桌球

萊辛頓雅樂軒酒店的評價

3 out of 5
萊辛頓雅樂軒酒店
727 Marrett Road - A, Lexington, MA

評價

8.4

很好

10 分評分,優異;1001 則評價中有 483 則" "
8 分評分,不錯;1001 則評價中有 309 則" "
6 分評分,一般;1001 則評價中有 108 則" "
4 分評分,欠佳;1001 則評價中有 62 則" "
2 分評分,很差;1001 則評價中有 39 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.6/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Na

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 2 晚
Deidre 於 2022年2月8日的回應
Thank you for choosing to stay with us!

10/10 優異

Na

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 3 晚
Deidre 於 2022年2月8日的回應
Thank you for staying with us!

10/10 優異

Jian Feng

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
早餐很棒,房间设计很合理,服务不错。一家人住的很开心。
於 2019 年 11 月住了 1 晚
Kate 於 2019年11月22日的回應
Thank you for your great feedback Please come back soon to visit

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
The room is very clean and the bed is very comfortable!
於 2019 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
Good location. Near highway but quiet.
It will be perfect if a kettle is provided. We needed some hot water but we had to use the microwave at the lobby to reheat the water. It’s quite inconvenience.
於 2018 年 8 月住了 5 晚

4/10 欠佳

Dingjiang

讚好:整潔度
不滿:住宿狀況
the air conditioner is too loud, and it cannot adjust room temperature quickly.
於 2024 年 5 月住了 4 晚
Bryan 於 2024年5月22日的回應
I'm sorry to hear about the air conditioner. I will be sure to let maintenance know so they can get it working as it should in time for our next guest. I hope the rest of your stay with us was great!

2/10 很差

lauren

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I’ll never stay here again as long as I live! Check in process was OK except I had a hotel worker asking me for too many questions about my stay and what I was there for and why am I honeymoon by myself. My husband showed up later Room was dirty. There were no washcloths in the bathroom. There were no smaller towels in the bathroom. Hair underneath the blanket which was not mine or my husband. There were smaller towels in the room. We called down to get an extra blanket brought up and that took about 3040 minutes took another 30 to 40 minutes. I also asked for some toothpaste and toothbrush and took about 25 minutes. Bathroom sliding door is a hazard and my finger got stuck in it. The market was completely unstocked. There was nothing to eat , there wasn’t even plastic diningware for the food we ordered out. when I asked the front desk for it took him 20 minutes. So we decided to go swimming in the heated pool and we went down there and it was 730 on a Sunday night our honeymoon and the door was locked and there were some sort of supervised swimming going on with people swimming laps. It was so loud including a lot of screaming and I could hear everything on the other side, which was a bunch of kids running around so much noise and people that were smoking in the hallway. Supposed to be last night and we don’t have a lot of money and it was a complete disaster to this place .
於 2024 年 5 月住了 1 晚
Bryan 於 2024年5月22日的回應
I am so sorry to hear about all of this. We pride ourselves on our guest experience, but it seems like we missed the mark here. Please feel free to reach out to us directly if you wish to discuss any further.

4/10 欠佳

Gail

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Bryan 於 2024年5月22日的回應
I'm sorry to hear your experioence wasn't up to our usual standard. If there was anything we can do differently to make your stay better for next time, please let us know!

4/10 欠佳

Anthony

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
No service for room even after we requested it
於 2024 年 5 月住了 3 晚
Bryan 於 2024年5月22日的回應
Thank you for taking the time to share your thoughts. I am very sorry to hear about housekeeping being missed, and I understand that can be very frustrating after a long day. I understand this wasn't the best experience, but we hope to see you again in the future.

6/10 一般

Thacisia

A limpeza do quarto deixou a desejar,pois fiquei hospedada 3 dias e nem um dia desses meu quarto foi limpo
於 2024 年 5 月住了 3 晚

10/10 優異

George

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Deidre 於 2024年5月19日的回應
Thank you for your perfect rating! We're thrilled to hear you had a great stay. We look forward to welcoming you back in the future. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them.

10/10 優異

Shant (Waltham)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean hotel would stay again
於 2024 年 5 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your positive feedback! We're glad to hear you found our hotel clean and would stay with us again. We look forward to welcoming you back on your next visit.

6/10 一般

Keturah

家人同遊
Overall I had an ok stay, just wished housekeeping would’ve came and cleaned my room. Didn’t get to explore the amenities.
於 2024 年 5 月住了 2 晚
Deidre 於 2024年5月19日的回應
Thank you for sharing your experience. We're sorry to hear that housekeeping missed your room during your stay. We'll address this issue with our team to ensure it doesn't happen again. We hope you'll have the chance to explore our amenities on your next visit. If there's anything else we can do to improve your stay, please let us know.

10/10 優異

BRIGGITTE

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Todo muy bueno y excelente.
於 2024 年 4 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your wonderful feedback! We're delighted to hear that everything was very good and excellent during your stay. We look forward to welcoming you back soon.

8/10 不錯

Osama

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Deidre 於 2024年5月19日的回應
Thank you for your positive feedback! We're glad to hear you had a good stay. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.

10/10 優異

Joseph

讚好:整潔度、職員與服務和住宿狀況
Rooms are modern and clean Comfortable for a business traveler
於 2024 年 4 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your positive feedback! We're glad to hear that you found our rooms modern and clean, and that they provided comfort for your business travels. We look forward to welcoming you back on your next trip.

4/10 欠佳

Samuel

家人同遊
There was lotion or some other similar substance all over the carpet when we arrived. I was too tired to complain as check in took forever due to it apparently being difficult to use cash (even if you check that option online when booking) it may be something small to the leadership at this hotel, but to those trying to get away or have a relaxing weekend this is appalling, offensive and disgusting. who knows what it is, and how can you miss this when cleaning rooms?? Guests such as myself pay a high price for a stay, and this just left me with nothing but regret about choosing this property. $374 for two night din a room with a questionable substance all over the carpet. Disgusting lack of effort to care for guests.
於 2024 年 4 月住了 2 晚
Deidre 於 2024年5月19日的回應
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable for any guest to encounter cleanliness issues like the one you described, and we're deeply sorry for the oversight.Regarding the payment method, we apologize for any confusion. While we welcome cash-paying guests, we do require a valid credit card upon check-in to authorize the stay amount plus an additional 30% for incidentals or damages, as per our policy.Rest assured, we take your feedback seriously and have addressed these concerns with our housekeeping and front desk teams to ensure that similar issues do not occur in the future. We understand the importance of providing a clean and comfortable environment for our guests, and we're committed to making improvements based on your feedback.We would appreciate the opportunity to regain your trust and provide you with the exceptional experience you deserve. Please reach out to our management team directly so we can discuss your concerns further and make things right. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a much-improved stay.

10/10 優異

SHEKILA

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your perfect rating! We're thrilled to hear you had an excellent experience. We look forward to welcoming you back soon. If there's anything specific you enjoyed or any suggestions you have, please let us know.

10/10 優異

Michael (OKLAHOMA CITY)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Modern hotel near national park
於 2024 年 4 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your review! We're delighted to hear that you found our hotel modern and conveniently located near the Minuteman National Park. We hope you had a chance to explore the park and enjoy its beauty during your stay. We look forward to welcoming you back for another visit soon!

10/10 優異

Nathalia (Wantagh)

讚好:整潔度、職員與服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your feedback! We're thrilled to hear you had a great experience. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We look forward to welcoming you back soon!

6/10 一般

Erin

於 2024 年 4 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your feedback. We're sorry to hear that your stay was just average. If you have any specific suggestions or concerns, we would appreciate hearing them so we can work on improving your experience.

10/10 優異

Nafees

於 2024 年 3 月住了 2 晚
Deidre 於 2024年5月19日的回應
Thank you for your perfect rating! We're thrilled to hear you had an excellent stay. We look forward to welcoming you back soon. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them.

10/10 優異

Alisha

於 2024 年 4 月住了 1 晚
Deidre 於 2024年5月19日的回應
Thank you for your perfect rating! We're thrilled to hear you had an excellent stay. We look forward to welcoming you back soon. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them.

10/10 優異

gary

讚好:設施服務和住宿狀況
Cool room
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
Thank you for your feedback! We're glad to hear that you enjoyed your room. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 優異

Norma

於 2024 年 3 月住了 2 晚
Deidre 於 2024年5月19日的回應
Thank you for your perfect rating! We're delighted to hear you had an excellent stay. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We look forward to welcoming you back soon!

10/10 優異

Bonny

讚好:整潔度、職員與服務、設施服務和住宿狀況
I love staying at Aloft! It is perfectly located, close to Rte 95, very friendly and welcoming staff, good breakfast, and comfortable bed. The bathroom could use a checkup: good shower, but the toilet and sink connections are loose, and the toilet tissue could be better quality. Otherwise perfect.
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
Thank you for choosing to stay at Aloft! We appreciate your feedback and are delighted to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. We apologize for any issues you encountered with the bathroom facilities and have noted your comments for improvement. Your satisfaction is important to us, and we hope to provide you with an even better experience on your next visit. If you have any further suggestions or concerns, please feel free to reach out to us. We look forward to welcoming you back soon!

6/10 一般

Geoffrey

於 2024 年 3 月住了 3 晚
Deidre 於 2024年4月3日的回應
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. If there are specific areas where we can improve, please feel free to share them with us. Your input helps us to better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 不錯

Kristopher

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
Was disappointed the pool was closed with no reasoning. Comfy bed. Good breakfast
於 2024 年 3 月住了 2 晚
Deidre 於 2024年4月3日的回應
We apologize for the inconvenience regarding the pool closure without explanation. We appreciate your understanding. We're glad to hear that you found the bed comfortable and enjoyed the breakfast. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a pleasant stay overall.

6/10 一般

LISA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was nice. I thought our package included breakfast, but it didn’t. Otherwise the stay was nice
於 2024 年 3 月住了 2 晚
Deidre 於 2024年4月3日的回應
We're glad to hear that you found the hotel nice overall. We apologize for any confusion regarding the breakfast package. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a pleasant stay overall.

10/10 優異

Annointed

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
The rooms are nice
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
Thank you for your feedback! We're glad to hear that you found the rooms to your liking. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope you enjoy the rest of your time with us!

6/10 一般

Jose (West Warwick)

家人同遊, 伴侶同遊
讚好:整潔度和設施服務
Wasn't aware of a $50/per room deposit before booking. No convenient ice machines on floor, woman downstairs was kind enough to refill it herself.
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
We apologize for any inconvenience regarding the 50 per room deposit. This amount is a standard temporary authorization commonly practiced in the hospitality industry to cover incidentals during your stay. As for the ice machines, we appreciate your understanding, and we're glad to hear that our staff was able to assist you promptly. If you have any further questions or concerns, please feel free to reach out to our front desk team.

10/10 優異

Alan

家人同遊, 寵物同遊
讚好:住宿狀況
The room was clean, light, and pleasant. The staff were friendly and helpful. We brought our dog and could walk him in the area around the hotel. Overall very good place.
於 2024 年 3 月住了 3 晚
Deidre 於 2024年4月3日的回應
Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay with us and found the room clean, light, and pleasant. It's great to know that our staff were friendly and helpful, and we're glad you were able to bring your dog along and enjoy the surrounding area. Your positive feedback is appreciated, and we hope to welcome you and your furry friend back for another pleasant stay soon! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 優異

Jonathan

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The gentleman that greeted me at check in recognized me from a previous stay as did the bartender later on. Both were very welcoming. I observed George, the bartender, was lovely to all the patrons. This is a very comfortable hotel to stay at.
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
Thank you for sharing your positive experience with us! We're delighted to hear that you received such warm and welcoming service from our team members, especially the gentleman at check-in and George, the bartender. Providing a comfortable and welcoming environment for our guests is our top priority, and it's wonderful to know that we were able to achieve that during your stay. We appreciate your kind words and look forward to welcoming you back on your next visit! If there's anything else we can do to enhance your experience further, please let us know.

6/10 一般

Liana

商務旅客
讚好:整潔度和職員與服務
Air conditioning in the room could be turned off
於 2024 年 3 月住了 4 晚
Deidre 於 2024年4月3日的回應
Thank you for your feedback. We apologize for any inconvenience caused by the air conditioning in your room. We understand that temperature preferences can vary greatly among guests. If you encounter any issues with the air conditioning during your stay, please don't hesitate to reach out to our front desk staff. They will be happy to assist you and ensure your comfort during your stay. Your comfort is important to us, and we appreciate your feedback as we strive to improve our services.

10/10 優異

Iriana

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice service desk but the cleaning service could be improved. We stayed 2 nights and no one cleaned our room after the first night.The pool is old and would need renovation
於 2024 年 3 月住了 2 晚
Deidre 於 2024年4月3日的回應
Thank you for your feedback. We apologize for the oversight regarding the cleaning service during your stay and any inconvenience it may have caused. We'll address this with our housekeeping team to ensure it doesn't happen again in the future. Additionally, we appreciate your input regarding the pool, and we'll take your comments into consideration for any future renovations or improvements. We hope to have the opportunity to welcome you back and provide you with a better experience.

8/10 不錯

Monique

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff is very nice. Hotel clean!
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
Thank you for your positive feedback! We're glad to hear that you found our staff friendly and the hotel clean during your stay. We strive to provide excellent service and maintain a clean environment for all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 不錯

Dawn

伴侶同遊, 商務旅客
讚好:整潔度和職員與服務
The property was great! Great price…quiet, nice rooms. My only complaint was they came and did a smoke detector check of our room (and others). Our smoke detector was not working! Good thing there wasn’t a fire! That made me uneasy! Shower was ice cold and took 10 minutes of running it to get warm.
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
Thank you for your feedback! We're glad to hear that you enjoyed your overall stay and found the property to be great with quiet and nice rooms at a good price. We apologize for the inconvenience regarding the smoke detector check and the issues with your shower. Your safety is our top priority, and we'll ensure that the smoke detector is promptly addressed. Additionally, we'll look into the water temperature issue to ensure that it's resolved for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. If there's anything else we can assist you with, please let us know.

6/10 一般

Penelope

商務旅客
不滿:設施服務
No shower mat- showerhead squirted out of door at first- The entire room felt skimpy. Hard to control heating. No extra blankets. Lobby felt rather lonely there- few people. Felt like bare bones, just enough to be functional. It was convienent and safe. Room lighting poor. Function and rather"cold"
於 2024 年 3 月住了 1 晚
Deidre 於 2024年4月3日的回應
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. We'll address the issues with the shower mat, showerhead, room amenities, and lighting to ensure a more comfortable experience for our guests in the future. Your comments are valuable to us as we strive to improve. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We appreciate your business and hope to have the opportunity to better serve you in the future.

10/10 優異

Wendy

親子同遊
Pool is great and the bartender George is friendly and outgoing. Will definitely be back soon!
於 2024 年 2 月住了 1 晚
Deidre 於 2024年2月25日的回應
We're thrilled to hear that you enjoyed our pool and had a positive experience with our bartender, George! Providing excellent service and a welcoming atmosphere is what we strive for, and we're delighted that we hit the mark during your stay. We can't wait to welcome you back soon for another fantastic experience! If there's anything specific you'd like us to arrange for your next visit or if you have any special requests, please feel free to let us know. Until then, safe travels, and we look forward to seeing you again soon!

2/10 很差

Donato

讚好:整潔度和設施服務
不滿:職員與服務和住宿狀況
I called the front desk becaue Mae I had no cold water and toilet was not flushing they said they would send someone up this was around 11pm no one ever came
於 2024 年 2 月住了 1 晚
Deidre 於 2024年2月19日的回應
We sincerely apologize for the inconvenience you experienced with your room's amenities. It's disappointing to hear that our response to your reported issues fell short of our usual standards of service. Please know that we take your feedback seriously, and we will address this lapse in communication with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during your next visit.

8/10 不錯

Jinhui

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Deidre 於 2024年2月19日的回應
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star from you next time, please feel free to let us know. We appreciate your input and hope to welcome you back for an even better stay in the future!

10/10 優異

Cristina

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
I had a good experience
於 2024 年 2 月住了 1 晚
Deidre 於 2024年2月19日的回應
We're delighted to hear that you had a good experience during your stay with us! Providing a positive and memorable experience for our guests is our top priority, and we're thrilled that we succeeded in doing so for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

4/10 欠佳

Aaron

讚好:整潔度
不滿:住宿狀況
Ok place to just stay the night
Overall the hotel was ok. If you are just looking for a place to stay the night, its just that. There is absolutely no restaurant on site as advertised. The only food available is frozen microwaved food offered at the bar. The breakfast is truly no more than an average continetal breakfast in which you are charged inflated proces for each item. I will say that the room was pretty clean, and was fairly comfortable. Seemed slightly dated but ok overall. The in room fridge worked great, most hotels the fridge barely keeps things cool, this one worked really great. The shower products were decent as well, and the beat part of the room and hotel was the shower.
於 2024 年 2 月住了 1 晚
Deidre 於 2024年2月19日的回應
Thank you for sharing your feedback with us. We appreciate your detailed review and are glad to hear that you found the room to be clean and comfortable. Regarding our dining options, we apologize for any confusion. While we don't have an on-site restaurant, we do offer a made-to-order breakfast menu rather than a traditional continental breakfast. Each item is priced a la carte because they are freshly prepared to order, and we apologize if this was not clearly communicated. We're glad to hear that you enjoyed the in-room amenities such as the fridge and shower products. Your comments are valuable to us, and we will use them to improve our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 優異

Eliot

於 2024 年 1 月住了 2 晚
Deidre 於 2024年2月19日的回應
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

6/10 一般

Rachel

家人同遊, 多人同遊
讚好:整潔度
不滿:職員與服務
Eh
Check in was slow and seemed redundant considering i had all the hotels.com info and reservation was there . Front desk person was unable to clearly answer questions . Remote and clock in room were broken - remote had duct tape on battery area and barely worked .
於 2024 年 1 月住了 1 晚
Sabrina 於 2024年1月10日的回應
Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during the check-in process and for the issues with the remote and clock in your room. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made.We appreciate your patience and understanding, and if there's anything else you'd like to discuss or if there are specific areas where you believe we can improve, please feel free to share your thoughts. We value your input and hope to have the opportunity to enhance your experience on a future visit.Best regards

8/10 不錯

Stephen

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Sabrina 於 2024年1月10日的回應
Thank you for sharing your rating. We appreciate your feedback, and if there are specific areas or aspects where you feel improvement is needed, please let us know. Your input is valuable, and we strive to provide the best possible experience for our guests. If there's anything you'd like to discuss or if there are ways we can enhance your experience, please feel free to share your thoughts.Best regards

6/10 一般

Alyssa

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Sabrina Jannetti 於 2023年12月30日的回應
Thank you for sharing your rating with us. We appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations fully. If there are specific aspects you feel could be improved or if there's anything you'd like to discuss further, please feel free to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.

6/10 一般

Andrei

讚好:整潔度和職員與服務
不滿:住宿狀況
The hotel is nicely located and generally was comfortable. Good included breakfast and excellent barman at night. However, it has serious maintenance problems. The heating system in our room was rigged to maintain a relatively good ambiance, but the main unit controls were dead and even the on/off function did not work - I could not shut off the fan, let alone bring it to a lower, less noisy speed; the temp controls were not active, although the thermostat was displaying requested levels. The second issue was that for our five days stay one of two elevators was not functional. With better maintenance it would be a nice hotel.
於 2023 年 12 月住了 4 晚
Sabrina Jannetti 於 2023年12月30日的回應
Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments about the hotel's location, the comfort, the included breakfast, and the excellent service from our barman.However, we sincerely apologize for the serious maintenance issues you encountered, particularly with the heating system in your room and the non-functional elevator. Your experience is certainly not reflective of the high standards we aim to provide.We take your comments seriously, and I assure you that we will address these maintenance issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future.We appreciate your understanding and thank you for bringing these matters to our attention.We hope to have the opportunity to welcome you back for a much-improved stay in the future.

8/10 不錯

Tharon

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything was great. But this is the second time that I have been there in a month and there was again only one elevator working. This needs to be fixed
於 2023 年 12 月住了 1 晚
Sabrina 於 2023年12月21日的回應
Dear Tharon,Thank you for sharing your positive feedback about your recent stay. We're delighted to hear that everything was great.We sincerely apologize for the inconvenience caused by the elevator situation. We understand the importance of having operational elevators for our guests, and we regret any inconvenience this may have caused during your visits. Rest assured, we take your feedback seriously, and our maintenance team is actively working to address and resolve this issue promptly.We appreciate your continued patronage and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back soon with improved elevator service.Best regards!

10/10 優異

Jonathan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Second stay at this hotel. As before I found everyone pleasant and attentive. The accommodation is on the more basic end of the spectrum but is clean, comfortable, quiet, and safe. No complainrs and will return.
於 2023 年 12 月住了 1 晚
Sabrina 於 2023年12月18日的回應
We appreciate your returning to stay with us and taking the time to share your positive experience. It's wonderful to hear that you found our staff pleasant and attentive, and that you appreciated the cleanliness, comfort, and safety of our accommodations.Your loyalty and positive feedback mean a lot to us, and we look forward to welcoming you back for another excellent stay. If there's anything specific you'd like during your next visit, please don't hesitate to let us know. Thank you for choosing us, and we'll be delighted to host you again!