「I showed up and they told me one of my rooms wasn't booked and the entire hotel was full. I had my confirmation right in front of me and kept telling her I had two confirmed booked rooms. She told me to call Expedia. After about 2 minutes of this and her manager does not answer the phone, me on the verge of tears thinking our trip was ruined, she simply said 'oh, I found it!'. This was after I'd called ahead to confirm payment stuff with them multiple times prior to arriving.」
「I showed up and they told me one of my rooms wasn't booked and the entire hotel was full. I had my confirmation right in front of me and kept telling her I had two confirmed booked rooms. She told me to call Expedia. After about 2 minutes of this and her manager does not answer the phone, me on the verge of tears thinking our trip was ruined, she simply said 'oh, I found it!'. This was after I'd called ahead to confirm payment stuff with them multiple times prior to arriving.」
Shelby