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"The room was clean and newly remodeled. The room space was well laid out. "

"Excellent hotel, the building is beautiful and service is fantastic.Sebastian at front of house was so helpful and kind."

"Service, rooms and food were great! I hope I can return to Basel and will definitely stay at this hotel."

"Great clean room and helpful staff"

"Clean room snd friendly staff "

"We booked one of the best suites (508 I guess). I am a Gold Member of hotels.com I have been there guest more than 3 times in the last 6 years, always booking the best suites. Actually very nice memories with my daughter there. This last time I unfortunately left my solar power-bank when we left. I immediately called the hotel. After a few hours they told me that they had found it, and that it would be stored in the lost found box. It would be stored for 3 months. I have been there since three times asking for my power-bank and they say, they have seen it (even told me it was a black solar power-bank) but they no longer have it. What kind of answer is that? So ADVICE. Don´t forget your valuables there, cleaning might find them, but in the reception they will get lost! Very sad! "

"Clean and modern - a few feet from the railway station but still very quiet."

"Room was spacious and clean. Only the check in was in a different building (after-hours) which took a little while to figure out. Instructions for this prior to arrival would have been more useful than a sticker on the door. Also the second bed for the kids was folded away as a couch. No problem but would have been good to know about this before I asked reception (again to the other building) why the second bed wasn’t made. Otherwise very fine. Knowing these things wouldn’t have stopped me booking in advance. But has put me off a bit now I experienced it in the dead of night. Plus side very helpful staff and polite and smiling which always is lovely! "

"One of the main features of this hotel that made me choose it was the whirlpool. Unfortunately it was out of action during my stay."