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关于宾厄姆顿红屋顶旅馆的点评

2 out of 5
宾厄姆顿红屋顶旅馆
650 Old Front St, Binghamton, NY

点评

7.4

还可以

10 分 - 超赞。258 条好评,共有 1003 条点评" "
8 分 - 还可以。373 条好评,共有 1003 条点评" "
6 分 - 一般。195 条好评,共有 1003 条点评" "
4 分 - 很差。87 条好评,共有 1003 条点评" "
2 分 - 糟糕。90 条好评,共有 1003 条点评" "

7.4/10

清洁度

8.0/10

员工和服务

7.2/10

服务设施

7.2/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

Chung-Ying

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚

8/10 还可以

YONG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Location
Perfect location when we travel next day to Ottawa
2019 年 6 月入住 1 晚

8/10 还可以

ZHENHAI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
规格的连锁酒店
总体还是不错的。这是一个连锁酒店,管理规范,不是那些印度人的酒店。位置也不错,高速路旁边,附近有一个小村庄,有麦当劳。如果路过这里,可以选择。
2018 年 5 月入住 1 晚

8/10 还可以

André

满意:员工和服务、服务设施、住宿条件和设施
Tout aurait été parfait n’eut été des serviettes de douche des occupants précédents qui sont restées accrochées derrière la porte de la salle de bain, ce qui laisse présager un ménage fait à la sauvette.
2024 年 5 月入住 1 晚

8/10 还可以

Catherine,blue point

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Sharma RediResponse Specialist 于 2024年05月13日 的回复
Hello Catherine,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BINGHAMTON NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 还可以

Lisa L,Garnerville

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very clean property
2024 年 5 月入住 1 晚
Sharma RediResponse Specialist 于 2024年05月12日 的回复
Thank you for taking the time to write about experience at the RED ROOF INN BINGHAMTON NORTH. Lisa, I am happy to hear that you found our hotel to be very clean. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Lisa, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、服务设施
Only a so so breakfast and a small room. Guest room lacked a chair, the toilet rocks, the bathroom door sticks shut, and the hall door slams shut unless you hold it. Overall the room was clean and the staff were very nice. The area is rundown but the motel was in pretty good condition. I would stay there again if needed.
2024 年 5 月入住 2 晚
Dannielle Rediresponse Specialist 于 2024年05月7日 的回复
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BINGHAMTON NORTH. We are grateful to know that you were pleased with the clean room, n ice staff and upkeep of the property, yet, we are saddened to read that the breakfast wasn't to your standard, there was no chair in the room, the area being not up to par along with the other issues mentioned. We strive to provide exceptional service to all of our guests and regret that we fell short of your expectations. We value your feedback and will use it to improve our service for future guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

6/10 一般

Thomas

与配偶出行
不满意:住宿条件和设施
Narrow parking spaces
2024 年 5 月入住 1 晚
Dannielle Rediresponse Specialist 于 2024年05月7日 的回复
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BINGHAMTON NORTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the narrow parking spaces. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered during your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 还可以

Sandra

满意:清洁度、服务设施、住宿条件和设施
People on next room very loud until midnight. Thin walls. Had to change rooms. Both staff and asked them to stop and were unsuccessful. Some people are just rude
2024 年 5 月入住 1 晚

8/10 还可以

Roland

与配偶出行
满意:员工和服务,清洁度
Reliable....come stay on our journey, clean
2024 年 4 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2024年04月25日 的回复
Dear Roland,Though it's great to see that you had a good stay at our Red Roof Inn Binghamton North. It Is great to know that you found our hotel to be both reliable and clean on your journey. We at Red Roof appreciate your business and truly value your feedback.Thank you again for sharing your experience. We hope to welcome you back for a more seamless stay.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 还可以

yvon

与家人出行
满意:住宿条件和设施,清洁度
Manque d isolation pour le bruit
2024 年 4 月入住 1 晚
LaTunde RediResponse Specialist 于 2024年04月23日 的回复
Dear Yvon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BINGHAMTON NORTH. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that you made us your choice of stay. However, regarding your comment of the lack of noise insulation, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 还可以

Jenna

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was very clean and had all the extras some may need like fridge, microwave, coffee pot and coffee. Building was also very well kept and staff very friendly. Breakfast is included with your stay, bread, bagels or waffles was the option. Fridge and yogurt would be great grab and go options to add!
2024 年 4 月入住 1 晚
Xao RediResponse Specialist 于 2024年04月20日 的回复
The team at our Red Roof Inn Binghamton North would like to thank you for sharing your feedback with us, Jenna. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our cleanliness, along with our well-kept property and the friendly staff delighted us. As it relates to expanding the grab and go options, your feedback may be taken into account.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

8/10 还可以

Suzanne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Murs de carton. On entend tout ce qui ce passe et dit dans les chambres adjacentes
2024 年 4 月入住 1 晚
Xao RediResponse Specialist 于 2024年04月20日 的回复
Merci de nous faire part de votre retour, Suzanne. L'équipe du Red Roof Inn Binghamton North a été ravie d'apprendre que votre séjour s'est soldé par une note de 4/5. Cependant, vous avez mentionné que vous pouviez entendre les personnes dans les pièces adjacentes en raison de la faible épaisseur des murs. En tant que tel, vos sentiments pourront être pris en compte à l’avenir.Les commentaires des clients, comme le vôtre, contribuent à la croissance de Red Roof, c'est pourquoi nous souhaitons vous remercier pour vos commentaires. Il nous fera plaisir de vous proposer d'autres futurs séjours.Salutations,XaoRed Roof ManagementRediResponse Specialist

10/10 超赞

Steve

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was above my expectations
2024 年 4 月入住 1 晚
Oshane RediResponse Specialist 于 2024年04月19日 的回复
Dear Steve, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BINGHAMTON NORTH. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 糟糕

Anthony

与家人出行
不满意:住宿条件和设施
The ceiling was leaking in our bathroom from the shower on the second floor above us and there was a musty smell in our room, should remove this place from your list
2024 年 4 月入住 1 晚
Oshane RediResponse Specialist 于 2024年04月19日 的回复
Dear Anthony, Thank you for taking the time to tell us about your experience at the RED ROOF INN BINGHAMTON NORTH.I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the condition of the ceiling you highlighted along with the other concern mentioned. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 一般

Mariya

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 1 晚
Oshane RediResponse Specialist 于 2024年04月16日 的回复
Hello Mariya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BINGHAMTON NORTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 超赞

John

2024 年 4 月入住 1 晚

8/10 还可以

Donna

与配偶出行
满意:住宿条件和设施,员工和服务
The staff was very friendly
2024 年 4 月入住 1 晚
Oniel Rediresponse Specialist 于 2024年04月12日 的回复
Thank you Donna, for taking the time to write a review of your stay at the Red Roof Inn Binghamton North. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 一般

Marie-France

团体旅客
满意:清洁度
不满意:服务设施
Manque de commodités : pas de porte-savon, pas de sèche-cheveux, pas de serviette pour sortir du bain, pas de shampoo, peu de variétés au déjeuner.
2024 年 4 月入住 1 晚
Oniel Spécialiste de la redirection 于 2024年04月12日 的回复
Merci Marie d'avoir pris le temps de rédiger un avis sur votre séjour au Red Roof Inn Binghamton North. Veuillez accepter nos plus sincères excuses pour les fournitures qui manquaient dans la salle. Chez Red Roof, nous avons l'intention d'avoir votre confiance en notre capacité à prévenir des problèmes similaires à l'avenir.Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Merci d'avoir partagé vos préoccupations et j'espère que vous nous donnerez l'occasion de mieux vous servir chez Red Roof la prochaine fois que vos projets de voyage nécessiteront un hébergement.Sincèrement,OnielGestion RedRoofSpécialiste de la redirection

6/10 一般

Roland

与配偶出行
满意:员工和服务
Could have a better breakfast
2024 年 4 月入住 1 晚
Tianna RediResponse Specialist 于 2024年04月10日 的回复
Dear Roland,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORANGE TX. You mentioned that the breakfast was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Nonetheless, we appreciate your 3/5 rating. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 超赞

Lawrence

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Oniel Rediresponse Specialist 于 2024年04月9日 的回复
Thank you Lawrence, for taking the time to write a review of your stay at the Red Roof Inn Binghamton North. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 还可以

Ilene,Brooklyn

带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
The people who worked there were great. The breakfast offerings were disappointing.
2024 年 4 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2024年04月25日 的回复
Hello Ilene,Thank you for choosing to stay at our Red Roof Inn Binghamton North. Though it is encouraging to see that you were pleased with our staff service, you've indicated that the options offered for breakfast did not meet your expectations. This is regrettable to hear, however, we appreciate you bringing this to our attention. Feedback from our guests is always welcomed as we strive to improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 超赞

Marco

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room could had been e bit more clean but overall good experience.
2024 年 4 月入住 1 晚
Oniel Rediresponse Specialist 于 2024年04月7日 的回复
Hi Marco,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Binghamton North. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. However, our apologies for any inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 还可以

Chrisandra

与家人出行
满意:员工和服务,清洁度
It was a convenient location. The bathtub doesn't drain when taking a shower.
2024 年 4 月入住 1 晚
Oniel Rediresponse Specialist 于 2024年04月7日 的回复
Hi Chrisandra,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Binghamton North. I'm glad you took liking to our hotel's location, however, our apologies for any inconvenience caused by the shower draining system. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 一般

Fangming

满意:服务设施,员工和服务
The noise from the next room is too loud
2024 年 3 月入住 1 晚
Recordo, Rediresponse Specialist 于 2024年03月28日 的回复
Hey Fangming,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Binghamton North. I'm sorry to hear that your stay wasn't all that comfortable due to the noise coming from next door. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 糟糕

Jacquelin

与配偶出行, 商务旅客
2024 年 3 月入住 2 晚
Recordo, Rediresponse Specialist 于 2024年03月26日 的回复
Hello Jacquelin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Binghamton North and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 还可以

Graziella

满意:清洁度、员工和服务、住宿条件和设施
Only stayed 1 night as we were travelling through but it was neat and tidy! No complaints.
2024 年 3 月入住 1 晚
Recordo, Rediresponse Specialist 于 2024年03月26日 的回复
Hey Graziella,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Binghamton North. It's great to hear that you had a good stay with us and found our rooms to be neat and tidy. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 一般

Denys

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Ok for one night stay
2024 年 3 月入住 1 晚
Dannielle Rediresponse Specialist 于 2024年03月22日 的回复
Dear Denys,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BINGHAMTON NORTH. We are grateful to know that you were satisfied with your one night stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to have you back in your future travels.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

8/10 还可以

Elizabeth

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Tianna RediResponse Specialist 于 2024年02月22日 的回复
Hello Elizabeth,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Binghamton North and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 很差

timothy

商务旅客
i was not aware they wanted a $60 cash deposit. not for a motel like this. Since i was so tired and i would have lost my reservation i agreed but they had no ATM!!!! So i went in search for one. I was told about the no smoking policy. Happy to oblige since i don’t smoke. The room smelled like my chain smoking grandmothers house. there were ashes on the lampshades. i complained and was told they will inform management. The microwave and fridge were dirty with crumbs and finger pitting smudges. 100$ a night i would expect much better accommodations. the staff was nice. upon my rush to leave not wanting to lose my $60 deposit i stopped for a side. I put in doing change. then a dollar. paper money acceptor didn’t work. do i want to get change. got it, returned…. sold out. i left the hotel wanting to cry. my bags smell like grandma now.
2024 年 2 月入住 1 晚

10/10 超赞

rick

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very informative and friendly. The facilities were spotless and accommodating. The only problem was finding it -- it's on a spur off the main road.
2024 年 1 月入住 1 晚
Chirell RediResponse Specialist 于 2024年01月18日 的回复
Dear Rick,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Binghamton North. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, spotless facilities; however I do apologize for the inconvenience in finding the location. Honest guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

4/10 很差

Ted

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cold Comfort… want a refund….
Got there at 4pm, our room wasn’t clean. Soap and towels from the last guests still sitting in bathroom and garbage not changed. The bed sheets in room one had large stains on them (likely a squirter?) and long black hairs all over the bed sheets. Looked like someone had spilt something on the floor and all over the bed frame. We asked for the room to be cleaned again, so the cleaner kicked us out of the room to clean but he only changed the bedsheets. Room number two stunk like wet cigarette butts, and the heat did not work. So they moved my friends to the room across the hall, which smelled even worse and the sink didn’t drain properly. Bathroom had a distinct sewage like odour so my friends had to come and use the bathroom in room one.
2024 年 1 月入住 1 晚
Gabrielle RediResponse Specialist 于 2024年01月13日 的回复
Dear Ted,Thank you for your review following your stay at Red Roof Inn Binghamton North. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the stains mentioned, the smell described and the other issues hindered, which was saddening to read. I have shared your comments with our management team.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

8/10 还可以

Scott

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Gabrielle RediResponse Specialist 于 2024年01月13日 的回复
Thank you for taking a moment to leave a review, Scott. The staff and I at the Red Roof Inn Binghamton North appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

6/10 一般

Carrie

满意:客房舒适度
不满意:清洁度
New years eve
The room was mostly clean. There were stains on the comforter and the sheets. There was no place to hang your towels in the bathroom. There is no smoking in the hotel yet I could smell weed being smoked.
2023 年 12 月入住 1 晚
Oniel Rediresponse Specialist 于 2024年01月10日 的回复
Hi Carrie,Thank you for taking the time to write a review of your stay at the RED ROOF INN BINGHAMTON NORTH. I'm happy to read that you were satisfied with the cleanliness of the room you were assigned. However, I am disappointed to read the encounter you described, please accept our apologies for any inconvenience. I’ve shared your encountered with management.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 还可以

Ralph

满意:客房舒适度,清洁度
Good one-night stay
Room was cold when I checked in but heater worked well. Bed very comfortable. Room was nice and quiet. And as an EV owner, was very happy there was a Level 2 charger on site.
2023 年 12 月入住 1 晚
Olivia RediResponse Specialist 于 2023年12月26日 的回复
Hello Ralph, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Binghamton North. We welcome your 4/5 score and are happy to hear you had a great encounter with us, especially regarding our heater that worked well for you, your bed was comfortable, your room was nice and quiet and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 超赞

Arthur

带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was fine and comfortable. The only problem is the window in the room did not fully close. There is a very tiny gap. As long as I keep the curtains closed it isnt that bad.
2023 年 12 月入住 1 晚
Xao RediResponse Specialist 于 2023年12月20日 的回复
Thanks for sharing your feedback with us, Arthur. The staff at our Red Roof Inn Binghamton North was elated to see that we earned your 5/5 score. You mentioned that everything was fine and comfortable, which was pleasing to read. In regard to your issue closing the window fully, this may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

4/10 很差

trisha

满意:员工和服务
不满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
Sharma RediResponse Specialist 于 2023年12月5日 的回复
Hello Trisha, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BINGHAMTON NORTH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 还可以

Claude,LA PRAIRIE

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was Ok
2023 年 11 月入住 1 晚
Sharma RediResponse Specialist 于 2023年12月5日 的回复
Dear Claude,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BINGHAMTON NORTH. I am happy to read your comments about our hotel was ok, resulting in a 4/5 score. Please know that we value you as our guest and appreciate your business. We hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management

8/10 还可以

J. R.,RANTOUL

满意:清洁度、员工和服务、住宿条件和设施
It was nice our quick stay.
2023 年 11 月入住 1 晚
Sharma RediResponse Specialist 于 2023年11月29日 的回复
Dear J.R,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BINGHAMTON NORTH. I am glad to hear that you found your stay to be nice resulting in a 4/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 超赞

Patricia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was an amazing stay Carolyn the room cleaner was a joy to be around and talk to she was fabulous
2023 年 11 月入住 1 晚
Olivia RediResponse Specialist 于 2023年11月23日 的回复
Thank you, Patricia, for taking the time to share your feedback regarding your experience at the Red Roof Inn Binghamton North. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our amazing staff At Red Roof, we hope to continue to provide great experiences for you. I will make sure to share your comments with the rest of our team in acknowledgement of a job well done. Thank you again for sharing your experience with us. We would love to see you again at any one of our Red Roof locations, should your travels bring you back in town. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 糟糕

Myavav

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
One room had no heat and a broken shower l. They moved us from that room to another room with a broken fridge that smelled horrible and a broken television.
2023 年 11 月入住 2 晚
Sharma RediResponse Specialist 于 2023年11月19日 的回复
Dear Myavav, We are sorry to hear about your recent experience at the RED ROOF INN BINGHAMTON NORTH. We strive to provide guests with all the comforts of home so, it saddens us to learn that your stay was hindered due to no heat and the broken shower in the first, and the broken fridge, foul odor, and broken television in the second room I have shared your feedback with the appropriate team to ensure that there isn't a repeat of this situation for you or any of our future guests.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us at Red Roof again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 超赞

Sharon

2023 年 11 月入住 1 晚
Carla Red Roof Management 于 2023年11月18日 的回复
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Binghamton North and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 一般

Mandy

与配偶出行
满意:住宿条件和设施,员工和服务
不满意:服务设施
Cleaning could be better!
2023 年 11 月入住 1 晚
Gabrielle RediResponse Specialist 于 2023年11月11日 的回复
Thank you for taking a moment to leave a review, Mandy. The staff and I at the Red Roof Inn Binghamton North appreciate your 3/5 score following your stay. You stated that the cleaning could have been better. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 还可以

Agnès

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Gabrielle RediResponse Specialist 于 2023年11月8日 的回复
Thank you for taking a moment to leave a review, Agnes. The staff and I at the Red Roof Inn Binghamton North appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 还可以

Mary

与配偶出行
Overall a very good stay. The only complaint was the bed. We kept falling into the middle…. Think it is time for a new mattress!?!
2023 年 11 月入住 1 晚
Gabrielle RediResponse Specialist 于 2023年11月8日 的回复
Thank you for taking a moment to leave a review, Mary. The staff and I at the Red Roof Inn & Suites Dover Downtown appreciate your 4/5 score following your stay. I am happy that you had an overall very good stay. However, you stated that the bed was not to your liking. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

10/10 超赞

kim

满意:清洁度、员工和服务、服务设施、住宿条件和设施
great stay
2023 年 11 月入住 1 晚
Gabrielle RediResponse Specialist 于 2023年11月8日 的回复
Thank you for taking a moment to leave a review, Kim. The staff and I at the Red Roof Inn Binghamton North appreciate your 5/5 score following your stay. I am happy that you had a great stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 超赞

kim

满意:清洁度、员工和服务、服务设施、住宿条件和设施
great staff.
2023 年 10 月入住 1 晚
Gabrielle RediResponse Specialist 于 2023年11月2日 的回复
Dear Kim, Everyone here at the Red Roof Inn Binghamton North was proud to see your 5/5 score. Your kind words regarding our great staff are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 糟糕

Rizgar

商务旅客
满意:住宿条件和设施
不满意:服务设施,清洁度
The bath was blocked, I stayed in room 217,, the bed was not comfortable at all, the breakfast was just light cereal and tea or coffee,
2023 年 10 月入住 1 晚
Kamaria Red Roof Management RediResponse Special 于 2023年10月31日 的回复
Dear Rizgar,Thank you for taking the time to tell us about your experience at the RED ROOF INN BINGHAMTON NORTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bed not being to your liking, the breakfast not being to your liking and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2023年10月22日 的回复
Hello Mary,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 还可以

Peng

团体旅客
Quiet place, place wasn’t as clean but good enough for the price
2023 年 10 月入住 1 晚
Abigail RediResponse Specialist 于 2023年10月22日 的回复
Hello Peng,Thank you for taking the time to tell us about your stay at the Red Roof Inn Binghamton North. I'm elated to see that your stay was quiet and the price good. You highlighted that your stay wasn't as clean. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. It would be a pleasure to have you stay with us again in the future, so that we can have the opportunity to provide you with a better experience.Sincerely, Abigail RediResponse Specialist