The suite I booked was very unclean. There were stains and crumbs on the sofa. It was worn and dingy and looked like a college apartment sofa at a frat house. The lampshade had at multiple large stains on it. Multiple large stains on carpeting. Blood looking stain on sheet curtains. When I mentioned these items at checkout, management did not seem to care or even apologize. I’m not normally one to care, but their attitude towards it was discerning because they are obviously not going to fix it for the next person.
Paula
2024 年 4 月入住 1 晚
10/10 超赞
John
2024年04月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exactly what I needed; comfortable room, good breakfast, workout and pool/sauna availability. Good access to airport and city.
John
2024 年 4 月入住 3 晚
10/10 超赞
John
2024年04月17日
满意:清洁度、员工和服务、住宿条件和设施
John
2024 年 4 月入住 1 晚
10/10 超赞
Gale
与家人出行
2024年04月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great.
Gale
2024 年 4 月入住 2 晚
2/10 糟糕
SARAH
2024年04月14日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel does not rent to local residents. I did not find this out until had arrived to check in after already setting everything up online. It was very frustrating.
SARAH
2024 年 4 月入住 1 晚
6/10 一般
Elani
2024年04月9日
Elani
2024 年 4 月入住 1 晚
2/10 糟糕
Sydney
与配偶出行
2024年04月1日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
BED BUGS! Stayed here for one night, checked for bed bugs but clearly not enough, woke up in the middle of the night with bites on my face and arms then found 2 bed bugs crawling across me. Upon further inspection the bed and couch were both very dirty. Staff did their best but we were told to wait almost 2 hours for a manager to arrive in order to discuss the situation.
Sydney
2024 年 3 月入住 1 晚
2/10 糟糕
Danna
与家人出行
2024年03月30日
不满意:住宿条件和设施
The check in was fast and staff was friendly. There was a loud hum that vibrated the floor all night making it very difficult to sleep. This seems to be due to a pool fan below. The biggest issue was the the room was infested with ants which got into our food bag and were climbing over everything. When mentioned to front desk, he said it was because we left crumbs out. Super disappointed. Would not stay again.
Danna
2024 年 3 月入住 1 晚
2/10 糟糕
Dusty,Bend
与家人及幼儿出行, 与家人出行
2024年03月28日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Reviews looked great, until you get there. The whole bathroom was water damaged, no fan, the shower curtain went too far out and there’s water all over the floor every time. The shower head was so rotten, rusted and moldy. Water was not coming out like it should. Asked them to fix that as having a bunch of kids and long hair girls it did not wash very well. The mattresses were sooo hard, and the pillows were the worse. Literally had to find a chiropractor and a mall massage the next day. Dreaded sleeping the next day. The pool was freezing. It was the worse 2 days.