The Jannat Regency is a wonderful hotel located in southeastern Bishkek. Although it has a wonderful exterior, the interior has a few issues.
Check-In - 2/5
Check-in was difficult. Had the wrong room key type, broken electronic lock (happened twice more during my stay), room wasn't cleaned from the previous occupant, and had no key for the power (you have to put a key card in a slot to have power in the room). The friendly concierge made that experience bearable.
Management - 5/5
The manager was always helpful, friendly, and answered all my questions. She was truly the brightest part of the stay.
Staff - 5/5
The staff are friendly, helpful, and most can speak decent English. They were always ready to assist me whenever I was in need.
Housekeeping - 2/5
Staff sometimes enters the room without knocking and sometimes barely cleans. I think the sheets were changed once during my stay, and I don't think the top cover was changed at all. Most times, cleaning staff did not arrive until after 3:00 PM.
Room - 3/5
Comfy bed and nice design, but wireless is spotty. TV reception also cut in and out all the time. I had to reset the cable box to get it to work again, but only from anywhere between 2 minutes and 2 hours.
Check-Out - 5/5
Just had to drop off my key card, say my room, and the hotel had already arranged for a shuttle to take me and another group to the airport.
Amenities - 3/5
Great breakfast buffet. Need clearer location directions for in-house amenities.
