阿什维尔比尔特莫尔公园城镇广场附近酒店

“I rarely leave negative reviews, but my customer service experience with Hilton Asheville Biltmore Park was extremely disappointing. July 17, I received a call informing me that my reserved room had a water issue and that I would be relocated to another hotel. I was assured that, because of the inconvenience, my entire three-night stay would be reimbursed. I was also told that I would receive all of the details by email. Unfortunately, after landing in Asheville with my young child, I had not……

“everything is very good ！”

“Great location. Nice amenities. Great staff.”

“Good stay. Only downer was the conditioner dispenser in the shower was empty. Was only there one night, and was in a hurry, and no conditioner”

“k”

“Nice hotel and close to airport. However they said it had a free airport shuttle, but it does not. So keep this in mind if you need the service.”

“Evening is good”

“Rooms were clean and overall good experience. Breakfast was basic but no issues”

“It was great for what we needed. Convenient for the restaurant and the running trails. Breakfast was more extensive than we expected.”

“Air conditioning unit was very loud and distracting. The staff were excellent and accommodating.”

“Room was disgusting, open the closet door and it’s an old water bottle filled with pee from who knows how long ago. Sheets smelled dirty, bathroom was clean despite the walls near the bathtub falling apart. Staff was zero help and they will profile you. After telling them about the bottle of pee you would think it would be immediately removed and offer us to switch rooms. None of that happened it stayed in the room until we checked out. During the free breakfast the man working in the kitchen……

“是的。”

“good”

“Breakfast was exceptional”

“Great location, great staff. One elevator out of service, hot water very slow to get to rm 300 (end of hall), soft pillows. None of these issues are deal breakers. If I return to the area I would stay again.”