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关于俾斯麦拉迪森酒店的点评

3 out of 5
俾斯麦拉迪森酒店
605 E Broadway Ave, Bismarck, ND

点评

8.0

很好

10 分 - 超赞。382 条好评，共有 1002 条点评" "
8 分 - 还可以。347 条好评，共有 1002 条点评" "
6 分 - 一般。149 条好评，共有 1002 条点评" "
4 分 - 很差。78 条好评，共有 1002 条点评" "
2 分 - 糟糕。46 条好评，共有 1002 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

7.6/10

环保

点评

2/10 糟糕

Michelle

Booked for a night and they were overbooked never got a room
2024 年 5 月入住 1 晚
Trudy 于 2024年05月16日 的回复
Dear Michelle,On behalf of the Radisson Hotel Bismarck, we would like to extend our sincerest apologies for the inconvenience you experienced during your recent visit to the Radisson.We deeply regret that we were unable to honor your reservation due to an unexpected oversell situation.At the Radisson, we strive to provide exceptional service and accommodations to all of our guests. On this occasion, we failed to meet our own standards and your expectations. We are truly sorry for the frustration this caused you.Once again, please accept our heartfelt apologies, and I hope you will give us another opportunity to serve you better in the future.Warm Reguards,Trudy Anderson, General Manager

10/10 超赞

Cheryl

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel
2024 年 5 月入住 1 晚
Michelle 于 2024年05月15日 的回复
We appreciate your business!

8/10 还可以

Ron

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a great place to stay
2024 年 5 月入住 1 晚

8/10 还可以

JESSICA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good stay. Kids enjoyed the pool.
2024 年 4 月入住 1 晚

6/10 一般

Susana

与家人出行
满意：员工和服务
My cousin and I stayed at this hotel because a friend of mine was getting married there. The hotel was nice but they don't do daily housekeeping. We had a lot of trash in our room that we kept putting in bags so it wouldn't be all over the place. We called several times and nobody came to get our trash until the third day that we were there. They also weren't refreshing our towels. I'm not sure if I would stay there again.
2024 年 4 月入住 4 晚

2/10 糟糕

Jen

不满意：清洁度、员工和服务、住宿条件和设施
In the past this hotel has been my go to, I will not be going to it again. In great need of an overhaul. I am being incredibly gracious.
2024 年 5 月入住 1 晚
Trudy 于 2024年05月2日 的回复
Dear Jen,Thank you for bringing your concerns to our attention. We sincerely apologize for the shortcomings you experienced during your stay with us.Your feedback is invaluable to us and we are committed to addressing these issues promptly. Please except our sincerest apologies once again and we hope to have the pleasure of welcoming you back in the future.Sincerely, Trudy Anderson, General Manager

8/10 还可以

Karen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Sara

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is close to events, shopping, and restaurants.
2024 年 4 月入住 1 晚

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施
Great place to stay, lots of dining options close by.
2024 年 4 月入住 1 晚

8/10 还可以

Paul

2024 年 4 月入住 2 晚

8/10 还可以

Brandon

2024 年 4 月入住 1 晚

6/10 一般

George

满意：员工和服务，清洁度
不满意：住宿条件和设施
The hotel needs a refresh.
2024 年 4 月入住 1 晚

6/10 一般

Amy

2024 年 3 月入住 3 晚
Michelle 于 2024年04月12日 的回复
Thank you for your stay! Please let us know if there is anything we cand do to make your future stays better.

6/10 一般

Jodi，Dickinson

2024 年 4 月入住 1 晚

10/10 超赞

Eric

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and helpful.
2024 年 3 月入住 1 晚
Michelle 于 2024年04月12日 的回复
Thank you for your stay!

4/10 很差

Shannon

不满意：清洁度、员工和服务、住宿条件和设施
The room angels like cigarettes. The front desk lady stopped my card twice for 2 incidental holds. Had me sign someone else's registration card and i had to go back and sign the correct one.
2024 年 3 月入住 1 晚
Trudy 于 2024年03月30日 的回复
Dear Shannon,On behalf of the Radisson Hotel Bismarck, we apologize for not meeting your expectations with our check in process and the smell of the guest room.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely, Trudy Anderson, General Manager

10/10 超赞

Sherri，West Fargo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Na
2024 年 3 月入住 1 晚
Michelle 于 2024年03月31日 的回复
We appreciate your response. Thank you for staying with us!

8/10 还可以

Heather

与配偶出行, 商务旅客
The shower curtain was moldy. Otherwise the room was clean and comfortable.
2024 年 3 月入住 2 晚
Michelle 于 2024年03月31日 的回复
Thank you for your response. We do apologize for the inconvenience. We appreciate your stay with us.

6/10 一般

Adam，Glyndon

不满意：住宿条件和设施，员工和服务
The staff was not overly friendly. Cleaning was minimum.
2024 年 3 月入住 1 晚
Michelle 于 2024年03月31日 的回复
Thank you for your response. We do apologize for the inconvenience. We appreciate your stay with us.

10/10 超赞

Elizabeth

满意：员工和服务
2024 年 3 月入住 1 晚
Michelle 于 2024年03月31日 的回复
Thank you for your response. We appreciate your stay with us.

6/10 一般

Michael

与配偶出行, 商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Shower head as terrible
2024 年 3 月入住 1 晚
Trudy 于 2024年03月14日 的回复
Dear Michael, On behalf of the Radisson Hotel Bismarck, we apologize for failing to meet your expectations.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

8/10 还可以

Paul

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Michelle 于 2024年03月17日 的回复
Thank you for your response!

6/10 一般

James

2024 年 3 月入住 1 晚
Michelle 于 2024年03月31日 的回复
Thank you for your response. Please let us know if there is anything we can do differently. We appreciate your stay with us.

10/10 超赞

Traci

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Front desk attendants were friendly and polite. Served its purpose as intended.
Michelle 于 2024年03月17日 的回复
We appreciate your business! We look forward to seeing you again!

8/10 还可以

Jeff

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Michelle 于 2024年03月17日 的回复
Thank you for your response.

10/10 超赞

Chelsea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was nice clean everyone was awesome
2024 年 2 月入住 1 晚
Trudy 于 2024年02月26日 的回复
Dear Chelsea,Thank you so much for your kind review.We are glad you enjoyed your stay with us.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

8/10 还可以

cheryl，Grand forks

满意：清洁度、员工和服务、住宿条件和设施
Close to event
2024 年 2 月入住 2 晚
Michelle 于 2024年03月17日 的回复
Thank you for your response.

6/10 一般

Jill

满意：员工和服务，清洁度
2024 年 2 月入住 3 晚
Michelle 于 2024年03月17日 的回复
We are sorry for any issues that may have occurred during your stay. Please let us know if you have any recommendations for us.

10/10 超赞

Aaron

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I will be staying here again when I’m visiting Bismarck.
2024 年 2 月入住 1 晚
Michelle 于 2024年03月17日 的回复
Thank you for your stay! We look forward to seeing you again!

6/10 一般

Amanda

满意：员工和服务
不满意：住宿条件和设施，清洁度
Convenient but dated
The hotel is conveniently located next to the hospital however it is small, dated, and more expensive than others. Not to mention I was charged more than my hotels.com booking total. Not my first choice hotel.
2024 年 2 月入住 1 晚
Michelle 于 2024年03月17日 的回复
We are sorry for the inconvenience. Please let us know if there is anything we can do to provide you with better service.

10/10 超赞

Tamy

与家人出行
满意：住宿条件和设施，清洁度
It was close to the hospital where I had my surgery quite clean & overall just what we were looking for
2024 年 2 月入住 2 晚
Michelle 于 2024年03月17日 的回复
We appreciate your business! Thank you for the response!

4/10 很差

Tara

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
The king bed in the executive suite was a rock, so we couldn't sleep. My husband tried to use the sofa bed, but there were no sheets or blankets for it. There were no wash rags either. The rooms are outdated. The staff were friendly but said they couldn't discount the room because I got the room through Expedia. Bad experience.
2024 年 2 月入住 1 晚
Michelle 于 2024年03月17日 的回复
We apologize for the inconvenience. Please let us know if you have any further recommendations. Our goal is to provide the best service possible. We are sorry that this stay was a bade experience for you.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Out of this world
First time here and it felt like a different world. People were super nice and the room was perfect.
2024 年 2 月入住 2 晚
Michelle 于 2024年03月17日 的回复
We appreciate your business! We look forward to having you stay again. Thank you for your response!

10/10 超赞

Dana

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Michelle 于 2024年03月17日 的回复
Thank you for your response!

4/10 很差

Brandie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Guests around us were very noisy, I made a complaint about a fight breaking out in the hall and the room, nothing was done to our knowledge and the noise continued. When we used the concierge text communication in the morning to express our complaints, there was no response even though we responded to the message they didn't hesitate to send about reminding us what time checkout was. We went to the front desk to checkout and voiced our complaints about the noise at 3 am and before and after and they only gave us a ten dollar discount. After that I think we will stay at a different hotel and take Ubers downtown for dinner instead of staying at a very walkable hotel.
2024 年 1 月入住 1 晚
Trudy 于 2024年01月28日 的回复
Dear Brandie,On behalf of the Radisson Hotel Bismarck, I apologize for the experience you had while staying with us especially concerning all of the noise. We will use your comments to better train our overnight staff on how to handle these issues.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Kind Regards,Trudy Anderson, General Manager

8/10 还可以

Todd

满意：清洁度、员工和服务、服务设施
Centrally located in Bismarck, and you can walk to several restaurants and shops. Parking is convenient and free.
2024 年 1 月入住 4 晚
Michelle 于 2024年03月17日 的回复
Thank you for your response!

10/10 超赞

Katharine

与家人出行
满意：清洁度、员工和服务、服务设施
The staff was very courteous and helpful when checking in. Room was clean.
2024 年 1 月入住 1 晚

4/10 很差

Michelle，Hazen

与配偶出行
不满意：住宿条件和设施，员工和服务
The rooms need to be updated badly. The bartender in the bar made the customers feel as if we inconvenienced her by ordering a drink; as multiple tables said the same. Took about 20 minutes to get hot water in the shower and our heater was loud and rattled every time it kicked in
2024 年 1 月入住 1 晚
Trudy 于 2024年01月16日 的回复
Dear Michelle,Thank you for your review. On behalf of the Radisson Hotel Bismarck, we would like to apologize for the experience you had while staying with us.We appreciate your comments as they help us to fine tune our operations so that we can exceed the expectations of all of our guests.Kind Regards,Trudy Anderson, General Manager

10/10 超赞

Lucas

满意：员工和服务，清洁度
Hotel personnel are great beds are out dated (curled mattresses) but clean and tidey.
2024 年 1 月入住 1 晚

10/10 超赞

Lance

2023 年 12 月入住 7 晚

10/10 超赞

tom

满意：清洁度、员工和服务、服务设施、住宿条件和设施
real glasses and cups !!
2023 年 12 月入住 1 晚

10/10 超赞

Karter

2023 年 12 月入住 1 晚

10/10 超赞

Brian

2023 年 12 月入住 1 晚

10/10 超赞

Pedro

2023 年 12 月入住 1 晚

10/10 超赞

Joseph

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bismarck is quaint and relaxing
Hotel is very pleasant and offers Lounge menu for dinner . Breakfast menu is excellent. I originally booked one night but decided to stay extra day.
2023 年 12 月入住 1 晚
Trudy 于 2023年12月15日 的回复
Dear Joseph,Thank you for your review! On behalf of the Radisson Hotel Bismarck, we are so glad you enjoyed your stay especially regarding our breakfast and dinner menu.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

2/10 糟糕

Amy

I went to check in and the hotel did not have my reservation
2023 年 12 月入住 1 晚
Trudy 于 2023年12月14日 的回复
Dear Amy,On behalf of the Radisson Hotel Bismarck, we apologize for the experience you had while staying with us.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

10/10 超赞

Eunice Barberi

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and quiet place
2023 年 12 月入住 1 晚
Trudy 于 2023年12月15日 的回复
Dear Eunice,Thank you for your review! On behalf of the Radisson Hotel Bismarck, we are so glad you enjoyed your stay especially regarding our cleanliness.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

8/10 还可以

Ace

与家人出行
满意：住宿条件和设施，清洁度
We were there for our Christmas party. The accommodations were good. Checking in was not so good. It was slow with people waiting. I checked later for some assistance and once again it was slow.
2023 年 12 月入住 1 晚
Trudy 于 2023年12月8日 的回复
Dear Ace,Thank you for your review. We are glad you enjoyed your Christmas Party.We apologize for the slow check in service. Thank you for bringing this to our attention.Sincerely,Trudy Anderson, General Manager

10/10 超赞

Lenhard

与家人出行
满意：员工和服务，清洁度
2023 年 12 月入住 2 晚

10/10 超赞

arturo

2023 年 12 月入住 1 晚