I will start off with the positives including the amazing views, well stocked kitchen, good location (near attractions in Banner Elk, Grandfather Mountain, Blowing Rock, Hawk's Nest is literally right down the road), and responsive support staff that addressed our questions in a timely manner. It would have been nice if there were deck furniture to enjoy al fresco meals. The upper deck is screaming for lounging chairs, picnic and coffee tables. The bedrooms need nightstands and hangers. Overall, it was a great stay for our family. This was a working vacation so I was a little concerned about cell reception and having a reliable internet connection but I had no problems whatsoever staying connected. Overall, our family enjoyed our stay and would recommend this rental. Getting a daily dose of fresh mountain air was wonderful!