Negatives:
1. We were allocated a Double "Accessible" room despite having requested for a Superior Twin room (pre-booked and reiterated on arrival).
2. Check-in at 16:00 - later than the standard 15:00 so had to wait in a queue.
3. Unable to connect to Wifi until a second Front Desk staff member provided alternative password. The first staff had no idea!
4. Our Superior Room had no air-conditioning and as it was hot, thankfully, a fan was made available. It didn't help as there was also NO Fridge nor a guest Ice-making machine.
5. Bathroom - no bath mat provided, nor were there any hooks to hang towels or clothes.
6. Tea/coffee - no spoon provided to stir beverage.
7. On our last day, as we were leaving at 07:30 and their breakfast restaurant only opened at 07:30, we had to pick up a 'Breakfast to Go' (no offer of delivery to room!). The provisions were adequate for a light snack (fruit, 2 slices of bread, slice of ham & cheese, mayo, small tube of fish paste & butter but NO utensils provided). How were we expected to butter our bread? When we went down to Reception to ask for a knife, the staff on duty couldn't provide one. Obviously, a huge shortage of utensils!