2/10 糟糕
William，Pittsburgh
与家人出行
2025 年 7 月 5 日
不满意：员工和服务、服务设施、住宿条件和设施
We stayed here for one night before getting the early boat to Sardinia. At check-in we were advised there would be some music “like a club” outside. It’s still not clear if this happens every Friday evening of if it was for the light-up-the-town celebrations. Regardless, a quality hotel that care about the guests would have warned the customer through the travel agency in advance and offered an option to cancel. The noise was appalling and the stay was miserable. The music was right outside the window and didn’t finished at 01:30 If was impossible to sleep. There was no apology on the morning and no note in the room.
Maybe this happens but the onus should be on the hotel to advise the guest not just present it as a fait accompli! There were lots of other options available. The hotel should offer a refund for speaking service and a ghastly stay! I would absolutely not recommend this hotel.
William
2025 年 7 月入住 1 晚
