外观

关于波士顿伯灵顿万豪酒店的点评

4 out of 5
波士顿伯灵顿万豪酒店
One Burlington Mall Road, Burlington, MA

点评

8.6

超赞

10 分 - 超赞。574 条好评,共有 1000 条点评" "
8 分 - 还可以。250 条好评,共有 1000 条点评" "
6 分 - 一般。78 条好评,共有 1000 条点评" "
4 分 - 很差。47 条好评,共有 1000 条点评" "
2 分 - 糟糕。51 条好评,共有 1000 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
HotelMgmt 于 2019年08月15日 的回复
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back.

4/10 很差

Charles

与配偶出行
Waited two hours for dinner at hotel restaurant and ended up just leaving without our dinner bc we got tired of waiting
2024 年 5 月入住 1 晚
Hotelmgmt 于 2024年05月14日 的回复
Charles, we are shocked and disappointed to learn about your dining experience. This is not common nor reflective of our standards. We will address this immediately so it does not happen again. Please accept our sincerest apologies and allow us another chance to restore your trust. Thank you.

8/10 还可以

Mi Hee

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年05月10日 的回复
We’re happy you enjoyed your stay! We hope you choose to stay with us again soon.

6/10 一般

Maria

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024年05月8日 的回复
Thank you for your rating, Maria. We would be grateful to have the opportunity to host you again so that we can make a better impression on you.

6/10 一般

Danielle

满意:员工和服务,清洁度
2024 年 5 月入住 1 晚
Hotelmgmt 于 2024年05月7日 的回复
Thank you for your rating, Danielle. We would be grateful to have the opportunity to host you again so that we can make a better impression on you.

10/10 超赞

Jesse

与家人及幼儿出行, 与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very welcoming and helpful staff.
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年05月6日 的回复
Our team's warmth is unparalleled here at Boston Marriott Burlington and we are pleased you could experience them for yourself! Thanks for your compliments, Jesse. We hope to impress you again very soon!

8/10 还可以

William

与家人出行
满意:员工和服务
Place was a train wreck! No tv remote. Tv was blasting when we arrived Paint peeling in bathroom and toilet seat broken Very uncomfortable bed 2 towels 1 facecloth Coffee maker broken This is the worst Marriot I have ever stayed in Never again
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年05月2日 的回复
William, we are surprised to read the details about your stay as we recently updated our accommodations. Thank you for highlighting any areas in need of attention so we can resolve them right away. It is disheartening to hear we fell short of our Brand's high expectations, and we understand your reluctance to return. However, we ask for one more opportunity to show you what we are truly capable of. Until then!

10/10 超赞

Victoria Julian

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024年04月28日 的回复
Thank you for your five-star rating, Victoria! We hope to be your preferred property whenever your travels bring you to the area!

10/10 超赞

Salal

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good property and the staff does everything they can to ensure your stay is peaceful
2024 年 4 月入住 2 晚
HotelMgmt 于 2024年04月29日 的回复
Thank you, Salal, for your kind words about your time at Boston Marriott Burlington! We're thrilled to hear that you had a good experience with us and that our team went above and beyond to ensure your stay was peaceful. Your comfort and satisfaction are our top priorities, and we're grateful for your recognition of our efforts. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another seamless and relaxing experience!

6/10 一般

Alexia

2024 年 4 月入住 1 晚
HotelMgmt 于 2024年05月10日 的回复
Thank you for rating your stay. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.

8/10 还可以

Mireille

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Bien
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月18日 的回复
Mireille, we are thankful for your kind words and are pleased you chose Boston Marriott Burlington for your travel needs. Revisit anytime!

10/10 超赞

Alexia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel!
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月15日 的回复
Alexia, we are excited to learn you had a great stay with us at the Boston Marriott Burlington! Thank you for your kind remarks and five-star rating. We look forward to hosting you again soon!

10/10 超赞

Hazel,FOREST HILLS

满意:清洁度
2024 年 4 月入住 1 晚
Hotelmgmt 于 2024年04月15日 的回复
Hazel, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.

10/10 超赞

Raymond

满意:清洁度
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月12日 的回复
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

10/10 超赞

Cornelia L

满意:清洁度、员工和服务、住宿条件和设施
Veryeasy
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年04月9日 的回复
Thank you for your five stars, Cornelia! We are happy to hear your stay was seamless from start to finish and we hope you will join us again soon here at Boston Marriott Burlington!

10/10 超赞

Kenneth

满意:清洁度
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024年04月3日 的回复
Thank you for your five-stars, Kenneth. We look forward to your return and hope it's soon!

2/10 糟糕

Yaritza

与配偶出行
不满意:住宿条件和设施
I have a bad experience in that hotel !!
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月28日 的回复
We sincerely regret you did not have the positive experience we strive to provide all of our guests with. We would love to learn more about your stay so that we can enhance any future visits and regain your full confidence. Thank you.

10/10 超赞

Sheila

商务旅客
满意:服务设施
Great service
2024 年 3 月入住 1 晚
HotelMgmt 于 2024年03月19日 的回复
Your praise for our team and service is the best compliment! Thank you, Shelia. We hope we have enticed you to return to Boston Marriott Burlington soon.

10/10 超赞

Marie-Claude

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hotelmgmt 于 2024年03月11日 的回复
Thank you for taking a moment to leave us this five-star rating, Marie-Claude. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 超赞

Sabrina,East Boston

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The managers John and Madison were amazing l. Friendly, helpful and professional.
2024 年 3 月入住 2 晚
HotelMgmt 于 2024年03月7日 的回复
It's wonderful to hear that your experience with John and Madison was so positive. Their friendliness, helpfulness, and professionalism are qualities we greatly value and strive for in all our team members here at Boston Marriott Burlington. Knowing they made such a significant impact on your visit reaffirms our commitment to providing exceptional service. We'll be sure to share your compliments, and we look forward to offering you the same level of excellence on your next visit, Sabrina.

8/10 还可以

Stephen

满意:员工和服务,清洁度
The wedge salad we ordered was unedible. We should have given it back to kitchen. I'm not sure about cleanliness of sheets and when i 1st entered room it smelled very musty. I opened small window to air out room. Phone service was terrible at first, no one answered the phone on 3 calls. Toilet seat was loose. Everything else we loved!
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年03月2日 的回复
Stephen, thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered. These concerns are not reflective of the high standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you experienced. Your feedback is invaluable to us for addressing these issues promptly and preventing them from occurring in the future. On a brighter note, we're glad to hear that, despite these setbacks, there were aspects of your stay that you loved. We are committed to ensuring that all facets of our guests' experiences meet and exceed expectations. We hope to have the opportunity to welcome you back, providing a stay that is flawless all around.

6/10 一般

Pascal

与家人出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Lack of communication about the water problem when we check-in
2024 年 2 月入住 3 晚
Hotelmgmt 于 2024年03月2日 的回复
Thank you for bringing to our attention the issue regarding communication during your check-in. We sincerely apologize for any inconvenience this caused. Ensuring our guests are fully informed of any issues that may affect their comfort and convenience is a priority, and it's clear we missed an important opportunity to communicate effectively with you. We are committed to improving on this immediately. We value your feedback and hope to have the opportunity to restore your confidence in our hotel by providing a more seamless and communicative experience in the future, Pascal.

10/10 超赞

Anna,Gloucester

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely room and was so happy I was able to book through Expedia at the last minute. Right off the highway and close to LAHEY Burlington. Love the rain shower and the coffee maker in the room!
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年02月8日 的回复
Thank you for sharing your experience, Anna. We're delighted to hear that you enjoyed a seamless booking experience as well as our comfortable accommodations here at Boston Marriott Burlington. It's great to know that our location also suited your needs. We're glad you appreciated the rain shower and coffee maker in your room and love that you highlighted these features. We look forward to welcoming you back for another enjoyable stay!

8/10 还可以

Lauren

满意:住宿条件和设施,员工和服务
It was a nice stay. Room was fair. Room was quite clean.
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年02月8日 的回复
Thank you for your feedback, Lauren. We're glad to hear that you had a terrific time with us at Boston Marriott Burlington and found the room to be sparkling clean. Your comfort and satisfaction are important to us, and we appreciate your comments. We hope to welcome you back for another pleasant stay in the future.

8/10 还可以

Owen

满意:清洁度、员工和服务、住宿条件和设施
The facility was clean. Only one elevator worked, but that was not a problem. The refrigerator in the room stopped cooling on day 2. The beds were comfortable. The staff was highly accommodating and helpful.
2024 年 1 月入住 3 晚
HotelMgmt 于 2024年02月1日 的回复
Owen, thank you for sharing your experience with us. We're glad to hear that you found the facility clean and the beds comfortable during your stay. However, we apologize for the inconvenience caused by the elevator situation and the issue with the refrigerator in your room. We appreciate your understanding and patience regarding these matters. It's heartening to know that our team was accommodating, as we strive to provide excellent service and support to all our guests. We will look into the mentioned issues to prevent them from occurring in the future. We hope to have the opportunity to welcome you back again, ensuring a more seamless and comfortable stay.

8/10 还可以

Lauren

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice quiet property. Would stay again if I was in Burlington.
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年02月1日 的回复
Lauren, thank you for your positive feedback. We're delighted to hear that you enjoyed the peacefulness of our property and would consider staying with us again on your next visit to Burlington. We look forward to welcoming you back to Boston Marriott Burlington in the future and ensuring another pleasant experience.

10/10 超赞

Chi Hin Nathan

2024 年 1 月入住 2 晚
Hotelmgmt 于 2024年01月30日 的回复
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 超赞

Liana

团体旅客
满意:服务设施
Near where i needed to be.
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月30日 的回复
Meeting your travel needs perfectly with our ideal location was a pleasure, Liana! Thank you for your five-star review. We hope you will choose Boston Marriott Burlington again in the future!

10/10 超赞

silomar

2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月23日 的回复
Your five-star rating truly brightens our day, Silomar! Please visit us again soon at the Boston Marriott Burlington.

10/10 超赞

Tara

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月20日 的回复
Tara, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we're excitedly looking forward to welcoming you back!

10/10 超赞

Carolyn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. Check-in was a breeze, the rooms were clean and comfortable. The breakfast was great, had anything you could want including Starbucks coffee.
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月22日 的回复
Thank you, Carolyn, for your wonderful feedback. We're delighted to hear that everything about your stay at Boson Marriott Burlington was wonderful, from the seamless check-in process to the pristinely comfortable rooms. It's fantastic that you enjoyed the breakfast! We aim to provide a comfortable and enjoyable experience for our guests, and your positive comments are greatly appreciated. Looking forward to welcoming you back for another great stay in the future.

6/10 一般

Marc

与家人出行
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Elevators were not functioning
Quite disappointing that there was only one functioning elevator out of three with a sold out Marriott. Otherwise it was very pleseant.
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月17日 的回复
Marc, we apologize for the inconvenience you experienced with the elevators during your stay. We understand that this can be frustrating, especially with a sold-out property. We appreciate your understanding and patience in this matter. We will address the elevator issue to ensure a smoother experience for our guests in the future. We're pleased to hear that your overall experience was pleasant, and we hope to have the opportunity to serve you again in the future.

10/10 超赞

Ann

2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月9日 的回复
There is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon, Ann.

4/10 很差

Sandra

满意:员工和服务
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月8日 的回复
Thank you, Sandra, for rating your stay. We're eager to make a better impression whenever your travels bring you back to the area.

10/10 超赞

Patricia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonder wait service at restaurant “Amanda” Great espresso martini! Great guitarist
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月8日 的回复
How thoughtful of you to take a moment and highlight a few areas about your time at Boston Marriott Burlington! We loved ensuring five-star service and will convey your appreciation to Amanda for those top-notch Espresso Martinis! Return and indulge again anytime, Patricia!

10/10 超赞

Brendan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place!
2023 年 12 月入住 1 晚
HotelMgmt 于 2024年01月3日 的回复
You are very kind, Brendan! We are over the moon to receive your perfect score and enthusiastic feedback. Hopefully, your travels will bring you back to Boston Marriott Burlington to enjoy everything we have to offer all over again!

10/10 超赞

James

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotelmgmt 于 2023年12月26日 的回复
Your excellent score is greatly appreciated, James. Thank you and we can't wait to host you again.

10/10 超赞

Mike

满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
Hotelmgmt 于 2023年12月23日 的回复
There is nothing better than earning five-stars from a valued guest! Thank you, Mike, and we hope to see you again soon.

8/10 还可以

Arlo,Wallingford

2023 年 12 月入住 3 晚
Hotelmgmt 于 2023年12月23日 的回复
Arlo, thank you for rating us so highly! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

8/10 还可以

Kyle

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotelmgmt 于 2024年02月13日 的回复
Kyle, thank you for your wonderful rating. We cannot wait to welcome you back to our hotel!

10/10 超赞

Thoeun

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Hotelmgmt 于 2023年12月11日 的回复
Receiving your five-stars means a lot to us, Thoeun! Thank you and we hope to see you again soon.

10/10 超赞

Ken

2023 年 12 月入住 1 晚
Hotelmgmt 于 2023年12月26日 的回复
Thank you, Ken, and we can’t wait to welcome you back again for another five-star stay!

10/10 超赞

Richard

2023 年 11 月入住 1 晚
HotelMgmt 于 2023年12月20日 的回复
Your perfect rating means a lot to us, Richard. Thank you and we hope to see you back soon.

10/10 超赞

Kunhye

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great stay! I will def. Come back again.For the price I paid, this is a gem. We didn’t eat there breakfast or dinner. So. I am not sure about dinning or food quality, but everything else was excellent!
2023 年 11 月入住 2 晚
HotelMgmt 于 2023年12月5日 的回复
Thank you for the splendid review and the top rating! We're absolutely thrilled to hear that your stay with us at Boston Marriott Burlington was a great experience and that you found excellent value in what we offer. While you didn't get the chance to try our dining options this time, we certainly look forward to welcoming you back for another stay where perhaps you can enjoy our breakfast and dinner offerings. We're eager to impress you not just with our accommodations but also with our culinary delights!

8/10 还可以

guy

商务旅客
.
2023 年 11 月入住 1 晚
Hotelmgmt 于 2023年11月29日 的回复
Thank you for taking the time to rate your stay, Guy. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 超赞

Geoffrey

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice room
2023 年 11 月入住 3 晚
HotelMgmt 于 2023年12月5日 的回复
Geoffrey, thank you for the fantastic review. We're thrilled that you enjoyed your room and had a pleasant stay with us. Our team works hard to ensure our guests have a comfortable and memorable experience, and it's great to know we achieved this for you. Looking forward to welcoming you back soon for another enjoyable visit here at Boston Marriott Burlington!

10/10 超赞

Brandon M

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing, as always! Wish there was a hot tub!
2023 年 11 月入住 1 晚
HotelMgmt 于 2023年11月30日 的回复
Thank you for continuously choosing Boston Marriott Burlington when in town and for sharing that your recent stay was five-star worthy! We have been working on improvements and will take your feedback into consideration. See you next time, Brandon!

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff.
2023 年 11 月入住 2 晚
HotelMgmt 于 2023年12月7日 的回复
There is no better compliment, Robert! We look forward to sharing it with our team and celebrating them for an outstanding job! Hopefully, you will be back at Boston Marriott Burlington to further enjoy our warm hospitality. Until then!

10/10 超赞

Mary Agnes

2023 年 11 月入住 1 晚
Hotelmgmt 于 2023年12月10日 的回复
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 超赞

Denise

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place!
2023 年 11 月入住 1 晚
HotelMgmt 于 2023年11月21日 的回复
Denise, thank you for your kind words! We're thrilled to hear you enjoyed your time with us at Boston Marriott Burlington. Our team works hard to ensure a pleasant experience for all our guests, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another spectacular stay!