Not only has this hostel and the sheets never been been cleaned, and not only is the staff the most rude people I have met in my live, but I was ABUSED physically.
I was experiencing horrible customer service one night I was locked out of my room and needed help. The receptionist didn't want to let me back into my room. I got angry, and eventually he followed me to my room. On the way up he cursed me in German and threatened not to let me into my room. He was threatening me for a couple minutes before he let me in.
After getting in I got more angry and went down to ask for his name (Mohammed Eliasi), but he refused to give it. I took out my phone to film the conversation we had as proof for my complaint because the things he was saying to me were unacceptable and extremely rude. He then HIT my hand so I lost my phone on the ground. I became even more angry and walked up to him, where he HIT ME IN THE FACE TWICE.
Then he called the police and told them I had hit him and had them throw me out in the middle of the night without a refund. It was 2 AM and I am a young girl traveling alone.
I still have my short video showing the receptionist hitting my hand.
The manager refuses to talk to me or give me my refund and is only threatening me over email.
In addition to this I paid them to do my white laundry and now everything I own is PINK.
This place should be shut down. They are horrible people abusing their power.