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关于柏林丽晶酒店 - IHG 旗下酒店的点评

5 out of 5
柏林丽晶酒店 - IHG 旗下酒店
Charlottenstrasse 49, Berlin, BE

点评

9.8

绝佳

10 分 - 超赞。804 条好评，共有 942 条点评" "
8 分 - 还可以。116 条好评，共有 942 条点评" "
6 分 - 一般。16 条好评，共有 942 条点评" "
4 分 - 很差。4 条好评，共有 942 条点评" "
2 分 - 糟糕。2 条好评，共有 942 条点评" "

9.8/10

清洁度

9.6/10

员工和服务

9.6/10

服务设施

9.8/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

Chin Ju

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 10 晚
Regent Guest Service Team 于 2023年05月12日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Regent BERLIN.Please know that your feedback is very valuable to us. We use feedback like yours to continually make changes to our brand and improve the guest experience. We hope you will give us the opportunity to serve you again in the future.Thank you again for choosing Regent!Sincerely yours,Regent Guest Service Team

10/10 超赞

XIAOYANG

2023 年 4 月入住 1 晚
Guest Service Team 于 2023年06月1日 的回复
Dear guest,thank you for staying with us at Regent Hotel Berlin.See you again soon!With kind regards

8/10 还可以

Chin Ju

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Regent Guest Service Team 于 2023年05月12日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Regent BERLIN.Please know that your feedback is very valuable to us. We use feedback like yours to continually make changes to our brand and improve the guest experience. We hope you will give us the opportunity to serve you again in the future.Thank you again for choosing Regent!Sincerely yours,Regent Guest Service Team

10/10 超赞

Wan Ru

2022 年 9 月入住 1 晚
Guest Services 于 2022年10月2日 的回复
Dear guest,thank you for this fantastic review! I am very happy to read, that you enjoyed your stay at the Regent Berlin!I would be looking forward to welcoming you soon again!Sincerely,Regent Berlin

8/10 还可以

nancy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
大廳 房間 餐廳都很美 非常棒
大廳 房間 餐廳都很美 非常棒
2019 年 10 月入住 6 晚
Christian Zilinski 于 2019年10月28日 的回复
非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲，因此，您的反馈对我们而言很重要。我们期待着您的再次光临。

4/10 很差

Kimmy

满意：住宿条件和设施，员工和服务
酒店員工態度囂張
2017 年 6 月入住 3 晚

8/10 还可以

KIN WA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Yi-Ling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Meissen 下午茶之用餐環境極佳,若能使用更高級的Meissen 餐具應會更棒!!! 我希望使用的不僅是較為普通的白瓷餐具, 而是上面有手繪圖案的餐具~ 價格高一點也沒有關係的~ 另外現場演奏的鋼琴獨奏, 希望能以古典音樂為主, 而非普通的輕鬆音樂... 期待下次再訪!!!

10/10 超赞

ZHENGGUANG，China

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好的酒店
非常好的酒店，此次出行的最满意酒店

8/10 还可以

Jason

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Slow draining shower was the only negative
2024 年 4 月入住 3 晚
Regent Guest Service Team 于 2024年04月23日 的回复
Dear guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Regent Guest Service Team

10/10 超赞

Steven

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Regent Guest Service Team 于 2024年04月20日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

David，EAST KEW

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Brilliant convenient location, lovely huge room with all mod con, excellent friendly multilingual staff. Highly recommended.
2024 年 4 月入住 1 晚
Regent Guest Service Team 于 2024年04月14日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Toni

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was lovely, had my own balcony with a great view. The room was very nice and the staff were friendly and helpful
2024 年 3 月入住 4 晚
Regent Guest Service Team 于 2024年04月14日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Karl

满意：清洁度、员工和服务、住宿条件和设施
Regent Guest Service Team 于 2024年04月14日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

8/10 还可以

SHIHO

2024 年 1 月入住 5 晚
Regent Guest Service Team 于 2024年04月14日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Pierre

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect
2024 年 3 月入住 1 晚
Regent Guest Service Team 于 2024年04月14日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Jean

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel bien placé. Personnel très sympathique et serviable. Petit déjeuner copieux, avec un service impeccable.
2024 年 2 月入住 7 晚
Regent Guest Service Team 于 2024年04月14日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Alexander

2024 年 1 月入住 1 晚

10/10 超赞

Loren，Denver

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel and top notch luxury. Staff is always attentive and this what a 5 star hotel is meant to be. Location was well located for attractions and good restaurants and shopping.
2023 年 12 月入住 4 晚

10/10 超赞

David George

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous hotel in such a great location for exploring Berlin city centre.
2023 年 12 月入住 4 晚
Guest Service Team 于 2024年01月6日 的回复
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 超赞

Karen，landrum

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful suite! Very Clean , great breakfast and the staff was the best!!
2023 年 12 月入住 2 晚
Jacqueline Reißer 于 2023年12月14日 的回复
Dear guest, thank you so much for the positive feedback! We highly appreciate your review.We hope to see you again!Best regards, Jacqueline Reißer

10/10 超赞

Kenneth

满意：清洁度、员工和服务、住宿条件和设施
Excellent staff - good attention to detail.
2023 年 11 月入住 4 晚
Guest Service Team 于 2023年11月21日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at Regent BERLIN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Guest Service Team

10/10 超赞

Eleonora

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice
2023 年 10 月入住 1 晚
Guest Service Team 于 2023年10月29日 的回复
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel, truly 5 star. Classy, clean, everything looks new and fresh. Staff incredibly professional, great location, great bar and restaurant. Had drinks a few nights at the bar, and food. Everything is reasonably priced for a hotel of this quality. Highly recommend. Will definitely stay here again.
2023 年 10 月入住 6 晚
Guest Service Team 于 2023年10月29日 的回复
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 超赞

Marina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel in perfect condition. Very comfortable and good size room. Excellent location. Walking distance to main attraction. Big choice of the restaurants around the hotel. Personal in the hotel are very friendly and helpful. We really enjoyed our stay at Regent Berlin. Thank you everyone for keeping Regent so beautiful and charming
2023 年 10 月入住 8 晚
Regent Guest Service Team 于 2023年10月12日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Victoria

满意：清洁度、员工和服务、服务设施、住宿条件和设施
There is nothing i did not like about this property. The staff and amenities were wonderful. Could not have asked for anything better!!!
Regent Guest Service Team 于 2023年09月27日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Rachel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel in a very central location. Expensive but worth it.
2023 年 9 月入住 3 晚
Regent Guest Service Team 于 2023年09月24日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Peter

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable, great location, super staff. Would throughly recommend this hotel.
2023 年 9 月入住 6 晚
Regent Guest Service Team 于 2023年09月22日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

William

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was the best hotel EVER. Very friendly, professional staff - everyone. Beautiful property. Excellent food and wine. Rented bicycles - excellent condition. Turn down service, often with a treat. We'll be back!!
2023 年 9 月入住 5 晚
Regent Guest Service Team 于 2023年09月22日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

8/10 还可以

Irene

2023 年 8 月入住 4 晚
Regent Guest Service Team 于 2023年09月12日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Cary

2023 年 8 月入住 1 晚
Regent Guest Service Team 于 2023年09月22日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Wally，Madison

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 8 月入住 6 晚
Regent Guest Service Team 于 2023年09月22日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
Absolutely excellent Staff friendly, helpful and cheerful Room impeccable; clean and roomy with excellent bathroom. Super comfortable bed and temperature Breakfast the best I’ve had in a hotel. Very quiet. Location super in Berlin - right in Unter see Kunden near all major museums and the lovely Old Town. Steps from subway I go to Berlin every summer and have stayed at 3-4 top hotels but will make this my home for all future visits.
2023 年 8 月入住 8 晚
Regent Guest Service Team 于 2023年08月31日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Charis

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 3 晚
Regent Guest Service Team 于 2023年09月22日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Center

10/10 超赞

Syed Mahmood

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was pleasantly surprised at the condition of the hotel. Very clean. The check in process was quick. The staff were very friendly and attentive. The sites I wanted to visit were a short walk away. I was overall very pleased with the experience.
2023 年 8 月入住 3 晚
Regent Guest Service Team 于 2023年08月24日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Rainer

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚
Regent Guest Service Team 于 2023年08月20日 的回复
Sehr geehrter Gast,vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Regent Guest Service Team

10/10 超赞

Xavier

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was amazing with a large and comfortable bathroom. The breakfast options are extensive and of high quality. The service was fantastic. Room was kept very tidy. I had a book on my nightstand and they gave me a bookmark for it. Halfway through my stay I got a few chocolates.
2023 年 8 月入住 5 晚
Regent Guest Service Team 于 2023年08月14日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

michelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wow, just wow - nicest of the hotels for this trip
My absolute favorite hotel of all the hotels we stayed in (15) for this trip. If the other hotels claimed to be 5 stars, this would be a 6 star. I loved the way the room was decorated, the way the hotel was decorated and all the amenities. Staff was super nice also.
2023 年 7 月入住 2 晚
Regent Guest Service Team 于 2023年08月11日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Sean

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Amazing
2023 年 8 月入住 3 晚
Regent Guest Service Team 于 2023年08月11日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Sonya

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service, great location!
2023 年 7 月入住 2 晚
Guest Service Team 于 2023年08月7日 的回复
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 超赞

Alan

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
I cannot recommend the Regent highly enough. The staff were so welcoming and friendly, and the hotel represents amazing value for money considering the location and five star facilities, and the hotel is veritably worth its five star rating. Our room was wonderful and the bathroom was pure luxury. Breakfast was first class and the bar and terrace are beautiful. Cost from airport was 60euros by taxi and with how wonderful the staff were, would say it’s one of the best hotels I have stayed on and will definitely be going back.
2023 年 8 月入住 3 晚
Guest Service Team 于 2023年08月7日 的回复
Dear Guest,Thank you so much for the amazing review of our hotel. We are very happy to hear you enjoyed your stay with us so much. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 超赞

Thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quality at every turn.
2023 年 7 月入住 3 晚
Martina 于 2023年07月25日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Martina A. Front Office Supervisor

10/10 超赞

Michael Kenneth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚
Guest Services 于 2023年07月23日 的回复
Dear guest,thank you so much for such a wonderful feedback! I am more than happy to read, that you enjoyed your stay at the Regent Berlin!I would be looking forward to welcoming you soon again!Sincerely,Guest Service Team

10/10 超赞

Victor

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutely beautiful and excellent staff
This place was stunning. The lobby, the rooms, everything. From the outside of the building you can’t tell how beautiful it is inside but the pictures inside are accurate. It’s a legitimate 5 star hotel. Service and staff were wonderful. Included/paid for breakfast was excellent. Full menu and more. Location was right next to many nice restaurants and close to almost everything you want to see in Berlin. This was our favorite hotel on a 3 week trip. It was quiet except for the heavy doors closing (either staff or other guests). They have a hinge slider to keep it from slamming immediately shut. However it releases right before the door closes and makes a loud bang that shakes the walls of the adjacent rooms. If they could adjust those to let the door quietly close that would be perfection. Outside of that it was a wonderful place and I fully recommend it.
2023 年 7 月入住 5 晚
Regent Guest Service Team 于 2023年07月19日 的回复
Dear Victor,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Theresa

满意：清洁度、员工和服务、住宿条件和设施
Excellent all around!
2023 年 6 月入住 3 晚
Regent Berlin 于 2023年06月26日 的回复
Dear Theresa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Christine

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Staff was exceptional. Our stay included a great breakfast. Hotel is beautiful and in a lovely area with lots of dining options.
2023 年 6 月入住 3 晚
Regent Berlin 于 2023年06月16日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Debra

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The staff was amazing. Customer service at its best.
2023 年 6 月入住 3 晚
Regent Berlin 于 2023年06月16日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

8/10 还可以

Marcelo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
Regent Berlin 于 2023年06月10日 的回复
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 超赞

Sara

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Truly an incredible stay! Property is amazing and clean. Staff are all so wonderful and helpful. Located in a great area with great restaurant right outside the door!
2023 年 5 月入住 6 晚
Regent Guest Service Team 于 2023年05月20日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at Regent BERLIN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.With kind regards