10/10 Excellent
Claudia H.
3 Jul 2022
Liked: Cleanliness, check-in, location, listing accuracy
Great property - Amenities at Palmetto a huge disappointment
This property was lovely - extremely well appointed and cared for. However, the change in policy by the hotel and the owner's group is ridiculous. We were grandfathered in regarding use of the pool since we made our reservations early but beware - if you did n to make reservations by April you will not be able to do much including having a pool for your use. We were not able to make appointments at the spa, reservations at any of the restaurants on the property and Buffalos was closed for repairs. Access changed on a daily basis and the property managers were not completely up to speed as to what we could and could not do. All they could do was apologize which was not helpful. Palmetto is a lovely place but the Montage management is taking a very short sighted view. We will not be returning (we have been vacationing at Palmetto for 5 years). If you have reservations for between now and the end of the summer, I would suggest that you question the management in depth or call the various amenities yourself to see what you can (and mostly cannot) do on this property. Greatly disappointed and a shame for the homeowners choosing to rent through VRBO.
Claudia H.
Stayed 10 nights in Jun 2022