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关于雪湖山庄酒店的点评

3 out of 5
雪湖山庄酒店
41579 Big Bear Blvd, Big Bear Lake, CA

点评

9.2

非常棒

10 分 - 超赞。250 条好评，共有 354 条点评" "
8 分 - 还可以。76 条好评，共有 354 条点评" "
6 分 - 一般。12 条好评，共有 354 条点评" "
4 分 - 很差。8 条好评，共有 354 条点评" "
2 分 - 糟糕。8 条好评，共有 354 条点评" "

9.4/10

清洁度

8.6/10

员工和服务

9.2/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Yuliang

2023 年 7 月入住 2 晚

8/10 还可以

Arkadiy

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Excellent condo style hotel in Big Bear Lake city. Close to everything. Property in good condition. Excellent communication via email / text. Property doesn’t have A/C, which was OK in May, but could be an issue in summer months.
2024 年 5 月入住 2 晚
SV 于 2024年05月20日 的回复
Arkadiy, thank you for taking the time to rate and review your stay with us. We appreciate your feedback, as guest satisfaction is a top priority of ours.

10/10 超赞

Mark

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Older property but kept in good condition. Very personable and helpful. Arrived on Friday at 4pm just in time for complimentary popcorn in the lobby. Only problem was the room above us on the 3rd floor was extremely active from 10pm till almost midnight. Sounded like lots of running or jumping around so perhaps not well insulated between floors. Other than feeling like I was in a lodge from the 1970s, it was a nice overnight stay. I think if returning to Big Bear Lake again, we would choose a lodging option with a view of lake or mountains. We were able to enjoy complimentary donuts in the lobby after an early morning walk to Grizzy Manor for breakfast.
2024 年 5 月入住 1 晚
SV 于 2024年05月16日 的回复
Mark, thank you for the 5-star rating and review. We appreciate the positive feedback and hope you'll visit again the next time you're planning a trip to the area.

10/10 超赞

Louisa

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Old school but does the job.
2024 年 3 月入住 2 晚
SV 于 2024年05月16日 的回复
Louisa, thank you for the 5-star rating and review.

10/10 超赞

Katja

与家人出行
We had the best experience staying here!. Every staff member we passed was pleasant, made a point of saying hello. we ask a question one time they offered to come to our room and show us what to do. The communication was amazing and the accommodations were perfect. We can’t wait to come back here again.
2024 年 4 月入住 4 晚
SV 于 2024年05月16日 的回复
We're delighted to hear you had a pleasant experience with us. Thanks for the 5-star rating and positive feedback.

10/10 超赞

Iggie

与家人出行
满意：清洁度、服务设施、住宿条件和设施
For the price, this place was excellent.. very well stocked kitchen and bedding closet. Heating worked great and the front desk was always friendly and helpful
2024 年 4 月入住 2 晚
SV 于 2024年05月16日 的回复
Iggie, thank you for the 5-star rating. We're happy to hear you enjoyed your stay and appreciate the positive feedback.

10/10 超赞

Raymond

与家人出行
满意：住宿条件和设施，服务设施
Clean property with roomy bedroom and living area that both had fire places. It had a fully equipped kitchen where we made our Easter dinner. The property is centrally located between the village and ski resorts.
2024 年 3 月入住 3 晚
SV 于 2024年05月16日 的回复
Raymond, thank you for the 5-star rating and review. We appreciate the positive feedback. We're happy to hear that the accommodations met your needs.

10/10 超赞

Ashley

与家人出行
满意：清洁度、服务设施、住宿条件和设施
This property surpassed my expectations; it was clean, had a cabin charm, and was very family friendly. Definitely would stay again!
2024 年 3 月入住 1 晚
SV 于 2024年05月16日 的回复
Ashley, thank you for the 5-star rating. We're happy to hear that you enjoyed your stay. We look forward to hosting you again.

10/10 超赞

Kristin，Laguna Niguel

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Surprisingly large unit! It had everything we needed and more!
2024 年 3 月入住 1 晚
SV 于 2024年05月16日 的回复
Kristin, thank you for the 5-star rating. We're happy to hear you had a pleasant stay.

10/10 超赞

Ana

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Super spaciois and close too slopes!! Perfect spot!
2024 年 3 月入住 2 晚
SV 于 2024年05月16日 的回复
Ana, thank you for the 5-star rating. We're happy to hear that you enjoyed your visit and found the location to be convenient.

10/10 超赞

Christopher

满意：住宿条件和设施，清洁度
This was a great property for a quiet getaway. The front desk was beyond accommodating and checked in to see if we ever needed anything. We will definitely be coming back!
2024 年 3 月入住 2 晚
SV 于 2024年05月16日 的回复
Chrstopher, thank you for the 5-star rating and review. We're happy to hear that you enjoyed your stay with us and look forward to hosting you again for a future visit.

2/10 糟糕

Hui

不满意：清洁度
2024 年 2 月入住 2 晚
SV 于 2024年05月16日 的回复
Hui, thanks for taking the time to rate your experience. We are sorry that your experience didn’t quite meet your expectations and wish you the best with future travel.

8/10 还可以

JOCELYN，chula vista

与家人出行
Location…
2024 年 3 月入住 2 晚
SV 于 2024年05月16日 的回复
Jocelyn, we're happy to hear that the location was conveniently located. We appreciate you taking the time to rate and review your experience with us.

10/10 超赞

M.

与家人出行
满意：清洁度、服务设施、住宿条件和设施
I was very impressed with this place!! It's simple, yet beautiful. The rooms are more like little apartments. We have stayed in a LOT of hotel rooms. This place is the only 1 that was spotless. Staff is amazing. Hot tub was so nice! I can't wait to stay again!!
2024 年 3 月入住 2 晚
SV 于 2024年05月16日 的回复
Thank you for the 5-star rating and positive feedback. We're delighted to hear you enjoyed your stay with us.

10/10 超赞

Aaron

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Great place to stay!
2024 年 3 月入住 1 晚
SV 于 2024年05月16日 的回复
Aaron, thank you for the 5-star rating and review.

10/10 超赞

Irene

满意：清洁度、服务设施、住宿条件和设施
Had a great stay, staff was very friendly, room was very clean and comfortable. Will definitely be coming back.
2024 年 3 月入住 2 晚
SV 于 2024年05月16日 的回复
Irene, thank you for the 5-star rating and review. We look forward to hosting you again soon.

10/10 超赞

Bert

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Condo has many amenities that were helpful, including kitchen with plates and utensils, Bbq, hot tub, pool table, DVDs, fireplaces, and full size refrigerator. Perfect for an extended stay although some finishes are dated, it was a great value and staff was super friendly and accommodating.
2024 年 3 月入住 2 晚
SV 于 2024年03月19日 的回复
Thanks for your positive feedback and rating Bert! We’re glad you enjoyed your stay and hope you can visit us again soon.

10/10 超赞

Javier

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Spacious room; 2 bathrooms helps getting ready in the morning; 2 fireplaces (1 in living room, 1 in bedroom).
2024 年 3 月入住 2 晚
SV 于 2024年03月19日 的回复
Thank you so much for taking the time to leave a positive review and rating Javier. We really appreciate your business and hope to see you for another stay in the future.

10/10 超赞

Josip，Los Alamos

团体旅客
满意：住宿条件和设施，清洁度
Nice, spacious suite with two rooms & two bathrooms. One room is a kitchen/living room with a sofa bed, the other had a king bed. Clean & comfortable.
2024 年 3 月入住 2 晚
SV 于 2024年03月19日 的回复
Josip, thanks for the positive feedback and 5-star rating! We hope to see you again soon and wish you the best with future travel.

10/10 超赞

Patrick B

满意：住宿条件和设施，清洁度
Great place to stay! Will definitely be coming back!
2024 年 3 月入住 2 晚
SV 于 2024年03月15日 的回复
Patrick, thank you for the 5-star rating! We look forward to welcoming you when you return!

8/10 还可以

MICHEL

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Very nice place to stay at BBear
2024 年 2 月入住 3 晚
SV 于 2024年03月15日 的回复
Michel, thanks for taking the time to rate and review your experience with us!

10/10 超赞

Isabel

满意：住宿条件和设施，清洁度
We really love to stay there even though it was for only one night !
2023 年 12 月入住 1 晚
SV 于 2024年03月15日 的回复
Isabel, thank you for the 5-star rating! We hope you will visit again the next time you're planning a trip to the area.

10/10 超赞

Eric

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Bien placé, parking disponible
2024 年 2 月入住 2 晚
SV 于 2024年03月15日 的回复
Eric, we're happy to hear that you enjoyed your visit and found the parking to be conveniently located. We hope you will visit again soon.

10/10 超赞

Mike

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great location, very nice size rooms for family with kids.
2024 年 2 月入住 2 晚
SV 于 2024年03月15日 的回复
Mike, thank you for the 5-star rating and review. We're happy you had a pleasant stay and hope you'll visit again soon.

10/10 超赞

Luis，Tijuana

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great location, great attention, have everything inside room, kitchen, silverware, coffee maker, tv, dvd stove, microwave, tea maker.
2024 年 2 月入住 2 晚
SV 于 2024年03月15日 的回复
Luis, thank you for the 5-star rating and review! We hope you'll visit again soon.

10/10 超赞

Leopoldo S

与家人出行
满意：住宿条件和设施，服务设施
We made a call for after hours check in, and in no time we had our room keys and parking space, all good!
2024 年 2 月入住 1 晚
SV 于 2024年03月15日 的回复
Leo, thank you for the sharing your experience with us and for the 5-star rating. We hope you'll visit again soon!

10/10 超赞

Athena，Sherman Oaks

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great room layouts.
2024 年 2 月入住 1 晚
SV 于 2024年03月13日 的回复
Athena, thank you for the 5-star rating!

10/10 超赞

Gio

满意：住宿条件和设施，清洁度
My stay was great and the price was right. Very courteous and attentive front desk people.
2024 年 2 月入住 3 晚
SV 于 2024年03月13日 的回复
Gio, thank you for the 5-star rating and review. We're happy to hear you enjoyed your experience.

10/10 超赞

Rarinthon

2024 年 2 月入住 2 晚
SV 于 2024年03月13日 的回复
Thank you for the 5-star rating!

10/10 超赞

Joo H Kim

2024 年 2 月入住 1 晚
SV 于 2024年05月16日 的回复
Thank you for the 5-star rating Joo H Kim.

10/10 超赞

joe

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Will definitely stay there again!!!
2024 年 2 月入住 1 晚
SV 于 2024年03月13日 的回复
Joe, thank you for the 5-star rating and review. We look forward to welcoming you back in the future.

10/10 超赞

Katemarie

团体旅客
满意：客房舒适度，清洁度
2024 年 2 月入住 1 晚
SV 于 2024年03月13日 的回复
Katemarie, thank you for the 10/10 rating!

10/10 超赞

Lisa

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Love it here every thing you need is near by the property is comfortable
2024 年 1 月入住 2 晚
SV 于 2024年03月13日 的回复
Lisa, we're delighted to hear that you had a pleasant stay. Thank you for the 5-star rating!

10/10 超赞

David

与家人出行, 团体旅客
满意：客房舒适度，清洁度
2024 年 1 月入住 2 晚
SV 于 2024年03月13日 的回复
David, thank you for the 10/10 rating!

10/10 超赞

Alessandro

满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚
SV 于 2024年03月13日 的回复
Alessandro, thank you for the 5-star rating!

8/10 还可以

Javier

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Spacious room, and fully equipped kitchen; both areas have a fireplace. Shout out to the gentleman (didn't get his name) who stayed after he had closed the office (i.e. on his own time) to ensure I successfully retrieved my room keys.
2024 年 1 月入住 2 晚
SV 于 2024年03月13日 的回复
Javier, thank you for taking the time to rate and review your stay with us. We hope you'll visit again soon.

8/10 还可以

Blake

2024 年 1 月入住 2 晚
SV 于 2024年03月13日 的回复
Blake, thank you for sharing your rating!

8/10 还可以

Luis Fernando

与家人出行
满意：客房舒适度，清洁度
El cuarto cuenta con los utensilios necesarios para poder preparar alimentos. El sofa cama practico cuando son mas de 3.
2023 年 12 月入住 2 晚

10/10 超赞

Ruben

与家人出行
满意：客房舒适度，清洁度
2023 年 12 月入住 1 晚

10/10 超赞

Michele，Goodyear

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great older property but very well maintained and clean. Bonus second bathroom and fireplace in both living room and bedroom. Full kitchen and all needed to cook provided. Excellent communication and friendly check in as well as extra items needed. Great value and it was cheaper to book through Expedia than direct. I’ll be back!
2023 年 12 月入住 2 晚

10/10 超赞

Jennifer

2023 年 12 月入住 1 晚
SV 于 2024年03月13日 的回复
Jennifer, thank you for the 5-star rating!

10/10 超赞

soline

与家人出行
Really love this place Low key but so convenient and close to the slopes and the village And super friendly staff
2023 年 12 月入住 2 晚

10/10 超赞

Abner

满意：住宿条件和设施，清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Jimmy

满意：清洁度、服务设施、住宿条件和设施
Staff was kind and amazing! The property and room were clean and beautiful. Would definitely come back again!
2023 年 12 月入住 1 晚

10/10 超赞

Christophe

满意：住宿条件和设施，清洁度
2023 年 12 月入住 1 晚

10/10 超赞

Tatiana

与家人出行
满意：清洁度、服务设施、住宿条件和设施
It was clean, and there was everything needed at hand. Good location, and friendly staff.
2023 年 12 月入住 2 晚

8/10 还可以

john，LANCASTER

与配偶出行
满意：住宿条件和设施，服务设施
The place is ok. But you get alot. Our room had alot for the money. We got one bedroom and living room with kitchen. Two bathrroms and two fireplace. Pool was closed. But the spa was open. Lobby has a pooltable. People were great. Its does not have a elevator. We were on the 3rd floor. Hotel room have has some remodeling. Overall good hotel for the money
2023 年 12 月入住 2 晚

10/10 超赞

Ivan

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The unit had a very nice layout. For a hotel room, It felt like an ideal small 1 person apartment. Very good location not far from the resort and right off the main boulevard. Easy parking was nice.
2023 年 12 月入住 1 晚

4/10 很差

Ivy

与家人出行
满意：服务设施
不满意：清洁度
Room was dirty and sheets were not changed. The whole room was filthy.
2023 年 11 月入住 1 晚

10/10 超赞

RUTH

与家人出行
满意：清洁度、服务设施、住宿条件和设施
We loved the spaciousness of it as well as having 2 full bathrooms. My Family and I truly enjoyed the way the rooms are set up as it makes you feel as if you are right at home.
2023 年 11 月入住 1 晚