Estimado Sr. Iglesias, Su excelente reseña nos alegra el día.Nos complace enormemente que la ubicación del hotel haya sido de su agrado y que haya disfrutado de la limpieza de las habitaciones, así como de la condición del hotel y la calidad del servicio. Es un honor saber que las comodidades de la habitación cumplieron con sus expectativas, reflejando nuestro compromiso con una cultura de servicio excepcional y una experiencia de habitación pensada para nuestros huéspedes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Guest Experience Team

Sehr geehrter Herr Santás, wir bedanken uns für Ihre Bewertung.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Guest Experience Team

Gentile Signore,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia trovato il rapporto qualità-prezzo del nostro hotel eccezionale e che la pulizia della camera, lo stato dell'hotel, il servizio e gli accessori della stanza siano stati all'altezza delle sue aspettative. Il nostro team si impegna costantemente per offrire un servizio culturale di alto livello e un'esperienza in camera indimenticabile, ed è un vero piacere sapere che il nostro impegno è stato apprezzato.Speriamo di avere molto presto il piacere di ospitarla di nuovo al Meliá Berlin in futuro. Cordiali saluti,Guest Experience Team

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Mr. Bruce, Thank you for choosing to stay with us and for taking the time to leave your feedback. We're delighted to hear that you had a positive experience overall and awarded us with a 4 out of 5 rating. Your comments are invaluable to us as we strive to continuously improve our services. If there are any specific areas where you feel we can enhance your experience in the future, please feel free to share your thoughts with us. We look forward to the opportunity to welcome you back and provide you with an even better stay.Warm regards,

Dear Mrs. Louise, It sounds like you had a fantastic experience! We are gald that zou found our location perfect for zour visit, our rooms cozy and attentive staff, this makes really all the difference in a stay. It's wonderful to hear that you found everything to your liking, from the comfy bed to the power shower. It sounds like the perfect recipe for a relaxing stay.Best wishes from Berlin,

Sehr geehrter Herr Baran, Es freut mich sehr zu hören, dass alles zu Ihrer Zufriedenheit war! Wir würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen. Wenn Sie in Zukunft etwas brauchen oder Fragen haben, zögern Sie nicht, uns zu kontaktieren. Bis bald!

Dear Mrs. Erika, Thank you for taking your time to give us 3 points for your stay with us. We hope to see you again and hope to make this a 5. Best wishes from Berlin

Dear Sir,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our staff to be professional and welcoming, and that our prime location contributed positively to your stay. It's wonderful to know that the room amenities met your expectations, providing a comfortable and enjoyable room experience. We take pride in our service culture, striving to offer guests an exceptional stay at every opportunity.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Ms. Martine,Thank you for reviewing your recent experience.We're delighted to hear that our prime location by the Spree river and close proximity to the station provided you with the convenience to explore and enjoy the vibrant surroundings. It's wonderful to know that you appreciated the variety of dining options and the lovely walks nearby. Your satisfaction with the room cleanliness and the level of service you received is a testament to our dedication to creating exceptional room experiences. We also take note of your rating on the hotel's condition and would like to assure you that we continuously strive for improvement to ensure our guests' comfort.We look forward to seeing you again on your next stay.Best wishes,Guest Experience Team

Dear Deirdre,Thank you soooo mucho for this amazing 5 points! It is very nice for us to have this review about your stay at Melia Berlin. We hope to have you back with us soon. Best regards,

Dear Andrea Sauter, Thank you for the perfect score! We're thrilled to hear that you had an exceptional experience during your stay with us.

Dear Guest, We are pleased that you had a pleasant stay with us. Your satisfaction is our greatest reward.Best wishes,

Dear Charlotte, Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to our team, and it's always encouraging to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,

Apreciada Señora, Ha sido un placer recibir su última visita y su excelente valoración.Nos complace enormemente que haya disfrutado de su estancia y que la atención recibida haya sido de su completo agrado. Agradecemos su reconocimiento a nuestro esfuerzo por ofrecer una experiencia de habitación impecable y un servicio de la más alta calidad. Es un honor saber que nuestro compromiso con la cultura de servicio y la atención al detalle han contribuido a una estancia memorable para usted.Aprovechamos la ocasión para hacerle llegar un cordial saludo en nombre de todo el staff del Hotel Meliá Berlin confiando en su pronto regreso.Atentamente,Guest Experience Team

Dear Melina, Thank you for taking the time to share your feedback with us, and for your 3 out of 5 rating. We appreciate hearing about your experience, as it helps us identify areas where we can improve and better meet our guests' expectations. If there are specific aspects of your stay that you feel could have been better, please don't hesitate to let us know so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

Dear Mr. James, Wow! A perfect score! Thank you so much for your kind words and for recognizing our efforts to provide excellent service.

Sehr geehrter Herr, vielen Dank für Ihren Kommentar.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu können.Freundliche Grüße,Guest Experience Team

Dear Madam,Thank you for taking the time to leave a review of your stay with us.We're delighted to hear that our hotel's location provided you with convenient access to the city's numerous sights and that you found our room cleanliness to be impeccable. Our team takes great pride in maintaining a high standard of service culture, ensuring that every guest enjoys a memorable room experience. We appreciate your positive feedback and are thrilled that you received the exemplary service that we strive for.We look forward to the pleasure of seeing you again in the future. Kind regards,Guest Experience Team

Sehr geehrte Dame, wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Wir sind begeistert zu lesen, dass Sie unsere gut angebundene Lage als ideal empfunden haben. Schön, dass Sie auch von einem erholsamen Schlaf in unseren komfortablen Betten genossen haben. Allerdings tut es uns leid, dass die Aussicht Sie nicht überzeugt hat. Wir werden dies in unsere Verbesserungsprozesse miteinbeziehen. Hoffentlich besuchen Sie uns wieder einmal.Freundliche Grüße,Guest Experience Team

Dear Sir,Thank you for sharing this review of your time at our hotel.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Guest Experience Team

Sehr geehrte Frau Sandravielen Dank für Ihre Nachricht. Es tut mir aufrichtig leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat und dass Ihre Wünsche trotz der Informationen, die Sie uns per E-Mail zukommen ließen, nicht erfüllt wurden. Es handelte sich um Missverständnisse, insbesondere in Bezug auf das besondere Geschenk, das Sie für Ihren Verlobten geplant hatten. Bitte seien Sie versichert, dass wir Ihr Feedback ernst nehmen und in Zukunft sicherstellen werden, dass alle spezifischen Wünsche und Vorlieben unserer Gäste, insbesondere zu besonderen Anlässen, sorgfältig notiert werden, um solche Missverständnisse zu vermeiden.Es ist uns sehr wichtig, dass Sie sich während Ihres Aufenthaltes wohl und gut aufgehoben fühlen. Wir sind stets bemüht, unseren geschätzten Gästen einen angenehmen Aufenthalt zu bereiten und stehen Ihnen gerne zur Verfügung, damit Ihr nächster Besuch bei uns reibungslos verläuft.Mit freundlichen Grüßen,Guest Experience Team

Dear Mr Heath, Many thanks for having taken the time to review your stay.We're delighted to hear that you found the room cleanliness to be impeccable, and we appreciate your recognition of our hotel's overall condition and service. Our team is committed to providing exceptional service culture and ensuring that each room experience meets our high standards. We're sorry to hear that the scent in the lobby and your gastronomic experiences at our Tapas Bar did not meet your expectations. Our aim is to provide a warm and welcoming atmosphere from the moment our guests step in, and we strive to offer authentic Mediterranean cuisine that reflects our Spanish heritage. We value your feedback as it helps us to continuously improve our guests' experiences.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Guest Experience Team

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased to hear that you found our hotel's condition and the level of service to be satisfactory, reflecting our commitment to a high standard of service culture. However, we regret to hear that you encountered issues with the Wi-Fi connectivity and the cleanliness of your room. Our guests' room experience is of utmost importance, and we strive to ensure that every aspect of their stay meets our meticulous standards for comfort and quality. We appreciate you bringing this to our attention and will look into these matters promptly.We hope to welcome you again. Best wishes,Guest Experience Team

Dear Ms. Jacqueline,Please accept our thanks for your kind review regarding your stay.It is heartwarming to know that our prime location contributed positively to your stay, offering the convenience to explore the city with ease. We are thrilled that our team's dedication to service culture shone through and made your stay more enjoyable. Your compliments on the spaciousness and cleanliness of our rooms are greatly appreciated, as we strive to provide an exceptional room experience. Furthermore, it's wonderful to hear that the breakfast offered a gastronomic experience that left you satisfied and ready to start your day. We take pride in ensuring our guests can indulge in a variety of delicious options.It would be a pleasure to welcome you back. Best wishes,Guest Experience Team

Dear Sir,Thank you for such a positive review of your stay.We're delighted to hear that your room and view met your expectations and contributed to a memorable room experience. It's also wonderful to know that our concierge team provided you with the exceptional service culture we strive for. Your positive remarks are greatly appreciated and reaffirm our commitment to offering both superior accommodation and gastronomic experiences.We look forward to welcoming you again.Best regards,Guest Experience Team

Dear Madam,Thank you for reviewing your recent experience.We're delighted to hear that our pristine premises and professional service culture made a positive impact on your stay. It's also wonderful to know that our convenient location, right next to the metro, provided you with the perfect gateway to explore the vibrant energy of the city. Our commitment to offering a memorable room experience is echoed in your satisfaction with the cleanliness of your accommodations.We look forward to welcoming you back on a future visit.Kind regards,Guest Experience Team

Sehr geehrter Herr, herzlichen Dank für Ihr Feedback zu unserem Hotel.Wir freuen uns sehr, dass Sie unsere freundlichen Mitarbeiter und die Sauberkeit der Zimmer hervorgehoben haben. Es erfüllt uns mit Stolz, dass unsere Servicekultur positiv bei Ihnen angekommen ist. Bezüglich der Wartezeit beim Check-In möchten wir uns entschuldigen, auch wenn wir stets bemüht sind, den Prozess so effizient wie möglich zu gestalten. Ihre Anmerkungen zum Zustand der Suite und dem Frühstücksangebot nehmen wir ernst und werden diese punktuelle Feedback nutzen, um unsere Gästeerfahrungen kontinuierlich zu verbessern. Die Qualität unserer gastronomischen Erlebnisse liegt uns am Herzen, und wir bedauern, dass das Frühstück nicht Ihren Erwartungen entsprach.Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Guest Experience Team

Dear Mrs. Kerstin, Thank you for your 4 Points! We hope to have you again with us and be able to get all the points. best wishes,

Dear Sir, Many thanks for having taken the time to review your stay.We're absolutely delighted to hear that you found our hotel exceptionally clean and our staff to be the kindest and most helpful. It's wonderful to know that our service culture made a positive impact during your stay. We appreciate your feedback regarding the room amenities; while we offer a variety of conveniences in our rooms, including a desk and minibar, we apologize if the absence of outlets in the nightstands caused any inconvenience. We're also glad to note that the bathroom fan settings will be taken into consideration as we continually strive to improve our guest room experience.We hope to welcome you back on future occasions.Best wishes,Guest Experience Team

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We're delighted to hear that our commitment to cleanliness met your expectations and that our hotel's condition left a positive impression. We regret to hear about your experience with slow internet service and any inconvenience this may have caused during your stay. Rest assured, we strive to provide an exceptional room experience and our team is always on hand to assist with any concerns, such as Wi-Fi connectivity, to ensure your comfort. We appreciate your patience regarding the check-in process and would like to inform you that our dedicated staff works diligently to make every guest's arrival as smooth as possible.We hope to welcome you back. Best wishes,Guest Experience Team

Dear Mr. Fabrizio, Thank you so much for the 5 points! The entire Meliá Berlin team is happy to see that our efforts and service was an excelent experience. Hope to have you again soon with us.

Dear Madam,Thank you for taking the time to leave a review of your stay with us.We're thrilled to hear that the welcoming scent set a pleasant tone for your visit and that our team's friendliness stood out. Your commendations on the hotel's cleanliness and prime location underscore our commitment to providing a superior room experience. Rest assured, we continually strive to offer heartfelt service culture and gastronomic experiences that delight our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Stephen,Thank you for taking the time to share your opinion with us.We're delighted to hear that you found your suite spacious and appreciated our central location, which is indeed perfect for exploring the city and its attractions. It's wonderful to know that the cleanliness and condition of our hotel met your expectations, and that you received exemplary service from our team. Your satisfaction with the room amenities confirms our dedication to providing a superior room experience.We hope you also had the chance to enjoy the gastronomic experiences at our Tapas Bar, and that The Level added that extra touch of luxury to your stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Team

Dear Ms Agnes,Many thanks for this high rating.We're delighted to hear that our hotel's prime location contributed positively to your explorations and that the accessibility to public transport made your stay in the city convenient. It's heartening to know our staff's dedication to service culture met your expectations and that the room experience, marked by cleanliness and well-maintained amenities, enhanced your comfort. Your praises for our gastronomic experiences, particularly the breakfast offerings, are truly appreciated and we're glad it set a great tone for your day.It would be a pleasure to welcome you back.Best wishes,Guest Experience Team

Sehr geehrter Martin,herzlichen Dank für Ihren positiven Kommentar zu unserem Hotel.Wir haben sehr gerne gelesen, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Danke für den sehr positiven Kommentar zu unserer zentralen Lage.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Guest Experience Team

Dear Linsey, Thank you for taking the time to share your review.We are thrilled to hear that you appreciated our friendly staff and our prime location, perfect for exploring Berlin's main sites. It's wonderful that you started your days enjoying our breakfast offerings with views of the Spree river. However, we regret to hear about the discomfort with your bed; we aim to provide a superior room experience, and we typically pride ourselves on our DreamMaker mattresses. Regarding the warmth of the room, we’re glad you found a solution but want to remind future guests that our team is on hand to ensure your air conditioning needs are met, for a comfortable stay.We look forward to welcoming you back,All the best.Guest Experience Team

Dear Ms. Christine, Thank you for this 4 points! The entire team would love to send you the best wishes and hope to have you again soon.

Sehr geehrter Martin,vielen Dank für Ihren Kommentar.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns freuen Sie eines Tages noch einmal bei uns zu empfangen. Mit freundlichen Grüßen,Guest Experience Team

Dear Paul,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to welcome you back in the future.Best wishes,Guest Experience Team

Lieber Gast,vielen Dank für Ihren Kommentar.Es freut uns zu hören, dass Sie die Sauberkeit unseres Hauses mit 100% bewertet haben, was unsere hohen Standards in Sachen Hygiene und Komfort widerspiegelt. Wir bedauern jedoch, dass Sie mit unserem Service und dem Zimmerkomfort nicht vollständig zufrieden waren. Obwohl unser Dekor klassische mediterrane Elemente mit dem avantgardistischen Stil Berlins verbindet, verstehen wir, dass die Einrichtung in den Standardzimmern nicht jedem modernen Geschmack entspricht. Wir sind ständig bestrebt, das Erlebnis unserer Gäste zu verbessern, und nehmen Ihre Anmerkungen ernst. Beachten Sie bitte auch, dass unsere The Level-Suiten zusätzlichen Luxus und Komfort bieten, was möglicherweise besser zu Ihren Erwartungen passt.Mit freundlichen GrüßenGuest Experience Team

Wir freuen uns zu lesen, dass Sie die Sauberkeit unserer Zimmer und den allgemeinen Zustand des Hotels positiv hervorgehoben haben. Unser Ziel ist es, Ihnen ein hervorragendes Zimmererlebnis zu bieten, und wir sind stolz darauf, dass wir dies in Ihrem Fall offenbar erreicht haben. Wir bedauern jedoch, dass Sie Schwierigkeiten mit der Kommunikation an der Rezeption hatten und dass unser Personal Ihre Erwartungen nicht erfüllt hat. Obwohl unsere kulinarischen Erlebnisse in der Regel sehr geschätzt werden. Wir möchten Ihnen versichern, dass unsere Servicekultur darauf ausgerichtet ist, stets eine hohe Qualität zu gewährleisten und die Zufriedenheit unserer Gäste zu garantieren. Ihre Anmerkungen sind für uns sehr wertvoll und werden intern berücksichtigt, um das Wohlbefinden aller unserer Gäste zu fördern.Guest Experience Team

Dear Ms Ilkay,Thank you for taking the time to review your stay.We're delighted to hear that our strategic location provided you with the convenience you needed to explore the city's venues. It's wonderful to know that our commitment to cleanliness met your expectations, and we appreciate your kind words. Our Meliá Tapas Bar is indeed a gem for gastronomic experiences, and we're thrilled you enjoyed it. We hope to see you again soon, Kind regards,Guest Experience Team

Dear Ms. Jennifer, Thank you for taking your time to express how your stay with us was. We are sorry if there was a misunderstanding at check out with our team. We would like to let you know that, we are here to help and try to make your stay as pleasant as possible. however, sometimes we also make some mistakes. We thank you for your understanding and send you our best wishes from Berlin.

Dear Jess,Thank you for taking the time to share your feedback.We appreciate your kind words about our dedicated team members who work hard to ensure that every guest here has a comfortable and memorable stay. Please don't hesitate to let us know of any issues so that we can take action to resolve them.We hope that you will return on another occasion.Kind regards,Guest Experience Team

Dear Sebastiaan,Thank you for this positive feedback.We are thrilled to hear that you enjoyed our prime location in the heart of Berlin. It is wonderful to know that the cleanliness of our rooms met your expectations and that you found our service to be impeccable. We're also glad that the comfort of your room contributed positively to your stay. We continually strive to provide a welcoming and sophisticated environment for our guests. While we notice you rated the hotel condition at 80%, we are dedicated to maintaining and improving our facilities to ensure they meet the high standards our guests expect and appreciate any feedback that helps us achieve that.We look forward to welcoming you back. Best wishes,Guest Experience Team

Dear Mrs. Alexandra, Thank you for the full points! We are glad that yur stay with us was so good. We send you the best wishes and hope to have you with us again soon.

Dear Mr. Richard, Thank you for taking the time to give us a feedback! We are so glad that your stay with us was succesful and we hope to have again with us. Best wishes from Berlin.