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关于天鹅礁酒店的点评

2.5 out of 5
天鹅礁酒店
Calle Tercera, Bocas del Toro, Bocas del Toro

点评

7.6

还可以

10 分 - 超赞。33 条好评，共有 112 条点评" "
8 分 - 还可以。40 条好评，共有 112 条点评" "
6 分 - 一般。24 条好评，共有 112 条点评" "
4 分 - 很差。10 条好评，共有 112 条点评" "
2 分 - 糟糕。5 条好评，共有 112 条点评" "

8.0/10

清洁度

7.8/10

员工和服务

7.6/10

服务设施

7.4/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Mariana

与家人及幼儿出行, 与家人出行
满意：服务设施
Todo Y muy creativas las chicas con la toallas
2024 年 2 月入住 4 晚

10/10 超赞

Huyen

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay with pool, clean & breakfast buffet
This was a really spectacular stay as the room was spacious/clean and had a fridge, tv, air conditioning, good wifi, safe, hot water, and a deck (for the specific room provided). There was a great pool in the courtyard in a private space. There is also breakfast in the adjacent Japanese restaurant that serves a morning buffet from 7-10am with good options for omelet, braised chicken, pastries, ham/cheese, and coffee/tea/juice for a good value. Ali (spelling... sorry) was super informative during check-in and she kindly remembered to wish a happy birthday which I appreciated. The rest of the ladies there are very friendly and smiling to welcome you; the gentlemen not so much but service was efficient.
2024 年 2 月入住 2 晚

10/10 超赞

Genie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very friendly.
2024 年 1 月入住 3 晚

10/10 超赞

Edgardo

满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 4 晚

10/10 超赞

Randall

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Layla

与家人出行
Hotel is ok, depending on the rate you get its not worthy what its charged.
2023 年 12 月入住 6 晚

8/10 还可以

RAJENDRAN，Pensacola

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms have very thin walls and you can here people having sex in adjoining rooms
2023 年 12 月入住 4 晚

8/10 还可以

Pilar

2023 年 12 月入住 3 晚

10/10 超赞

Biolley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 12 月入住 3 晚

10/10 超赞

Osvaldo

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Aisha at main desk helped us a lot, her willingness to help was amazing. also a good and neat place to stay, really clean !
2023 年 11 月入住 2 晚

4/10 很差

Allyson

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
The AC stopped working…so I had two very uncomfortable nights. Staff were not bothered. Don’t stay here.
2023 年 11 月入住 2 晚

8/10 还可以

Maylin

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Mi esposo es bocatoreño y me comenta que cuando el hotel Swans Cay abrió sus puertas siempre fué su sueño quedarse ahí. Muchos años después, tuvimos la oportunidad de conocerlo y la verdad no nos arrepentimos. Las Instalaciones están super limpias, el personal es super amable, la piscina es lo máximo, (limpia y amplia) y por 4 días la tuvimos solo para nosotros. La única queja que tenemos es que reservamos una habitación con una cama doble standard y nos dieron 2 camas 3/4 unidas. o sea 2 camas 3/4 las cuales empujaron y pegaron. Obviamente al momento de dormir se sentía la endidura en la mitad. Decidimos no decir nada y simplemente nos acostumbramos. Por lo demás, volveríamos a usar el Swans Cay (pero que no nos vuelvan a dar dos camas pegadas).
2023 年 6 月入住 2 晚

8/10 还可以

Ricardo

2023 年 6 月入住 1 晚

2/10 糟糕

Angelik M.

与配偶出行
不满意：员工和服务
The hotel it self is really nice, the breakfast is okay, even though the staff will close the buffet 15 min before to a sure they had food left for them. The rooms are okay however the bed from our room 225 was as hard as prison beds, my back was killing me for 3 days. The cleaning staff are extremely loud and do not respect guest sleeping. To top that off we arrived pretty early at the hotel but we’re informed we couldn’t check in because “they’re were no rooms available” so we stayed in the pool area while they had “availability” it was 11 am and the room225 was cleaned. I passed by receptionist at 12 and asked and the receptionist told me she still had no room available. I came back at 4pm and to my surprise I was given room 225. So they basically made me wait around just because, if I would have known this I would have paid an extra day just to have a room available but this wasn’t event offered to me.
2023 年 5 月入住 2 晚
Hotel Swans Cay 于 2023年05月28日 的回复
Hello Angelik!Hope you are doing great.thanks for your review during your stayee with us.We sincerely apologize to hear that we weren't 100% able to fulfill your expectations. Check-In is at 3:00pm as per standard. The possibility of an early Check-In is subject to availability.. Unfortunately the room was not ready at the time of your arrival as indeed it was occupied the night before, otherwise we would have offered you an Free Early Check-In.We apologize again for any inconvenience this caused you.Thank you again for taking the time out of your day to leave us a review! We will be sure to pass your feedback on and work on improving our customer service in order to meet your expectations in the future. Best regards,Hotel Swans Cay.

10/10 超赞

Beverley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 10 晚

10/10 超赞

Oscar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
todo muy bien
2023 年 4 月入住 2 晚
Cecilio 于 2023年04月21日 的回复
Parece que ha disfrutado de una estancia fantástica. Gracias por preferirnos, para nosotros, mas que un huésped es parte de esta familia Swans Cay, su estancia en el hotel es grata para nosotros, le invitarnos a volver. estamos para servirle.

10/10 超赞

David

2023 年 4 月入住 2 晚

10/10 超赞

Gabriel

满意：清洁度、员工和服务、住宿条件和设施
Excelente lugar siempre que visito la isla me quedo con ellos
2023 年 3 月入住 3 晚

10/10 超赞

Carla

2023 年 3 月入住 1 晚

8/10 还可以

Anne

团体旅客
满意：员工和服务，清洁度
Paid for a very disappointing breakfast
2023 年 3 月入住 4 晚

10/10 超赞

Edgardo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Buen hotel, centrico y comodo.
Buen hotel. habitacion con camas comodas. Falta un poco de arreglo en los baños, ya que es un hotel en un sitio de playa y con piscina, deberia prestarse mas atencion a ese pequeño detalle. Por lo demas todo excelente.
2023 年 3 月入住 1 晚

8/10 还可以

JOSE LUIS

团体旅客
满意：员工和服务，清洁度
EN NEGRITA, POR FAVOR
2023 年 2 月入住 2 晚

8/10 还可以

Irene

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location
2023 年 2 月入住 2 晚

10/10 超赞

Diego

与家人出行
满意：住宿条件和设施，员工和服务
Lugar bonito , agradable , solo el agua que no es potable .
2023 年 2 月入住 2 晚

6/10 一般

José Isaac Vindas

与家人出行
满意：员工和服务
Requiere mucho mantenimiento. Reportamos una gaveta y una puerta que funcionaban mal y nos dijeron que iban a revisar pero nunca llegaron. Solicitamos una almohada extra y no habían. El personal es agradable. La infraestructura del hotel está muy deteriorada.
2023 年 1 月入住 4 晚

4/10 很差

Claire

2023 年 2 月入住 1 晚

10/10 超赞

Carla

2023 年 1 月入住 1 晚
Valerie 于 2023年01月18日 的回复
Gracias Carla por su valoración, estamos muy contentos de haberla recibido y de saber que nuestro personal hizo que su estancia fuera agradable. Estaremos siempre a su disposición para recibirla nuevamente en su próxima visita a Bocas del Toro.

10/10 超赞

Ilan

6/10 一般

Rubian，Flushing

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The rooms are very small and clean. the location is in the heart of town. the pool is nice and the restaurant on location is a good breakfast deal at $8.90 for the buffet
2022 年 11 月入住 3 晚

10/10 超赞

Pamela，Whitby

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed our short stay (3 nights) at Swan's Cay. The room was clean and had everything we needed. The pool was great, just steps away from our room and the water was the perfect temperature. Staff were helpful and friendly. The only thing that was not great was the dog tied up next to a house behind the hotel that barked every afternoon/evening, but not much the hotel can do about that.

8/10 还可以

Aimee Elissa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚

8/10 还可以

Christian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super hotel
Personalet var søde. Hotellet var også rigtig lækkert. Vores værelse lå dog ud mod diskoteker og barer, så der var en del støj fredag aften. Men alt i alt lækkert!
2022 年 3 月入住 2 晚

10/10 超赞

Gerardo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great location close to everything at isla colon but at the same time quiet no loud bars or restaurant next to this hotel which is a problem in bocas. Swans cay quiet and peaceful. the Hotel has a pool that not many hotel in bocas has one. they also have a nice sushi restaurant. great place i will be back soon
2022 年 2 月入住 4 晚

6/10 一般

Mario

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Smelly bathrooms, not clean. Chinese staff not trained for hospitality. But the bathrooms truly a mess.
2022 年 2 月入住 1 晚

8/10 还可以

Nunehar

与家人出行
满意：住宿条件和设施
Buen lugar, no hay queja.
2022 年 2 月入住 1 晚

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 1 晚

2/10 糟糕

Mirtha

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not impressed
They mixed up the rooms. Then gave me a different room but not like my previous, offered an upgrade for $95. The Hotel was under maintenance and smelled like straight paint. No room service the whole stay. Needless to say we will not be staying there anytime soon
2021 年 7 月入住 2 晚

2/10 糟糕

Mirtha

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not Impressed
They mixed up the rooms. Then gave me a different room but not like my previous, offered an upgrade for $95. The Hotel was under maintenance and smelled like straight paint. No room service the whole stay. Needless to say we will not be staying there anytime soon
2021 年 7 月入住 2 晚

8/10 还可以

Alvaro J

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Las habitaciones muy pequeñas y por el precio no dan el desayuno imcluido Todas los hoteles lo dan! Y el desayuno que ofrecen es muy caro
2021 年 7 月入住 2 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Wry clean and cozy hotel
2021 年 6 月入住 1 晚

8/10 还可以

Melissa

满意：员工和服务、住宿条件和设施、客房舒适度
Great for the price and location.
Service is excellent. They allow for luggage storage and shower use after you check out. My room had a couple dead bugs in it but was otherwise clean.
2021 年 4 月入住 2 晚

8/10 还可以

Maria Guadalupe

与家人出行
满意：客房舒适度
El personal atento, a las instalaciones le falta mantenimiento. Muy bien ubicado.
2021 年 3 月入住 1 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
Great location. One of the few places in Bocas with a pool. Nice to have refrig in room. Great bathroom.
2021 年 2 月入住 4 晚

8/10 还可以

Gustavo，C. R.

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
La piscina es un plus, pero su ubicación no es la mejor
2020 年 1 月入住 3 晚

8/10 还可以

真实旅客

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Hotellet var fint og værelset var virkelig stort. Det eneste der havde været rart at vide var, at hotellet lejer deres pool og pool område ud til lokale børnefødselsdage, hvilket gør det lettere ulideligt at opholde sig ved poolen, mens det står på. Poolens tilstand var efterfølgende ikke videre indbydende.
2019 年 12 月入住 4 晚

8/10 还可以

Melissa，David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Personal agradable, excelente ubicación, le falta variabilidad al desayuno
2019 年 11 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 1 月入住 2 晚

10/10 超赞

Alan，Jalisco

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sin duda un excelente hotel y muy muy cómodo y elegante
2018 年 6 月入住 1 晚
VS 于 2018年10月25日 的回复
Gracias Alan por habernos elegido. Estamos felices de que hayas disfrutado de tu estancia con nosotros, esperamos volver a verlos pronto.

8/10 还可以

MARIANA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 1 晚

8/10 还可以

MARIANA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 3 晚