高級寢具、特厚豪華床墊、迷你吧、房內夾萬

柏林阿斯托里亞華爾道夫酒店的評價

柏林阿斯托里亞華爾道夫酒店
Hardenbergstr. 28, Berlin, BE

評價

9.4

完美

10 分評分,優異;932 則評價中有 689 則" "
8 分評分,不錯;932 則評價中有 169 則" "
6 分評分,一般;932 則評價中有 43 則" "
4 分評分,欠佳;932 則評價中有 19 則" "
2 分評分,很差;932 則評價中有 12 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

Cheng Yin

讚好:職員與服務和住宿狀況
浴室霉味很重
於 2019 年 8 月住了 5 晚
PA to GM 於 2019年8月20日的回應
Thank you for your visit!

10/10 優異

MEI SU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 2 晚

2/10 很差

zecheng (北京)

不滿:職員與服務和住宿狀況
极差的服务态度
酒店紧挨动物园商圈 楼下嘈杂脏乱显的低端没档次。硬件条件一般 达不到顶级的水平 minibar里面东西特别少。前台服务态度极差 。预定的初级套房没有预定上 先是让我们自己打电话询问 完全没有服务态度 在花费40€话费和好订网确认之后,前台在没去传真部确认就质疑我们的预定。直到我们开始批评他们的服务才有所收敛!这次服务完全毁了我准备的惊喜。对华尔道夫完全失望了

10/10 優異

Rafael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Alles zur besten Zufriedenheit
於 2024 年 5 月住了 3 晚

10/10 優異

Claudia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wirklich schönes Haus mit tollem Service - der Besuch in der Lang Bar im 1. OG war enttäuschend: eingeschränkte Cocktailkarte, der Bestellte war dann auch nicht mehr verfügbar und die Bedienung hat lange auf sich warten laden.
於 2024 年 4 月住了 1 晚
PA to GM 於 2024年5月8日的回應
Herzlichen Dank für Ihren Besuch in unserem schönen Haus. Wir bedauern zutiefst, dass Ihr Besuch in unserer schönen Lang Bar so enttäuschend war. Tatsächlich strukturieren wir derzeit die Bar um und sind recht zuversichtlich, dass wir Sie bei Ihrem nächsten Besuch begeistern werden. Bitte haben sie noch ein wenig Nachsicht. Wir können es definitiv besser.

8/10 不錯

Marc-Anthony

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 10 晚
PA to GM 於 2024年5月8日的回應
Thank you very much for staying with us whilst visiting Berlin. Please come back in the not too distant future. We are awaiting you.

10/10 優異

Vartan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent. Very clean hotel. Close to transportation.
於 2024 年 4 月住了 5 晚
PA to GM 於 2024年4月19日的回應
Thank you very much for staying with us whilst visiting Berlin. We are very happy to see that you fully enjoyed your stay and the you appreciated the cleanliness of our property. Please come back in the not too distant future. We are already awaiting you.

10/10 優異

Matej

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
PA to GM 於 2024年4月19日的回應
Thank you very much for staying with us and for sending us a fantastic five-stars-review. we are already awaiting you back in the not too distant future.

10/10 優異

Tim

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Tolles Hotel mit einem super freundlichen Personal.
於 2024 年 3 月住了 3 晚
PA to GM 於 2024年4月5日的回應
Welch schöner Kommentar. Herzlichen Dank. Bitte kommen Sie uns recht bald wieder besuchen. Wir freuen uns auf Sie.

6/10 一般

Marcel (Nuernberg)

讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
Leider fand weder vor Ankunft noch während des Aufenthalts eine Reinigung des Zimmers statt. Es wurde lediglich aufgeräumt und das Bett gemacht. Der Schmutz des letzten Gasts war bis zur Abreise nicht beseitigt.
於 2024 年 2 月住了 2 晚
PA to GM 於 2024年2月22日的回應
Herzlichen Dank für Ihren Besuch in unserem schönen Hotel. Wir haben mit großem Bedauern Ihren Bericht gelesen und wissen leider nicht, wie es zu dieser Situation gekommen ist. Bitte seien Sie so freundlich und kontaktieren uns direkt. An dieser Stelle möchten wir uns in aller Form für die Umstände, die zu Ihrer Enttäuschung geführt haben entschuldigen,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
PA to GM 於 2024年2月15日的回應
Thank you very much for the great ten pints review. We are already looking forward to welcoming you back in the not too distant future.

10/10 優異

CARLOS

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
PA to GM 於 2024年2月15日的回應
Thank you very much for the great ten points review. We are already looking forward to welcoming you back in the not too distant future.

10/10 優異

Frank

讚好:整潔度、住宿狀況和客房舒適度
Ein tolles Erlebnis, erst Recht, wenn auf dem Breitscheidplatz um die Gedächtniskirche der Weihnachtsmarkt ist, und man vom Zimmer aus die vielen Lichter sieht....
於 2023 年 12 月住了 2 晚
PA to GM 於 2023年12月13日的回應
Welch wunderbare Bewertung. Ein vorweihnachtliches Geschenk für das wir uns sehr bedanken. Sie haben recht, der Blick ist unvergleichbar. Bitte kommen Sie uns recht bald wieder besuchen. Wir freuen uns auf Sie.

8/10 不錯

Kim

讚好:職員與服務
Super fint hotel med placering midt i byen, Trænger til en opdatering, specielt baren Super service af personale og lækker spa
於 2023 年 12 月住了 2 晚
PA to GM 於 2023年12月13日的回應
Thank you very much for your very kind review. We are very happy to see that you fully enjoyed your stay and are looking forward to welcoming back . Meanwhile we send you our best seasonal wishes.

8/10 不錯

Sebastian

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Alles ok!
於 2023 年 11 月住了 1 晚
PA to GM 於 2023年12月4日的回應
Thank you very much for your kind review. We are already looking forward to welcoming you back sending you in the meantime our best seasonal greetings.

10/10 優異

Björn

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
PA to GM 於 2023年12月4日的回應
Thank you very much for your kind review. We are already looking forward to welcoming you back sending you in the meantime our best seasonal greetings.

10/10 優異

Frank

讚好:整潔度、職員與服務和住宿狀況
Gut geschlafen
於 2023 年 10 月住了 1 晚
PA to GM 於 2023年10月31日的回應
Das freut und ganz besonders, dass Sie sich auf unseren Signature Matratzen so wohl gefühlt haben.Bitte kommen Sie uns recht bald wieder besuchen.

10/10 優異

Ragulan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
PA to GM 於 2023年10月31日的回應
Herzlichen Dank für Ihren Besuch in unserem schönenn Hotel. Wir freuen uns sehr, dass Sie sich so wohl gefühlt haben und hoffen auf ein baldiges Wiedersehen.

10/10 優異

barbara

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff, great location, clean and good size rooms
於 2023 年 10 月住了 2 晚
PA to GM 於 2023年10月10日的回應
Thank you very much for your stay and your very kind compliments. Please come back in the not too distant future. We are already awaiting you.

10/10 優異

Elliot

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
PA to GM 於 2023年10月10日的回應
Thank you very much for the glowing five stars review.We are already looking forward to welcoming you back soon.

8/10 不錯

Gerrit

讚好:整潔度和住宿狀況
於 2023 年 9 月住了 2 晚
PA to GM 於 2023年10月5日的回應
Thank you very much for staying with us whilst visiting Berlin. We are already looking forward to welcoming you back in the very near future.

10/10 優異

Peter

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Übernachtungen für Genusssüchtige
Ohne Worte
於 2023 年 9 月住了 2 晚
PA to GM 於 2023年10月4日的回應
Herzlichen Dank für Ihre fantastische Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben und hoffen auf ein baldiges Wedersehen.

4/10 欠佳

Michael

伴侶同遊, 多人同遊
不滿:整潔度和職員與服務
Terrible check in experience. I was told the manager would speak with me later on to see how they could make things better? Repeatedly told a foreign dignitary was staying on our floor so it was making things difficult. Finally checked in and the room was still dirty. Things like hair in the shower. Completed a 4 night stay but no one followed up. Also be prepared to pay extra for everything including the pool. Not worth the price in my opinion.
於 2023 年 9 月住了 4 晚
Manon Lange - PA to GM Gregor Andréewitch 於 2023年10月2日的回應
Dear Mr. Michael,Thank you very much for staying with us whilst visiting Berlin. Please accept our apologies for any shortfalls in service and standard that may have affected the quality of your stay at the Waldorf Astoria Berlin.I would also like to reassure you, that I took the decision to revert their complaint back to our general manager and our senior team onsite to ensure each point of concern that you raised was given the attention rightly deserved by those directly involved.As I mentioned before, we are devastated to see that we could not deliver the level of service our guests absolutely deserve, and I am dedicated to make sure your next visit will be flawless.I hope we will have the chance to welcome you back and to show you how we could rectify all issues you have mentioned.Kindest regards,Manon Lange

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a great properly. Loved the room and the staff was super. Everyone was just lovely. the property however is a bit far from the city center so not really walkable to many venues.
於 2023 年 8 月住了 1 晚
PA to GM 於 2023年9月14日的回應
Thank you very much for your super kind review. Please come back in the near future. We are already awaiting you back.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 5 晚
PA to GM 於 2023年9月14日的回應
Thank you very much for your kind review.

10/10 優異

Florian

於 2023 年 8 月住了 2 晚
PA to GM 於 2023年10月2日的回應
Thank you very much for the glowing five stars. We are already looking forward to welcoming you back.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
PA to GM 於 2023年9月14日的回應
Thank you very much for your kind review.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
PA to GM 於 2023年9月14日的回應
Thank you very much for your kind review.

10/10 優異

Urs Josef

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 5 晚
PA to GM 於 2023年9月14日的回應
Thank you very much for your kind review.

8/10 不錯

Martin

讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
於 2023 年 7 月住了 4 晚
PA to GM 於 2023年9月14日的回應
Thank you very much for your kind review.

8/10 不錯

Edward

於 2023 年 7 月住了 2 晚
PA to GM 於 2023年9月14日的回應
Thank you very much for your kind review.

10/10 優異

Peter

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Urlaub in der Großstadt
Keinerlei Beanstandungen! Unaufgeregter Aufenthalt in Zentraler Lage mit freundlichem und aufmerksamen Mitarbeitern.
於 2023 年 7 月住了 3 晚
PA to GM 於 2023年9月14日的回應
Herzlichen Dank für Ihren Besuch. Wir freuen uns bereits jetzt schon auf ein Wiedersehen.

10/10 優異

Thomas

讚好:整潔度、職員與服務和住宿狀況
Empfehlenswertes Hotel
於 2023 年 7 月住了 1 晚

10/10 優異

Jesper

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel with best staf in Berlin
Very excellent hotel with very nice and friendly staf. Very good. The best hotel in Berlin.
於 2023 年 7 月住了 1 晚

10/10 優異

Barbara

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚

8/10 不錯

Klaus-Jürgen

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚

10/10 優異

Jesper

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice and excwellent hotel with a perfect location and high standard.
於 2023 年 7 月住了 1 晚

10/10 優異

Iwan Arthur

讚好:整潔度、職員與服務和住宿狀況
A nice hotel, in a great location right next to the zoo and lots of shops and restaurant nearby. Room was big and grand with a great view of Berlin. Service was also good.
於 2023 年 6 月住了 5 晚
PA to GM 於 2023年6月27日的回應
Yes, that's true. Thank you very much for your very nice description of our property and its location. We are already looking forward to welcoming you back.

10/10 優異

Philip

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelleny Hotel
Great location, comfortable room, helpful staff & top ameneties
於 2023 年 6 月住了 3 晚
PA to GM 於 2023年6月27日的回應
Thank you very much for your stay and very kind review. We are already looking forward to welcoming you back soon

8/10 不錯

Jan

於 2023 年 6 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 4 晚
PA to GM 於 2023年6月20日的回應
Thank you for the excellent review regarding your stay with us at the Waldorf Astoria Berlin. We are so glad when our guests give us such a positive feedback . Once again, it was a pleasure to have you stay with us and we are looking forward to welcoming you back to our beautiful property.

4/10 欠佳

Benny

於 2023 年 5 月住了 2 晚
Manon Lange 於 2023年6月20日的回應
Thank you for taking the time to review your visit to the Waldorf Astoria Berlin. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service in all areas of our operation and it is most concerning that you did not find this to be the case. Your feedback is most appreciated and I would like to discuss this further with you, if you could kindly contact me directly at the hotel.

6/10 一般

Rebecca

讚好:職員與服務
Incredibly under-whelming stay. We stayed for two nights and I must say SAVE YOUR MONEY! The Waldorf Astoria Berlin was the Ryan Air/ Spirit Airlines of hotels. They charged extra for everything. They have a pool but the jacuzzi was broken and they were going to charge €20 PER PERSON to use the facilities. When staying at a “Luxury” hotel you’d expect that to be included in the cost of the room, which is obviously not cheap. The room was big and had a great view but was poorly designed and the bed was equivalent to a 2 star hotel. We travel a lot and have stayed at 5 star hotels around the world and I must say this place is 2.5 stars at best. Save your money!
PA to GM 於 2023年5月22日的回應
Dear Mrs. Rebecca,Thank you very much for your visit at the Waldorf Astoria Berlin.We are very happy that you enjoyed your room and the stunning view over the city. On the other hand we apologize for the technical difficulties during your stay regarding the whirlpool, sadly we cannot avoid them completely. What a pity that you slept so uncomfortable in our Waldorf Astoria Signature beds. Usually our guests love them and many of them also order them on our website. Please be informed that our Hilton Honors Silver, Gold & Diamond benefits at the Waldorf Astoria include free internet and free Spa entrance. We are of course saddened that you felt less than satisfied with your overall visit to the Waldorf Astoria Berlin; again, I extend my apologies for their disappointment. Having discussed the details of your stay internally, we feel very reassured that your feedback has been taken seriously. Once again, thank you for your feedback and we would love to have the chance to welcome you back to the Waldorf Astoria Berlin.

10/10 優異

Donggwon

於 2023 年 4 月住了 1 晚
PA to GM 於 2023年5月9日的回應
Thank you very much for the glowing 10 points.Please come back in the not too distant future. We are already awaiting you

2/10 很差

Tommy

家人同遊
不滿:職員與服務、住宿狀況和客房舒適度
Got our room at 18.00 without compensation says we can get free drinks in the bar which doesn't happen, have to go to the reception 3 times to get a duvet changed. Not worth the money.
於 2023 年 1 月住了 3 晚
PA to GM 於 2023年5月9日的回應
Dear guest,Thank you for your visit and review. We are awfully sorry that you felt so disappointed during your stay. We had offered you another room, but you preferred to wait for the chosen one.We would love to welcoming you back in the near future.

10/10 優異

Thomas

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 3 晚
PA to GM 於 2023年3月2日的回應
Thank you very much for you very kind 10 points rating.

10/10 優異

Felix

讚好:整潔度、職員與服務、設施服務和住宿狀況
War top

10/10 優異

Florian

讚好:整潔度、職員與服務、設施服務和住宿狀況

8/10 不錯

Matthew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything about this place was wonderful except that our shower drain would back up and flood the bathroom and housekeeping stopped coming our last three days but we don't know why!

10/10 優異

Jan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tolles Hotel spitzen Lage ! Wie immer alles bestens
於 2022 年 10 月住了 2 晚