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关于Cabin in the Pines - A cozy home among the pines with hot tub and fenced yard!的点评

Cabin in the Pines - A cozy home among the pines with hot tub and fenced yard!
Big Bear Lake, CA

点评

9.0

非常棒

10 分 - 超赞。16 条好评，共有 24 条点评" "
8 分 - 还可以。6 条好评，共有 24 条点评" "
6 分 - 一般。1 条好评，共有 24 条点评" "
4 分 - 很差。0 条好评，共有 24 条点评" "
2 分 - 糟糕。1 条好评，共有 24 条点评" "

8.6/10

清洁度

8.0/10

服务设施

8.0/10

住宿条件和设施

点评

10/10 超赞

Melissa

与家人出行
满意：清洁度、服务设施、住宿条件和设施
We had a great weekend at this cabin. Property was clean, water was warm, and it was a convenient location. Only recommendation I have is more towels, especially with jacuzzi.

2/10 糟糕

Delia N.

不满意：清洁度
No what I expected
Place was dirty. Stained carpet. Walls dirty. Shower and home curtains dirty. Towels looked like old discarded hospital towels. Cobwebs outside. Weeds in the backyard. Windows didn’t open properly so we couldn’t cool the place down. Bed uncomfortable. Left a night early because we dreaded staying another night.
2022 年 7 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Hello Delia, Thank you for staying with us and leaving a review. We appreciate your feedback and deeply apologize for the condition the house was in. This is unacceptable and will be passing along the information to the appropriate departments to handle. We hope we can make it right next time. Big Bear Cool Cabins

10/10 超赞

Rashmi R.

满意：清洁度
Thankyou for an amazing stay 😊
Stayed for 2 days, well maintained property for a good price!! Amazing turnaround on the maintenance 👨‍🔧 was so happy they turned up at 9pm on Sunday night when the alarm of carbon monoxide needed a battery change!! Thank you team!!
2022 年 6 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Hello Rashmi, Thank you for the time and feedback. We're glad you liked the cabin and thought it was good value for money. We aim to provide the best possible service as we value guest satisfaction. We hope to have you back again soon! Big Bear Cool Cabins

10/10 超赞

Ashley O.

满意：清洁度
As Described
This property met our needs. The hot tub and twin beds were a bit small, but we made it work. There also wasn't a ton of hot water for showers and the shower downstairs was either freezing or scalding hot. But aside from these relatively minor gripes, we had a great time and were comfortable throughout our stay. Thank you for hosting us!
2022 年 2 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
HI Ashley! Thank you for your time and feedback. We are glad that the property met your needs and that you had a great time! We appreciate your feedback regarding the amenities and services of the cabin. We will work closely with the homeowner and concerned departments regarding these issues. We always aim to provide the best possible accommodation to all our guests. We look forward to hosting you again! Big Bear Cool Cabins

8/10 还可以

Andranik V.

满意：清洁度
Nice and cozy
Nice and cozy, great backyard and hot tub
2021 年 12 月入住 3 晚
VrboOwner 于 2023年06月26日 的回复
Hello Andranik, Thank you for staying with us and leaving a review. We are so glad you enjoyed your time and we look forward to hosting your next stay! Big Bear Cool Cabins

10/10 超赞

Chris C.，San Clemente, California

满意：清洁度
Happy family stay at Moonridge
Great location for a stay in Big Bear. Close to everything and Moonridge has all the amenities that we needed. The hot tub is a great experience after an energetic day hiking.
2021 年 4 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Thank you so much for staying with us Chris! It was a pleasure hosting your stay and we cannot wait to host many more for you! Big Bear Cool Cabins

10/10 超赞

Joy H.

满意：清洁度
Cozy
This cabin had everything we needed to be comfortable and to cook meals. It was a great place for our dog too.
2021 年 3 月入住 3 晚
VrboOwner 于 2023年06月26日 的回复
Hello Joy, Thank you for staying with us and leaving a review. We are happy you enjoyed your time at the cabin. We look forward to hosting your stay again. Big Bear Cool Cabins

10/10 超赞

Gill D.，Arlington Heights, IL

满意：清洁度
Cabin in the Pines
The cabin is located in a good central neighborhood and was very comfortable and clean. We enjoyed the hot tub very much one cold evening, and were glad to be able to have a nice yard for our little dogs. Next time we're in Big Bear, we'll be back!
2021 年 3 月入住 3 晚
VrboOwner 于 2023年06月26日 的回复
Hello, Gill! Thank you so much for staying with us. We are very happy to hear you enjoyed your stay. We would love to have you back. Feel free to reach out to us next time. :) Big Bear Cool Cabins

10/10 超赞

Mariah L.

满意：清洁度
Comfy cozy and not to far from necessities
Beds were amazing as well as the cabin
2021 年 3 月入住 1 晚
VrboOwner 于 2023年06月26日 的回复
Hello, Mariah! Thank you for your time and feedback. We are happy you enjoyed your stay and can't wait to have you back. Thank you, Big Bear Cool Cabins

10/10 超赞

Marg S.，San Diego CA

满意：清洁度
Great location and well appointed
We enjoyed a weekend of skiing. The hot tub and BBQ were great, kitchen stocked. And our puppy loved the fenced yard and neighborhood walks. Close to everything.
2021 年 2 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Hi Marg, Thank you for staying with us and leaving a review. We are glad you enjoyed your time in Big Bear. We hope to host your stay again :)

10/10 超赞

Helen M.，Anaheim, California, United States

Quick, responsive management
The home is adequate for 4 adults in an excellent location for skiing and a very nice neighborhood. For us the jacuzzi was a big selling point for relieving aches and pains after being on the slopes. We were there during a warm spell and we were comfortable - during a colder period you might have trouble keeping warm, although there are space heaters available and the fireplace was nice in the evenings. We had a few issues that we called management about and they responded extremely quickly, and went over and above my expectations. While this home wasn’t my first choice (we had to book last minute, so we didn’t have many properties to choose from), I’d say that any property managed by this company (Big Bear Cool Cabins) would be an excellent choice.
2021 年 1 月入住 7 晚
VrboOwner 于 2023年06月26日 的回复
Hi Helen, Thank you so much for taking the time to leave us a review.

10/10 超赞

Kimberly M.

满意：清洁度
Place was nice exactly like it was described
Nice set up.
2021 年 1 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Dear Kimberly, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 还可以

Marcos D.

满意：清洁度
Great cozy cabin
This house was great. Not too big, not too small, perfect for 4 people. We had an amazing time, close to everything and the weather was perfect. The heating worked really well and it was really nice to use the fireplace at night. The backyard is bigger than it looks in pictures and the hot tub was really really really nice. It was so so so clean and the staff was so friendly. Great management company. Here's why I'm not giving 5 stars: - The kitchen could use some more amenities like a better coffee machine and a few more utensils, the fridge is old and outdated. - The internet was not reliable, so if you need to work from there, make sure you have a good data plan in case the internet stop working. It happened multiple times for us, although for a short amount of time each time it happened, it can be crucial in a 30 minutes meeting for example. - The price was a bit high for what you're getting.
2020 年 11 月入住 3 晚
VrboOwner 于 2023年06月26日 的回复
Hello Marcos, We appreciate the feedback, we will definitely keep your suggestions in mind. I do want to apologize the Wifi didn't work as well as all hoped it would. Besides this inconvenience we are gad to hear you enjoyed your stay with us. We hope you can give us another shot to make your next trip to Big Bear a 5/5 star experience. We look forward to hearing from you soon! Thank you!

8/10 还可以

Jeannine M.

满意：清洁度
nice place
Nice for weekend getaway. Best for families with older children as it is on a busy road that would be tough with quick toddlers/preschoolers
2020 年 7 月入住 3 晚
VrboOwner 于 2023年06月26日 的回复
Hi Jeannine, thank you so much for staying with us! We are glad that it worked out for you and your older children. Thank you for the tip for future guests as well! We hope to have you stay with us again soon! :)

8/10 还可以

Sally J.

满意：清洁度
Cute cabin
Cute cabin with contained back yard which was great for our dog. Nice area and close to everything. We had a couple of maintenance issues but they were both fixed quickly. I would stay in this cabin again.
2020 年 7 月入住 5 晚
VrboOwner 于 2023年06月26日 的回复
Hi Sally, we are so happy that you and your furry companion had a great time in our cabin. So happy that the issues got fixed. Can't wait to have you up again! :)

10/10 超赞

josh r.，Long Beach

满意：清洁度
Great stay
Everything was as expected and worked well. We really enjoyed the stay and our pups enjoyed the backyard. Great value for the price.
2020 年 6 月入住 7 晚
VrboOwner 于 2023年06月26日 的回复
So glad you had a good time Josh! Please come backs soon.

10/10 超赞

Mitch W.

满意：清洁度
Nice property in quiet neighborhood
This property was better than I expected.
2020 年 3 月入住 1 晚
VrboOwner 于 2023年06月26日 的回复
Thank you so much for staying with us! Hope to see you back in Big Bear soon.

6/10 一般

Spencer F.，Orange County, CA

满意：清洁度
Great location!!! Cute cozy cabin
Amazing location to summit and bear mountain. Only issue was the check out was supposed to be 12, they changed to 11. The day of check out the cleaners were there at 10am trying to get us to leave
2020 年 2 月入住 1 晚
VrboOwner 于 2023年06月26日 的回复
We are happy to hear that you like the location to this cabin. We are very sorry that you were not aware that our check-out times change during our busy Winter season. I am very sorry that the housekeepers disturbed you before, they are suppose to hold off on cleaning any property unless the guest has informed us that they checked out earlier. I will make sure to let our housekeeping department know so this does not happen again. We hope that your stay was enjoyable apart from these issues that you encountered.

10/10 超赞

Karin K.

满意：清洁度
Wonderful little cabin perfect size for 4 people.
This cabin is super cute and perfect for a small family with a dog. Super close to bear mountain slopes and the town.
2019 年 12 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Thank you for choosing Big Bear Cool Cabins. So happy that you had a wonderful stay!! Have a great 2020!

8/10 还可以

Silvia A.

满意：清洁度
Great get away
Close to shops and restaurants. Cozy and clean.
2019 年 9 月入住 1 晚
VrboOwner 于 2023年06月26日 的回复
Thank you so much! And thank you for picking Big Bear Cool Cabins. We know you have a lot of options and appreciate you picking us :)

8/10 还可以

Barbara K.，Hollywood Beach CA

Nice house!
This house was perfect for us. It had a fenced-in back yard and a gated front balcony which was perfect for our dog. The backyard had beautiful trees.
2019 年 5 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Dear Barbara. Thank you for your review. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest.

10/10 超赞

Sue S.

everything was great
great property and location
2019 年 3 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
Thank you so much! Have an amazing day :)

10/10 超赞

Lisa R.，Bethlehem

Great place
Really enjoyed staying here while my daughter and I were visiting Big Bear. The house was very close and convenient to Big Bear, the grocery store and the trash facility. The house was a little older but very clean and had everything we needed. Check in was easy and smooth at the Cool Cabins rental office, had all of our info we needed printed out and ready for us. Would definitely stay here again!
2019 年 3 月入住 3 晚
VrboOwner 于 2023年06月26日 的回复
So glad to hear that you and your daughter enjoyed your stay with us! Thank you so much for the wonderful feedback!

10/10 超赞

Danielle D.

Kid friendly
Great little comfy cabin. Has everything for a wonderful little get away. Great communication.
2019 年 2 月入住 2 晚
VrboOwner 于 2023年06月26日 的回复
So glad that you had a wonderful stay and very much appreciate the review. Look forward to seeing you next time you're in Big Bear!