Biwako Terrace

I booked this trip around six months ago, and at the time I was told that the accommodation would have a staffed reception. Unfortunately, by the time I arrived, this had changed. I stayed for seven days and six nights, and during that time we weren’t given enough bath towels. This meant we had to wash the used ones ourselves, but there wasn’t really enough laundry detergent provided for us to do so properly. When I made the booking, I was also assured that luggage storage would be available after check-out. Sadly, because the place has now moved to a completely contactless system, this service was no longer offered. In the end, we had to pay for external luggage storage instead. If you’re planning to cook during your stay, it’s worth checking in advance whether the kitchen has the basics you need. You may need to ask specifically about things like knives, spatulas, and ladles, as these weren’t fully provided.

ORI Rokkaku looks deceptively small from the exterior however our room/studio was very spacious and also had a well equipped kitchen. It was very clean and all the amenities were fantastic and the gentleman at the reception was very helpful in giving suggestions for local restaurants. We had a wonderful time and would definitely recommend this place.

Obviously, this is not a 5 star property but it was 5 stars for what it was! It has a very hostel vibe to it - the main lobby area is very dark and “modern”. Our room was very spacious and clean, and we appreciated having a little table and chairs. They do not clean the room unless you stay longer than 4 nights, but amenities and towels are available to grab as needed so it wasn’t a problem for us. It was a convenient location for us, about a 10 minute walk from the centre area of Kyoto. It was nice to be able to grab a coffee as most places aren’t open early, but highly recommend Coyote coffee just across the street and Dining 603 (breakfast) a few blocks away.