10/10 Excellent
Verified traveller
17 Mar 2020
***Giving 5-star for the experience with front office staff***
I didn't actually get a chance to stay at this hotel because of  travel restrictions with Covid-19. I tried calling Expedia multiple times for about 5 days and couldn't get through to cancel and basically gave up and decided took a loss for my reservation since I purchased the non-refundable option. However, the night I was suppose to check-in, I was surprise the hotel reached out to me and told me that they would honor my cancellation and full refund if I was no longer planning on coming, and that I can still try to reach out to Expedia even though my check in date has passed. I really appreciate the gesture.
Verified traveller
Stayed 1 night in Mar 2020

























