking the time to share your experience with us. We are delighted to know that we met your expectations. It is always encouraging and more inspiring for us to have feedback from our guests to strive for much better service to our guests. We look forward to have the opportunity of serving you again in the near future.Best regards, ANA InterContinental Beppu Resort & Spa
10/10 超赞
Sayumi
2023年05月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sayumi
2023 年 5 月入住 1 晚
ANA InterContinental Beppu Resort & Spa 于 2023年05月8日 的回复
Amazing hotel! The rooms, property and staff are top notch! If you want a truly memorable experience, from beautifully designed rooms to incredible service - this hotel is a dream!
Mark
2023 年 1 月入住 4 晚
ANA InterContinental Beppu Resort & Spa 于 2023年01月23日 的回复
Dear Mark san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a high rate you have given to us. We are delighted to hear that you fully enjoyed the stay with us. We also appreciate your compliments on our staff service, that our staff takes great pride in.We hope to have the privilege in welcoming you back again in the near future. Best regards, ANA InterContinental Beppu Resort & Spa
10/10 超赞
Setsuko
与家人及幼儿出行, 与家人出行
2023年01月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
とても良いホテル。
温泉もとても景色が綺麗で、沢山入りました。
スタッフの対応も素晴らしいです。
Setsuko
ANA InterContinental Beppu Resort & Spa 于 2023年01月13日 的回复
View was amazing
Room was very clean and quality of furnishes top notch
Service was great
Breakfast selection very good
choey
2022 年 11 月入住 2 晚
ANA InterContinental Beppu Resort & Spa 于 2022年11月28日 的回复
Dear Choey san, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a rewarding review.It is delightful to know that you fully enjoyed the Resort and our service has met your expectations. It is always encouraging and more inspiring for us to have feedback from our guests to aim even higher for delivering memorable stay in Beppu to all of our guests. We hope that we will have another chance to welcome you back in the near future.Best regards, ANA InterContinental Beppu Resort & Spa