室内游泳池,7:00 至 22:00 开放,日光浴躺椅

关于贝斯特韦斯特凯利套房酒店的点评

2.5 out of 5
贝斯特韦斯特凯利套房酒店
4915 Southgate Drive, Billings, MT

点评

9.0

非常棒

10 分 - 超赞。530 条好评,共有 846 条点评" "
8 分 - 还可以。225 条好评,共有 846 条点评" "
6 分 - 一般。55 条好评,共有 846 条点评" "
4 分 - 很差。21 条好评,共有 846 条点评" "
2 分 - 糟糕。15 条好评,共有 846 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
Joyce 于 2019年05月30日 的回复
Thank you for taking the time to review our hotel - we hope to see you again soon!

8/10 还可以

Anthony

与家人出行, 带宠物出行
A scetchy area, didn’t feel safe at times. Hotel was average and room was large and spacious. Gym was average. Too many kiddos at the pool, we didn’t utilize it!
2024 年 5 月入住 1 晚
Maria 于 2024年05月16日 的回复
Thank you for taking the time to post a review of your recent visit at our hotel. We appreciate your business and comments. It lets us know if we are doing a great job at all times or if we need to improve in a certain area.

8/10 还可以

Terry

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the tub, wish i had one that size at home. The staff was wonderful and helpful. Would definitely go back, hopefully next time they wont be painting.
2024 年 4 月入住 1 晚
Maria 于 2024年05月13日 的回复
Thank you for taking the time to post a review of your stay with us. We appreciate your comments and business. Thank you for being so understanding during the process of our hotel being painted outside. We hope to see you next time you're in town.

8/10 还可以

Emily

与家人出行
满意:清洁度、员工和服务、服务设施
The staff were super friendly and its in a pretty safe area of town. Got one of the suites and at first glance it was amazing! However when it was time for bed there wasnt much for bedding for the pull out and hardly enough pillows. The pillows were definitely on their last legs and the pull out was pretty sad, but I guess thats what you get with a pull out.
2024 年 4 月入住 1 晚
Maria 于 2024年05月3日 的回复
Thank you for letting us know how your stay was. We appreciate your business and comments. We are very sorry for the condition of the pull out couch and pillows. We will look into this right away. We hope you will continue to stay with us when in town.

10/10 超赞

Raquel

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just my daughter (8) and I stayed she had dance competition. I felt very safe and everything was close.
2024 年 4 月入住 2 晚
Angela 于 2024年04月30日 的回复
Thank you for taking the time out of your busy day to review your stay with us. We are very happy that you and your daughter had an good stay and felt safe. We hope to see you again if you come to billings again.

8/10 还可以

Kelly

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was a little old and dated.
2024 年 4 月入住 2 晚
Angela 于 2024年04月29日 的回复
Thank you for taking the time out of your busy day and reviewing your stay with us. We will share your feed back with our staff. We hope to see you again the next time you are in billings.

8/10 还可以

Cursaw

与家人及幼儿出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
They had workers right outside our window shaving the wood down....after a long drive n appt. We just needed to eat n rest but that noise of them working us annoyed finally stopped at 630 or 6....other then that it was really good we love this place
2024 年 4 月入住 1 晚
Maria 于 2024年04月22日 的回复
Thank you for letting us know how your recent stay was at our hotel. We appreciate your comments and business. We are very sorry that you were not able to rest when you first got to the hotel. We apologize for the inconvenience of the noise the painting crew did while you stayed with us. We hope this will not make you not want to come back and see us next time you're in town. Once again we are sorry for all the noise that was going on.

10/10 超赞

patricia,Buffalo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The only bad thing is where the waffle maker was is the dining room. Way to many kids making them so it made it hard to get to the other food options.
2024 年 4 月入住 2 晚
Maria 于 2024年04月17日 的回复
Thank you for taking the time to post a review of your recent stay with us. We appreciate your business and comments. We are sorry for the inconvenience you went through during breakfast. We hope you will continue to stay at our hotel if your travels bring you back to our area.

10/10 超赞

Kendra

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Maria 于 2024年04月18日 的回复
Thank you for taking the time to rate our hotel on your recent stay. We appreciate your business and feedback. We hope we get the chance to see you once again next time you're in town.

10/10 超赞

Jessica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was amazing September was so seeet! They even had a little sleeper for my son with a blanket! Our pets enjoyed their stay too! Would come Back!
2024 年 4 月入住 1 晚
Maria 于 2024年04月15日 的回复
Thank you for taking the time to post a review of your recent stay with us. We appreciate your business and comments. We are happy to hear that you enjoyed your stay and that you will continue to stay at our hotel if your travels bring you back to Billings.

8/10 还可以

Lucretia

2024 年 4 月入住 2 晚
Maria 于 2024年05月3日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope we get the chance to see you next time your travels bring you back to Billings.

10/10 超赞

Debbie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Maria 于 2024年04月10日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will continue to stay with us if your travels bring you back to our area.

10/10 超赞

Matthew

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was nice and clean and the staff were very nice and helpful even being short staffed.
2024 年 3 月入住 2 晚
Maria 于 2024年04月1日 的回复
Thank you for taking the time to let us know how your stay was. We appreciate your business and comments. We are happy to hear that you had a nice stay and liked our hotel. We hope you will continue to stay with us if your travels bring you back to Billings.

10/10 超赞

Christopher

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place
2024 年 3 月入住 3 晚
Maria 于 2024年03月15日 的回复
Thank you for letting us know how your stay was. We appreciate your business and comments. We hope you will continue to stay with us when in Billings.

6/10 一般

Tim

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
It was an ok stay. We didn’t like the laminate flooring, the amount of chemicals in the pool, and it was NOISY. I understand that kids and animals stay there too, but it seemed like there was little to no insulation in the walls to prevent noise transfer. We slept like babies, and by that I means we woke up several times throughout the night. We definitely won’t be staying at this Best Western again.
2024 年 3 月入住 1 晚
Maria 于 2024年03月6日 的回复
Thank you for sharing your experience of your stay at our hotel. We appreciate your business and comments. We are sorry for not exceeding your expectations. We try very hard to make everyone's stay a pleasant one. Thank you once again and we sincerely apologize for the inconvenience you went through during your stay. Take care.

10/10 超赞

Marc

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Angela 于 2024年03月5日 的回复
Thank you taking the time to rate our hotel on your stay with us. We appreciate your business and feedback. We hope you will come back and see us again the next time you are in town.

10/10 超赞

Joy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access and location was convenient to numerous destinations. Realized it was a family oriented stay but did not appreciate wet carpets and dripping wet kids running through hallways til 11pm!
2024 年 2 月入住 1 晚
Angie 于 2024年02月26日 的回复
Thank you for taking the time to review your stay with us. We are very sorry for the inconvenience for the wet carpet in the halls from the children leaving the pool, but unfortunately there are some thing that are out of our control. We appreciate your business and feedback. We hope you will come back and see us again the next time you are in Billings.

10/10 超赞

Rich

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Rob 于 2024年02月13日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will come back and see us again the next time you are in town.

10/10 超赞

Daniell

2024 年 2 月入住 1 晚
Maria 于 2024年03月27日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will continue to stay at our hotel if your travels bring you back to Billings.

10/10 超赞

Brian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Angie 于 2024年02月5日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will come back and see us again next time you're in town.

10/10 超赞

Denise

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our go to place when we have to be in Billings. Great friendly staff, clean property, quiet. Convenient to interstate.
2024 年 2 月入住 1 晚
Angie 于 2024年02月3日 的回复
Thank you for taking the time to review our hotel. We appreciate your business and feedback. We hope you will come back and see us again next time you're in town.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly suggest for pet parents
Great service from the front desk staff, and awesome accommodations. Friendly atmosphere and cool decor. Most of all, my pups are welcome here which was a big win for a long road trip.
2024 年 1 月入住 1 晚
Maria 于 2024年01月30日 的回复
Thank you for taking the time to post a review of your recent stay with us. We appreciate your business and comments. We are happy to learn that you enjoyed your stay and liked our hotel. We hope you will continue to stay with us in the future.

10/10 超赞

Kyle

与家人及幼儿出行, 带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
Awesome pool and kind staff
2024 年 1 月入住 1 晚
Angie 于 2024年01月29日 的回复
Thank you for taking the time to review our staff and pool. We appreciate your feedback and will share it with our entire staff. We hope that you will come back and see us again.

8/10 还可以

Jeremy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great staff, clean spacious rooms
2024 年 1 月入住 2 晚
Angie 于 2024年01月26日 的回复
Thank you for taking the time to post a review of our hotel. We appreciate your business and feedback. We will share your comments with our entire staff. We hope you will continue to stay with us if your travels bring you back to our area.

10/10 超赞

Raquel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Angie 于 2024年01月26日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will come back and see us again next time you're in town.

6/10 一般

Luke

与家人及幼儿出行, 与家人出行
满意:员工和服务,清洁度
Great pool! Average room, facilities and breakfast. Treadmill and universal weight machine were both broken.
2024 年 1 月入住 1 晚
Angie 于 2024年01月18日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We will share your feed back with our maintenance staff on our gym equipment. We hope you will continue to stay with us if your travels bring you back to our area.

8/10 还可以

Helena

与家人及幼儿出行
满意:员工和服务、服务设施、住宿条件和设施
Great pool
2024 年 1 月入住 1 晚
AW 于 2024年01月17日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will continue to stay with us if your travels bring you back to our area.

10/10 超赞

Alicia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Maria 于 2024年01月8日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will continue to stay with us if your travels bring you back to our area.

10/10 超赞

Rebecca

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was wonderful! The staff was friendly and Courteous and the breakfast was delicious!
2024 年 1 月入住 1 晚
Maria 于 2024年01月8日 的回复
Thank you for letting us know how your stay was. We appreciate your business and feedback. We are happy to learn that you enjoyed your stay, our breakfast and loved our friendly staff. We hope to see you next time you're in town.

10/10 超赞

Lindsey

与家人及幼儿出行, 与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Maria 于 2024年01月8日 的回复
Thank you for rating our hotel on your recent stay. We appreciate your business and feedback. We hope you will continue to stay at our hotel if your travels bring you back to Billings.

6/10 一般

真实旅客

与家人出行
满意:住宿条件和设施,清洁度
不满意:客房舒适度,员工和服务
Not pet friendly
Pet owners beware! While pets stay free at this hotel, you can not leave them for any reason. You can not go to dinner or even use the pool unless someone is able to stay in your room at all times. Otherwise the hotel was clean, staff was friendly, and the hotel is very nice.
2023 年 12 月入住 1 晚
Maria 于 2024年01月8日 的回复
Thank you for taking the time to post a review of your stay. We appreciate your business and comments. I'm sorry for the inconvenience of not allowing your pet to stay in the room when you went out for dinner. We have this policy to minimize the noise level so all our guests enjoy their stay. We do allow for your pet to stay in the room while you come down for breakfast or go in our pool area, we only ask that you let the front desk know in case we have a noise complaint we know where to look.

10/10 超赞

Richard

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Maria 于 2023年12月27日 的回复
Thank you for taking the time to rate our hotel on your recent stay. We appreciate your business and feedback. We hope to see you next time you're in Billings. Have a great and safe New Year's.

10/10 超赞

MERIAH J

满意:清洁度、员工和服务、住宿条件和设施
Great place to stay! Kids had fun in the pool.
2023 年 12 月入住 1 晚
Maria 于 2023年12月18日 的回复
Thank you for taking the time to post a review of your recent stay with us. We appreciate your business and comments. We are happy to find out that you and your kids enjoyed your stay at our hotel. We hope to see you next time your travels bring you back to Billings. Happy Holidays!

10/10 超赞

Jessica

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quick getaway for son’s birthday. He loved the fresh cookies, the pool, the breakfast. Room was tidy, staff was friendly and helpful. Will definitely stay again.
2023 年 12 月入住 1 晚
Rob 于 2023年12月15日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and comments. We hope to see you next time you're in town. Happy Holidays!

10/10 超赞

Jose

与家人出行, 团体旅客, 商务旅客
满意:客房舒适度,住宿条件和设施
2023 年 12 月入住 1 晚
Rob 于 2023年12月15日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and comments. We hope to see you next time you're in town. Happy Holidays!

10/10 超赞

Pamela

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Consistently excellent
This is the place to stay with kids when in Billings.
2023 年 12 月入住 2 晚
Best Western Plus Kelly Inn & Suites 于 2023年12月12日 的回复
Thank you for leaving us a review! We appreciate your business and feedback. Our playland pool is always a kid's favorite! We hope to see you again!

10/10 超赞

Terrille

满意:住宿条件和设施,员工和服务
Hotel and staff was amazing! My kids loved the pool. The only thing was the pool guy was a little rude.
2023 年 12 月入住 3 晚
Maria 于 2023年12月11日 的回复
Thank you for posting a review of your recent stay. We appreciate your business and comments. We are happy to hear that you and your children enjoyed your stay. We are very sorry that the staff member who was taking care of the pool was rude. We will have a meeting with him in regards to this. We hope you will continue to stay with us when in Billings. Happy Holidays!

10/10 超赞

Kris

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Maria 于 2023年12月11日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and comments. We hope to see you next time you're in town. Happy Holidays!

10/10 超赞

Noah

2023 年 12 月入住 1 晚
Best Western Plus Kelly Inn & Suites of Billings 于 2024年01月2日 的回复
Thank you for leaving us a review! We appreciate your feedback and business, we hope that you will stay with us again when in Montana!

8/10 还可以

Jessica

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are extremely attentive and friendly in all areas of the building. The whole place appeared clean and the environment is cozy. The pool was smallest than appeared in pictures but fun! The beds are ok comfort-wise. The water is super noisy but it didn't bother us, though I could see how it may bother some. We really appreciated the hot breakfast too! We'd stay again.
2023 年 12 月入住 1 晚
Maria 于 2023年12月6日 的回复
Thank you for taking the time to post a review of your stay. We appreciate your business and comments. We are happy to learn that you liked our hotel and friendly staff. We can't wait to see you next time you're in town. Happy Holidays!

10/10 超赞

Daniel

满意:清洁度
2023 年 11 月入住 1 晚
Maria 于 2023年12月6日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope you will continue to stay with us if your travels bring you back to Billings. Happy Holidays!

8/10 还可以

Courtney

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My ONLY complaint would be that the bed was SUPER hard, some people prefer that, so grain of salt. September at the front desk was an absolute joy and the atmosphere and decor they had for Christmas was super cute and cheery. I would stay there again for sure!
2023 年 11 月入住 1 晚
Best Western Plus Kelly Inn & Suites of Billings 于 2023年11月25日 的回复
Thank you for taking the time to share how your stay with us was. We appreciate your feedback, we apologize that the bed was hard and caused you discomfort. Thank you for complimenting our staff and our decorations! We look forward to your next stay with us!

8/10 还可以

Doris

满意:清洁度
2023 年 11 月入住 1 晚
Maria 于 2023年11月20日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. We hope to see you next time you're in town.

8/10 还可以

Therese

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Place was very clean and comfortable. Loud for a short period with children running in the halls but was quite during the night. Could have used another chair for comfort in sitting in the room.
2023 年 11 月入住 1 晚
Rob 于 2023年11月15日 的回复
Thank you for posting a review of your stay. We appreciate your business and feedback. We are sorry that there was children running through the halls. We try our best to control situations like that when we become aware. We hope you will continue to stay with us in the future.

10/10 超赞

Erin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super clean and comfy
This is the second time I have stayed at this hotel. It is the cleanest hotel I’ve stayed at in awhile. The pool is so much fun too. I will always stay at this hotel whenever I’m in Billings.
2023 年 11 月入住 1 晚
Rob 于 2023年11月13日 的回复
Thank you for taking the time to post a review of your stay. We appreciate your business and comments. We are happy to hear your comments on our cleanliness and that you enjoy the pool. We hope to see you next time you're in town.

10/10 超赞

Nathaniel

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Best Western Plus Kelly Inn & Suites 于 2023年11月12日 的回复
Thank you for leaving us a review! We greatly appreciate your business and hope that you will stay with us again in the future.

8/10 还可以

Teresa

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Best Western Plus Kelly Inn and Suites 于 2023年11月13日 的回复
Thank you for leaving us a review! We appreciate your feedback. We hope that you will stay with us again on your travels!

8/10 还可以

cheryl

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Best Western Plus Kelly Inn & Suites 于 2023年11月11日 的回复
Thank you for leaving us a review, we appreciate your business! We hope that you will stay with us again on your travels!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Maria 于 2023年11月10日 的回复
Thank you for taking the time to rate our hotel. We appreciate your business and feedback. It lets us know if we are doing a great job at all times. We hope you will come back and see us next time you're in town.

10/10 超赞

Vance

满意:清洁度、员工和服务、住宿条件和设施
Clean, great morning breakfast, nice rooms
2023 年 11 月入住 2 晚
Maria 于 2023年11月10日 的回复
Thank you for taking the time to post a review of your stay. We appreciate your business and comments. We are happy to find out that you had a nice stay and enjoyed breakfast. We hope to see you next time you're in town.