I got to the hotel to find that I had no room, around 21h00, having driven a car for 4 hours in the rain. The hotel sent me to a guesthouse of their choice. They refused to refund me. In the morning they told me that hotels.com agreed with them that they owe me no apology! No refund. I tried to lodge a protest with hotels.com, all in vain.
The guesthouse I was sent to has a reception that close s at 21h00.So only a guard was available to let me in. Restaurant closed. Bar closed. TV was not working at all. So I had an extremely uncomfortable time there. People, I chose a specific hotel, why did I get mistreated like that? With Hotels.com in collusion?
Lethoko
2021 年 11 月入住 1 晚
10/10 超赞
PAULA
商务旅客
2020年12月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
PAULA
2020 年 12 月入住 1 晚
10/10 超赞
Mirinda
2020年10月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Just a quick overnight stay.
Our stay was great thank you very friendly, helpful staff!
We were a little early but it was no problem.
The restaurant was great to and breakfast was awesome.
Mirinda
2020 年 10 月入住 1 晚
10/10 超赞
Gerhard
2018年08月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to overnight
Gerhard
2018 年 8 月入住 1 晚
8/10 还可以
Magellan72,JNB
2014年04月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WILL STAY HERE AGAIN!!
EXCELLENT LITTLE HOTEL - if you have to pick a venue in Bethlehem - make this your choice - hotel is small but well equipped - rooms are clean / elegant - breakfast is served at the "SPUR RESTAURANT" that is part of the complex - and there is a well lit path to the newly built shopping mall 300 meters away if you need choices for restaurants - the Casino is small and may provide an hour's worth of entertainment.. - will stay here again for sure.