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关于大熊湖滨旅馆的点评

2 out of 5
大熊湖滨旅馆
40360 Lakeview Dr, Big Bear Lake, CA

点评

7.4

还可以

10 分 - 超赞。402 条好评，共有 1001 条点评" "
8 分 - 还可以。219 条好评，共有 1001 条点评" "
6 分 - 一般。152 条好评，共有 1001 条点评" "
4 分 - 很差。111 条好评，共有 1001 条点评" "
2 分 - 糟糕。117 条好评，共有 1001 条点评" "

7.6/10

清洁度

8.0/10

员工和服务

6.6/10

服务设施

7.0/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Shih-kuen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This is a lovely and peaceful place for family vacation.
Management 于 2023年07月23日 的回复
Thank you for choosing Big Bear Lake Front Lodge! We appreciate that you took time to give us a review. Our lakefront lodge with boat dock was certainly a great experience for you and your family and we are happy you enjoyed our sandy beach as well. Please come see us again soon.

10/10 超赞

Xin Zhi，Hacienda Heights

满意：清洁度、员工和服务、住宿条件和设施
感覺很好。
2023 年 7 月入住 1 晚
Management 于 2023年07月15日 的回复
Dear guest thank you for taking the time to give us a review. We are happy to hear you enjoyed your stay. .We are happy you were able to enjoy our sandy beach and BBQ area . Feel free to bring your boat or jet skis to use our boat dock. See you soon.

10/10 超赞

Talia

与家人及幼儿出行, 带宠物出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
FIRST OF ALL I WANNA SAY THANK YOU SO MUCH FOR MAKING OUR TRIP THE BEST! EVERYTHING WAS GREAT!STAFF WENT UP AND BEYOND TO MAKE OUR VACATION GREAT TREVOR I WILL NEVER FORGET HIM SO KIND AND CARING VERY HELPFUL!! EVERYTHING WAS CLEAN AND NICE AT THE CABIN! VERY WELL ORGANIZED HOT WATER COMFY BEDS IN THE KITCHEN EVERYTHING TO COOK FOR YOUR. FAMILY COFFEE ENOUGH TOILET PAPER CLEAN TOWELS!! WHAT CAN I SAY NOTHING BUT THE BEST!! THE LAKE VIEW SO BEAUTIFUL YOU CAN GRILL HIKE PLAY BASKETBALL PING PONG THERES EVEN A CUTE PLAYGROUND FOR THE KIDS!! I HIGHLY RECOMMEND TO STAY AT THIS PROPERTY I SURE WILL BE COMING BACK WITH ALL MY FAMILY
2024 年 5 月入住 3 晚
Melissa (Front Desk) 于 2024年05月14日 的回复
Thank you so much for your amazing review!! We look forward to seeing you again soon!!

10/10 超赞

William

与家人出行
满意：服务设施
Nice rooms at a reasonable rate
2024 年 5 月入住 1 晚
Trevor, Front Desk 于 2024年05月8日 的回复
Thank you!

10/10 超赞

Amanda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff, cute little rooms with a kitchen and a GORGEOUS view. A must stay for sure.
2024 年 5 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年05月6日 的回复
Thank you, and we hope to see you soon!

4/10 很差

Maria

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
I love customer service but the bed had hair and seem to be dirty also it smelled.
2024 年 5 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年05月4日 的回复
I'm sorry you had that experience. We would have gladly re cleaned the room or moved you to another room if we would have known.

8/10 还可以

Robert

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Melissa (Front Desk) 于 2024年04月30日 的回复
Thank you for the review!! We look forward to seeing you again soon!

10/10 超赞

ILABEN

满意：清洁度、员工和服务、住宿条件和设施
nice
2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月28日 的回复
Thank you!!

10/10 超赞

Christina

满意：服务设施，清洁度
Prices amazing, clean rooms and bedding.
2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月27日 的回复
Thank you!!

10/10 超赞

Paula

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年05月3日 的回复
Thank you!!

10/10 超赞

Adriana

2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年05月11日 的回复
Thank you!

10/10 超赞

Luke

满意：清洁度、员工和服务、住宿条件和设施
E
2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月20日 的回复
Thank you!

10/10 超赞

Jessie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome !
2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月18日 的回复
Thank you!!! Hope to see you again!

8/10 还可以

Shelby

满意：员工和服务，清洁度
Bed is uncomfortable but it’s nice
2024 年 4 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年04月14日 的回复
Thank you for the good review, so sorry about the bed.

10/10 超赞

Rosalee

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Staff is very welcoming and gracious. The lodge is very appealing, includes a playground for kids to burn off energy and the lake front is a little piece of heaven. Morning coffee is very good. I appreciate their hospitality!
2024 年 4 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年04月11日 的回复
Thank you so much! It was our pleasure to have you, and we look forward to seeing you again!

10/10 超赞

Tom

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was awesome and our view was amazing...
2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月10日 的回复
Thank you!!!!

10/10 超赞

Marie P

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a last minute booking because we were stranded from the spring snow storm in Big Bear. The location was perfect overlooking the lake. The room was clean and beds are firm and comfortable.The receptionist was accomodatiing. Well recommended if looking for a stay in Big Bear.
2024 年 4 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月7日 的回复
Thank you for your review!

10/10 超赞

celia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was coffee at all times. The young lady at the front was very kind enough to walk into my room to help me set up WiFi to my laptop. Very friendly and helpful. I would definitely would be going back in summer.
2024 年 3 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月7日 的回复
Thank you for your review! See you soon.

8/10 还可以

Anton

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay near the Lake. Staff is nice and friendly. Always available to help. Room was nice and clean.
2024 年 4 月入住 2 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月6日 的回复
Thank you!

10/10 超赞

Bryan

满意：清洁度、员工和服务、住宿条件和设施
Close enough to big bear, village shops, and dining
2024 年 3 月入住 2 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月5日 的回复
Thank you!

10/10 超赞

connie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the fireplace.The staff was awesome
2024 年 3 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月5日 的回复
Thank you

10/10 超赞

Vanessa

与家人及幼儿出行, 与家人出行
满意：服务设施
Quiet, clean and the playground was great for the kids.
2024 年 4 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年04月4日 的回复
Hello, Vanessa. We're glad you enjoyed your stay and we hope you had a wonderful getaway. We hope to see you again. Sincerely, Big Bea Lake Front Lodge

8/10 还可以

Matthew，Whittier

满意：员工和服务
Tara was super nice and very helpful.
2024 年 3 月入住 2 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月3日 的回复
Thank you for your review!

6/10 一般

Homa

与家人出行
不满意：住宿条件和设施，服务设施
The hotel’s building is old and outdated, especially bathroom, but the the lake view rooms have a nice view,
2024 年 3 月入住 2 晚
Big Bear Lake Front Lodge 于 2024年04月2日 的回复
Hello, Homa!We're sorry you found the Lodge to be out dated. We hope you had an otherwise great time. Thank you for your feedback.Sincerely,Big Bear Lake Front Lodge

6/10 一般

Maryann

不满意：员工和服务
2024 年 1 月入住 2 晚
Big Bear Lake Front Lodge 于 2024年04月5日 的回复
Thank you

10/10 超赞

Kimberly

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年04月1日 的回复
Thank you!

10/10 超赞

George

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I am so happy we stayed at this property. The beds are comfy. The room has a good heater and the lakefront is amazing. The staff were very friendly. I would definitely come back. Thank you.
2024 年 3 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年03月31日 的回复
Thank You!! We are here to help! Let your family and friends know we are here!

10/10 超赞

adela

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff at front desk is very nice and professional.
2024 年 3 月入住 3 晚
Deron Lane - Manager, Lakefront Lode 于 2024年03月30日 的回复
Thank you! Hope to see you again!

8/10 还可以

Dominik

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年03月31日 的回复
Thank you!!

8/10 还可以

Maryam

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年03月30日 的回复
Thank you!

10/10 超赞

Ma de la Luz

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great staff
2024 年 3 月入住 2 晚
Deron Lane - Manager, Lakefront Lode 于 2024年03月29日 的回复
Thank you!!

4/10 很差

Lloyd

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The cleaning staff did not come in daily to replace the towels, sheets, or clean the floor. It was snowy during the stays we were there and there was not a place to put your dirty shoes without the dirt and water leaking on to the floor. The breakfast included was a just continental with a small Danish, two cereals, and coffee. Since the staff did not get in until 8 am there was not coffee ready until about 8:20 most days. However, the room heater worked EXCELLENT. Actually, I blame expedia because when I was looking at various, this was not the site I wanted and ended up paying a non refundable fee to a less than desirable site.
2024 年 3 月入住 4 晚
Big Bear Lake Front Lodge 于 2024年03月28日 的回复
Hello, Lloyd.We're sorry you had a negative experience with us and the issues you described are being addressed with our staff immediately. We'll see to it that all future guests have a more enjoyable stay and we hope we may be able to see you again for a more enjoyable stay.Sincerely, Big Bear Lake Front Lodge

2/10 糟糕

Aracely

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy mala, la limpieza, condición de camas y ni siquiera tenían microondas, televisiones no servían, ventanas no se podían abrir, no volveré allit
2024 年 3 月入住 2 晚
Deron Lane - Manager, Lakefront Lode 于 2024年03月26日 的回复
We are so sorry you had a bad experience.

2/10 糟糕

manuel

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施
The night staff very rude, towels dirty and she didn’t wanted to change them. I ask and she didn’t even try to be polite. She actually send the boyfriend ( that didn’t work in the hotel) to give me the answer of my request Note: other staff wonderful people
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月25日 的回复
Hello, Manuel.This complaint will be taken very seriously and we'll address this issue with our staff immediately. Thank you for bringing this to our attention. We hope you had an otherwise nice stay. Thank you for your time to write this review. Sincerely, Big Bear Lake Front Lodge

10/10 超赞

Izaura L

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Deron Lane - Manager, Lakefront Lode 于 2024年03月26日 的回复
Thank you!!

8/10 还可以

Ranjit R

与家人及幼儿出行
满意：员工和服务，清洁度
Good for families. Nice and quiet. Private beach.
Big Bear Lake Front Lodge 于 2024年03月23日 的回复
Hello, Ranjit.We're glad you had a good stay with us. We hope you enjoyed you peace and quiet and we sincerely hope to see you again in the future for an even better stay!Thank you for your time.Sincerely,Big Bear Lake Front Lodge

4/10 很差

Maria

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bedroom was not soundproof at all, we were actually woken up by the next bedroom's alarm. Also, in the morning we wanted to have free breakfast (one of the reasons we booked this hotel), and the main office was closed after 8 am. We had to head to the ski resort and have breakfast somewhere else.
Big Bear Lake Front Lodge 于 2024年03月21日 的回复
Dear Maria, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

2/10 糟糕

Laura，Chicago

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
No communication received from the property despite sending multiple message regarding the stay.
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月21日 的回复
We apologize for any inconvenience. We will do better with communication.

6/10 一般

Richard

与配偶出行
满意：员工和服务
不满意：服务设施
The view was Beautiful! The property needs major upgrades
2024 年 3 月入住 2 晚
Big Bear Lake Front Lodge 于 2024年03月22日 的回复
Hello, Richard.We're glad you enjoyed the view! But we understand that the property needs some upgrading. We're always working towards creating a better stay for our guests. We hope to see you again in the future. Thank you for your time.Sincerely,Big Bear Lake Front Lodge

10/10 超赞

Carly

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel staff were super friendly and provided us with everything we needed. Theres a little area for kids to play and our kids enjoyed it.
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月14日 的回复
Hello, Carly! We love to hear that your kids had a good time and we're so glad to have provided a nice stay for you and your family. We hope to see you again in the future! Sincerely, big Bear Lake Front Lodge

10/10 超赞

Enkhmandakh

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 2 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月14日 的回复
Hello, Enkhmandakh. Great to hear that you had good experience with us! We hope to see you again. Sincerely, Big Bear Lake Front Lodge

10/10 超赞

Gabrielle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月14日 的回复
Hello, Gabrielle. So happy to see that you had a fantastic experience with us! We'd love to see you again! Sincerely, Big Bear Lake Front Lodge.

8/10 还可以

David

2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月14日 的回复
Hello, David. We're happy to see that you enjoyed your stay. We hope to see you again! Sincerely, Big Bear Lake Front Lodge

10/10 超赞

Marium

与家人及幼儿出行
满意：服务设施
Second time stay, great place.
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月14日 的回复
Hello, Marium! So glad to see you again! We hope your most recent stay was every bit as good as, if not better than, your last stay. We'd love to see you again for a third stay. Thank you for your time. Sincerely, Big Bear Lake Front Lodge

6/10 一般

Rosa

与家人出行
不满意：住宿条件和设施，员工和服务
Please get new people for costumer service
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月14日 的回复
Hello, Rosa! Can you further elaborate on the experience you had with our costumer service? We're sorry that you had a poor experience and we hope to amend such issues so that we may grow as a company. We hope you had an otherwise fine stay. Thank you for your time. Sincerely, Big Bear Lake Front Lodge.

10/10 超赞

Hariharan

满意：清洁度、员工和服务、住宿条件和设施
Steps away from the lake. Very close to the village.
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月10日 的回复
Hello, Hariharan.We're glad you enjoyed your stay at the lodge! It really is a wonderful location, given its proximity to the lake and village.Thank you for your positive review and we hope to see you again!Sincerely,Big Bear Lakefront Lodge

4/10 很差

Henry

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月10日 的回复
Hello, Henry.Sorry to see that you didn't have a pleasant experience staying with us. Could you please give details as to what was the matter? We'd love to hear from you as we are constantly trying to improve!Thank you for your time.Sincerely,Big Bear Lakefront Lodge

6/10 一般

Vanessa

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
不满意：服务设施
actually very good located but the facilities need little attention
2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月7日 的回复
Hello, Vanessa.We appreciate your review and we are sorry if you did not find our facilities to be apt during the duration of your stay. Could you possibly provide more information as to what about the facilities needs more attention? We thank you for any feedback!Sincerely,Big Bear Lake Front Lodge

10/10 超赞

Jonis

2024 年 3 月入住 1 晚
Big Bear Lake Front Lodge 于 2024年03月23日 的回复
Hello, Jonis.We thank you so much for your positive review and we hope to see you again sometime soon! Have a fantastic day.Sincerely,Big Bear Lake Front Lodge

8/10 还可以

Nicolas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay here at the lakefront lodge. Many close activities and dining options all walkable distance. The room was exactly what we expected from the ads and very spacious. There were a couple of things I didn’t like. There were ants crawling around the room and bed, and the shower took over 20 minutes to heat up. Other than that it was a really great stay and I would definitely recommend.
Big Bear Lake Front Lodge 于 2024年03月7日 的回复
Hello Nicolas!We're sorry that there was an issue with ants in your room! And yes, unfortunately it takes a while for hot water to start coming through, especially in such a cold area. We're constantly working to fix any issues and we appreciate your feedback. We hope that you had an otherwise amazing stay though hope to see you again!Sincerely,Big Bear Lake Front Lodge