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关于瞌睡森林别墅的点评

3 out of 5
瞌睡森林别墅
400 South Eureka, Big Bear Lake, CA

点评

9.0

非常棒

10 分 - 超赞。437 条好评，共有 675 条点评" "
8 分 - 还可以。149 条好评，共有 675 条点评" "
6 分 - 一般。52 条好评，共有 675 条点评" "
4 分 - 很差。17 条好评，共有 675 条点评" "
2 分 - 糟糕。20 条好评，共有 675 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Cynthia，Venice

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I must say I enjoyed my 3 night stay at this cottage. Check in was easy, the cabin was clean, plenty towels ,bedding, cookware. There is no laundry facility as noted in amenities. There were a few cracks in the floor tiles, which was no big deal to me. I had my own DVD's for living living room TV. The grounds could have used some attention. My only issue was the faucet in the Shower dripped continuous. The faucet handles could use some replacement. I will be staying here upon my return to Big Bear.
2024 年 5 月入住 3 晚

10/10 超赞

Chris

2024 年 4 月入住 2 晚

10/10 超赞

patrick

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at Sleepy Forest Cottages was great. My wife and I were looking for a cozy getaway, and boy, did we find it. The cottages had comfy interiors and charming decorations which set up the perfect vibe. Bedrooms were hotel equipped, comfy beds, plenty of linens and blankets. Waking up to the sounds of nature and sipping coffee on our private balcony was pure bliss. The staff (never saw, but spoke constantly through text) went out of their way to make sure we had a fantastic time, hooking us up with awesome recommendations for exploring the area. Whether you're after a romantic escape (w/ a fireplace), snowboarding (which I did, less than 5min drive away) or just some R&R, Sleepy Forest Cottages is the ultimate spot.
2024 年 3 月入住 2 晚

2/10 糟糕

Aaron

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property has put me on point to realize, Expedia’s rating system is so far off in its gauging or it’s interpretation of grading. They gave this place like a 9, when it was a high 5 at best and that was mainly due to the property being in a place like Big Bear Lake, Ca. I would stay clear of this place and would really think about what you are getting since Expedia’s grading system is SO far off.
2024 年 3 月入住 2 晚

8/10 还可以

Jenny

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I loved how quiet and private it was. No one bothered us and we were able to enjoy a relaxing spa experience as well as convenient for places to eat and snowboard. I do wish we had cable and we had silverware, bit we really enjoyed our stay.
2024 年 3 月入住 2 晚

10/10 超赞

Gabriel

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed in the king bed suit. The amenities and room were great! Had such a comfortable and enjoyable stay with the family. Will definitely come back here for our Bug Bear trips!
2024 年 3 月入住 3 晚

2/10 糟糕

Whitney，Victorville

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The tub was wonderful but the bed was so bad we had to leave early due to not being able to sleep at all. Staff was lovely but many other things were broken not working. We had to leave.
2024 年 3 月入住 2 晚

10/10 超赞

Lolita

满意：清洁度、员工和服务、住宿条件和设施
We had an amazing stay at the sleepy Forest. The staff was very friendly made sure we checked in safely. Our accommodation was nice and cozy. Definitely returning for another stay.
2024 年 3 月入住 2 晚

8/10 还可以

Jessica Sofia

满意：清洁度、员工和服务、住宿条件和设施
El lugar fue muy bonito ,cuenta con lo esencial para estar incluso una semana,buena ubicación e instalaciones
2024 年 3 月入住 2 晚

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Robeen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Tyler

2024 年 2 月入住 1 晚

10/10 超赞

Breida

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was such a cute spot to stay in ! I fell in love and will most likely book again for another stay 💕 I love the self check in and the communication they had !
2024 年 2 月入住 1 晚

2/10 糟糕

Chelsie

满意：清洁度
不满意：员工和服务
We booked a room with a bathtub in the bedroom. The pictures are different for each room on the listings. When we got there it was NOT the room pictured in the listing. They couldn’t get us into a room we were expecting and didn’t offer any compensation for the misleading information. Very upsetting after years of wanting to stay here.
2024 年 1 月入住 2 晚

6/10 一般

LESLIE

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
I stayed in the cabin that had a whirlpool bath and fireplace. The whole cabin desperately needs an upgrade. The whirlpool bath had cracks, the bathroom was very run down, and the whole cabin felt claustrophobic.
2024 年 2 月入住 1 晚

10/10 超赞

Eduardo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was all around great, not one complaint!
2024 年 2 月入住 1 晚

8/10 还可以

Sydney

与配偶出行
满意：清洁度、员工和服务、服务设施
The cabins were located in a perfect part of town, within a mile or 2 from everything you could need and some stores even in walking distance. Our cabin was roomy and felt like home. Some appliances seemed a tad outdated and television wasn’t working, but other than that the indoor hot tub and fireplace were picture perfect.
2024 年 2 月入住 3 晚
Sean Si 于 2024年02月16日 的回复
Hi Sydney. Thank you for the feedback about our service. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

8/10 还可以

Megan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cute little get a way
My fiance and i decided to try somewhere new since we frequently go up to Big Bear. The check in process was nice and easy as its done ahead of time. The place was small, perfect as a couple. Had a little kitchen with 2 sets of everything. The spa tub was quite spacious and was a great addition to the space. The area was very quiet, perfect for our little get away.
2024 年 2 月入住 1 晚
Sean Si 于 2024年02月16日 的回复
Hi Megan. Thank you for the kind words about our service. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

10/10 超赞

Ashlee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The cottage was very homey. It was nice having a kitchen, the heater worked great and after some help from the office the tv was able to work with our device for streaming. The staff were nice and helpful. My only issue was the bed being too firm but that’s a personal preference. We will be coming back.
2024 年 2 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Hi Ashlee. We will make bed more comfortable. We appreciate your comments. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

10/10 超赞

Kenneth

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚

8/10 还可以

Herman

与配偶出行
满意：服务设施，员工和服务
Nice place and good area close to the village. Needs a bit of tender loving care.
2024 年 1 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Hi Herman. We appreciate your comments, We will do a better maintenance work in the future. and thank you so much!

8/10 还可以

jeffrey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not bad ,only one towel no wash cloth
2024 年 1 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Hi Jeffrey. We will provide more towels in the future. Thanks

6/10 一般

phillip

满意：住宿条件和设施，清洁度
不满意：客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Gabriel

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

ERIC

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Such a nice getaway from city life, with rustic, vintage decor and good amenities, including a full kitchen. Good communication with the courteous, responsive manager throughout and easy check-in/checkout. Pilot light on the heater was out, but easily fixed. The property looks to be pretty old, but even the occasional creaks from wood floors and doors add to the quaint charm. Will consider Sleepy Forest Cottages again on our next visit to Big Bear.
2024 年 1 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Hi Eric. Thank you for staying with us. We appreciate your feedback, we will try every effort to make improvements. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

4/10 很差

Clifford

满意：员工和服务，清洁度
不满意：住宿条件和设施
Property was not as advertised, at least as photographed and described.
Sean Si 于 2024年02月16日 的回复
Hi Clifford. We will update photos.Thank you for staying with us. We appreciate your feedback, we will try every effort to make improvements. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

2/10 糟糕

Joseph

不满意：清洁度、员工和服务、住宿条件和设施
Very old and smells bad
2023 年 12 月入住 3 晚
Sean Si 于 2024年02月16日 的回复
Hi Joseph. We will do a better maintenance work in the future. Thank you for staying with us. We appreciate your feedback, we will try every effort to make improvements. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

2/10 糟糕

Amir Mohammad

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I got COVID-19, and they did not accept my refund, which is insane!
2023 年 12 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Hi Amir. Thank you for staying with us. We appreciate your feedback, we will try every effort to make improvements.

10/10 超赞

Nikkolas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I run a YouTube channel in this town of Big Bear Lake, California, and my channel deals with tourism and the weather. For the price I was surprised in a good way. I have to be fully honest about everything they only give you one parking space but they accommodate us by letting my wife park in another empty cabins parking space that was truly if you want to call it a hiccup the only hiccup, but it wasn’t. Let me elaborate why I felt that wasn’t awesome I assume people on vacation from down the mountain will drive up and family members from other areas will drive up and meet each other at a hotel so in this case everyone has to ride together and you can’t have two cars there at least not parked on the property again they were very kind and they accommodated us anyway and the staff is absolutely fantastic just the nicest and the bed was a nice bed for my bad back. The fireplace was wonderful. Could’ve lasted a little bit longer. we tried using the Jacuzzi but before the water even gets all the way up to the Jets it’s already really cold so we didn’t get a chance to use the Jacuzzi in the room so I think maybe bigger water heaters would be a good idea But I would definitely stay here again I really enjoyed it and it was very peaceful
2023 年 12 月入住 4 晚
Sean Si 于 2024年02月16日 的回复
Hi Nikkolas. We will consider a bigger water heater. Thank you for staying with us. We appreciate your feedback, we will try every effort to make improvements. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

10/10 超赞

dont

满意：清洁度、员工和服务、住宿条件和设施
surprise in how sanitze it was absolutely perfect for couples there was for 2 days I absoulutely love the service thank you tanya Magggios had the greatest pizza thanks for the FYI!!!!!
2023 年 12 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Thank you for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!

8/10 还可以

Zitlali

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had some trouble with WiFi not working properly, and door getting stuck. Overall was clean, and very nice cottage. I would recommend or come again in the near future.
2023 年 12 月入住 1 晚
Sean Si 于 2024年02月16日 的回复
Hi Zitlali. We did fix the WIFI. Hope to see you again!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
December 2023
Cozy rooms. Little outdated but they are part of the rustic feel of the stay. Wi-fi and smart devices available. Hot water for those cold days. Overall, really good. I would stay in a bigger room next time.
2023 年 12 月入住 1 晚
Sean Si 于 2024年02月16日 的回复
Thank you for staying with us. We appreciate your feedback, and hope you will be back.

10/10 超赞

Anna

满意：清洁度、员工和服务、住宿条件和设施
The tv wouldn’t turn off, but stay was nice. bed was a bit hard but amenities were fairly clean
2023 年 12 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Hi Anna. We appreciate your comments, and thank you so much!

10/10 超赞

Brian C.

2023 年 12 月入住 2 晚

10/10 超赞

Ricky

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

2/10 糟糕

Justin

2023 年 11 月入住 2 晚

10/10 超赞

Melissa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place was everything and more. Sweet, cozy, quiet getaway. Easy check in/out. Clean. Just amazing!
Sean Si 于 2024年02月16日 的回复
Hi Mellissa. Thank you for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!

8/10 还可以

Veronica

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚

10/10 超赞

Trisha

2023 年 9 月入住 1 晚

10/10 超赞

Tory

满意：清洁度、员工和服务、住宿条件和设施

8/10 还可以

Kimberly

2023 年 10 月入住 1 晚

10/10 超赞

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

10/10 超赞

Thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cozy cottage for a restful and relaxing get-away.
2023 年 9 月入住 2 晚
Sean Si 于 2024年02月16日 的回复
Hi Thomas. Thank you for staying with us. Over the past 40 years, The Sleepy Forest Resort has created special spaces in the forest, high up in the sky, our guests, with fun and fantasy throughout. We are the romantic places in nature where you come together to stay, play, enjoy each other’s company. However, the resort is in Big Bear mountain at 7500 feet high altitude, doing business in Big Bear is extremely hard due to higher operation cost, higher taxes, road condition and labor shortage. We have tried very hard to support local community and protect nature, please join us to save the forest and mountain. Please come back staying with us again!

4/10 很差

Roland，Dachsen

与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
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2023 年 9 月入住 2 晚

2/10 糟糕

Robert

与家人出行
满意：住宿条件和设施
不满意：清洁度、员工和服务、服务设施
That place was so dirty and had mold and dust on the wall and roof too. We had a cough all night. And has no fireplace like shown in pictures of that cabin!
2023 年 9 月入住 3 晚

6/10 一般

Kevin

与配偶出行
满意：员工和服务，清洁度
Pricing good. Cottages could use some maintenance & updates.
2023 年 9 月入住 3 晚

10/10 超赞

Morgan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wow! AMAZING!!! From the moment we booked to the moment of check out has been an amazing experience. The reservations manager, Tatyana, is so incredibly kid, knowledgeable and quick with he responses! Check in and check out were SUPER easy and our stay was absolutely wonderful. The are is gorgeous, the rooms are so cute and functional and the jacuzzis are amazing!! We will certainly be coming back again and again and I HIGHLY recommend this property!!! Very decent prices and a vacation you’ll never forget! Thank you so so much to Tatyana and Sleepy Forest Cottages for the awesome time! We will be back soon!

6/10 一般

Connie

与配偶出行
满意：员工和服务
This a nice clean place. We had come questions and received immediate response. We would stay here again.
2023 年 8 月入住 4 晚

2/10 糟糕

David

不满意：服务设施
Fireplace chimney leaked smoke into the roof and continued to set off the smoke detector. The paint on the walls had numerous large areas of chipped paint. We we forced to leave and find another lodge.
2023 年 9 月入住 1 晚